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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,336 Reviews from our TripAdvisor Community

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Showing 759: English reviews
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Neath Port Talbot, United Kingdom
Reviewed yesterday NEWvia mobile

Great to stay at the Shangri-La Tokyo. Without doubt one of the very best. Accommodation and staff superb. After a long week, it was great to re-charge before the long flight back to the UK. The in-room dining was excellent. Would fully recommend the Shangri-La Tokyo.

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Thank wmj630
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

The views, the breakfasts and the service are world class. Check in in the room was great after a long flight. Loads of complimentary water. The pool is nice and big enough for laps. The only let down for us was the room service dinner - one of the orders was wrong and none of the dishes were memorable.

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Thank QQuietroomfan
Adelaide, South Australia
Reviewed 5 days ago NEW

With my birthday coming up, my husband booked an Horizon Club room for 5 nights to celebrate the occasion. When booking we took the transfers option to and from the hotel - a fantastic idea and a seamless elegant way to arrive in Tokyo. On arrival we were checked into a beautiful room with a view of the royal gardens...

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Thank Gael7
Reviewed 1 week ago

I go to Tokyo several times a year, and stayed here at least 4-5x past 3 years. I usually attend business conference in Japan, but I prefer it over the conference hotels which may be more convenient as I feel that I sleep and rest better here. I also prefer the location as it's a short walk to Tokyo station...

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Thank Charles Y
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Charles Y, Great to read of your exceptional stay here at Shangri-La Hotel, Tokyo! We are truly delighted that you are able to share your experiences and that the services you encountered were seamlessly delivered. Further to your comments on the health club, I am happy to share that we are currently working on some upgrades to the area...

Saint Paul, Minnesota
Reviewed 1 week ago via mobile

I'd stay here every time if my schedule permit. Favorite part was the mixology in the lounge after dark. The room was quaint but very cozy and comfortable, I regretted that we had but a single night to stay.

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Thank EclecticTastes
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear EclecticTastes, Great to receive your excellent review of Shangri-La Hotel, Tokyo! Hope to have the chance to welcome you back for more cocktails soon. With best personal regards, Nicholas Liang

Morristown, New Jersey
Reviewed 1 week ago

I have stayed at The SL Tokyo Station in February/March for the last 5 years and am happy to say that the experience continues to be 5*. The hotel, the room, the spa and the food are amazing. The Horizon Club is the best managed lounge in the business. Remembering my name after a year was absolutely astonishing. They even...

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Thank Eban42
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Eban42, Always a pleasure to be welcoming you back to Shangri-La Hotel, Tokyo! Thank you for your lovely sentiments towards our team and hope to see you and the family back again in the not too distant future. With best personal regards, Nicholas Liang

Seattle, WA
Reviewed 2 weeks ago

I may be jumping the gun here by writing this review before my actual planned stay in a few weeks...but I was so impressed by the service I received from the concierge staff so far...I was inspired to write this review. My husband and I were watching Anthony Bourdain and there was a sushi restaurant that he visited that we...

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Thank catseattle1
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear catseattle1, Great to hear that you have already had such a fantastic experience prior to arrival and that our concierge team have managed to get you into all the places that you are planning on visiting. Looking forward to personally welcoming you to the Shangri-La Hotel, Tokyo in a few weeks time! With best personal regards, Nicholas Liang

Graz, Austria
Reviewed 2 weeks ago

This hotel is just perfect for a city break. Spotless rooms, nice service, friendly staff, and good amenities make it an exceptional place to be. Also for all us shopping maniacs its also a great location. In short, its outstanding!

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Thank EliTravelsTheWorld
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear EliTravelsTheWorld, Delighted to receive your excellent review of your recent visit to Shangri-La Hotel Tokyo! Hope the shopping was a success and we look forward to welcoming you back to Tokyo in the near future. With best personal regards, Nicholas Liang

London
Reviewed 3 weeks ago

This hotel is perhaps the best I have ever stayed in. The staff, decor, location, amenities and overall service are simply outstanding. Misako (Guest Relations Manager) and Barthelemy (Breakfast Manager) are two people that standout but everyone is simply wonderful from the bell boy to the gym manager. If you are trying to work out where to stay in Tokyo...

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Thank edgaju
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear edgaju, Thrilled to learn that you had a fantastic experience at Shangri-La Hotel, Tokyo! Thank you for highlighting the people who really made your stay exceptional, we are very lucky to have such a great team here. Hope to have the opportunity to welcome you back in the not too distant future. With best personal regards, Nicholas Liang

Singapore
Reviewed 4 weeks ago

In the Singaporean Gran Turismo's humble opinion, the Shangri-La Tokyo is one of the best hotels in the world. This hotel's architecture; room layout, fittings, and amenities; and location are excellent. However, the one factor that makes me come stay here whenever I am in Tokyo is the peerless service from their staff. Examples of their best-of-class service: (a) their...

Review collected in partnership with shangri-la.com
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Thank SporeanGranTurismo
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear SporeanGranTurismo, Thank you for such an amazing review of our hotel! Very much appreciate you taking the time to highlight your experiences here from the location to the amenities, but we are delighted to learn that it has been our people that have really made the difference for you. Hope that we will have the opportunity to welcome you...

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: RM2,082 - RM6,356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Horizon Club rooms,includes breakfast,tea/coffee facilities during the day and pre dinner canapes and drinks in the evening.”
 of 5 bubbles Gael7, 22 Mar 2017 | Read review
“Try to get a corner room.”
 of 5 bubbles edgaju, 1 Mar 2017 | Read review
“Our friends tell us all the rooms are great.”
 of 5 bubbles Travelguy1857, 26 Jan 2017 | Read review
“We were on the 34th floor. From the bed, we looked over the whole of the Tokyo skyline.”
 of 5 bubbles lily387, 24 Jan 2017 | Read review
“Good luxury choice”
 of 5 bubbles , 21 Dec 2016 | Read review
5 of 5