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Four Seasons Hotel Tokyo at Marunouchi

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Four Seasons Hotel Tokyo at Marunouchi
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932 Reviews from our TripAdvisor Community

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Showing 731: English reviews
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United States
Reviewed 5 days ago NEW

Loved the location of the hotel, but the concierge service was the worst I have ever experienced. I have never had a concierge whose recommendation is to walk around and look for restaurants. All in all we were really disappointed with this hotel.

Review collected in partnership with Four Seasons
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Helpful?
Thank A6020KCmichaelm
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear A6020KCmichaelm sama, Thank you for your stay with us and taking time to share your experience with us on TripAdvisor. I am very sorry and I am extremely disappointed to know that our concierge completely failed to provide you with simple and basic recommendation. Our concierge team as well as our entire team have read and studied your comment....

Los Angeles, California
Reviewed 5 days ago NEW

This was going to be our last night stay in Tokyo. I purposely chose the Four Seasons as a little splurge, however I was left feeling a little disappointed with the hotel. I have come to realize that America is far behind Japan when it comes to toilets. At all the hotels I stayed at, including small boutique hotels, the...

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Helpful?
Thank 618ObsessedTraveler
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear 618ObsessedTraveler sama, Thank you for your stay with us and taking time to write your feedback on TripAdvisor. We are sorry to hear that you were disappointed about our facility, specifically toilet in room. Your comment on level of our personal service and attention was shared with our team, and we are very happy about that. Once again, thank...

California
Reviewed 1 week ago

We stayed at this hotel for 3 nights and were impressed with the level of attention and care that the staff provided with assistance to the train platform and various restaurant reservations. The hotel rooms are comfortable; the hallway decor is a little dated on some floors, but overall if you need to stay in this area, this hotel is...

Review collected in partnership with Four Seasons
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Helpful?
Thank Gina G
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear ginaleeg sama, Thank you for your stay with us and taking time to write your feedback on TripAdvisor. I am glad to know that you and your family had a great time with us and you enjoyed level of our personal service. There are much more things to do and see in Tokyo and beyond. We look froward to...

Hong Kong, China
Reviewed 2 weeks ago

I was there with my girlfriend and it was her birthday on the second day of our stay. I secretly asked the concierge to sent in a small cake at around 11pm at night. they sent in the cake together with a camera and sang the birthday song. We were having an inroom massage and were in pajamas. Very warm...

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Helpful?
Thank innakung
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear innakung sama, Thank you for your stay with us and taking time to post your comments on TripAdvisor. I am glad to know that you had a great time with us and enjoyed our personal service. There are much more things to do and see in Tokyo and beyond. We look forward to welcoming you back to Tokyo for...

Reviewed 2 weeks ago

Stayed at the deluxe bedroom suite. The room made me feel like home away from home. It's large at 1000+sq ft yet the hotel is situated at the center of Tokyo - 1 min away from Tokyo station and 8 mins away from the Imperial Palace, where I had my morning run. Compared to other hotels of its class, Four...

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Helpful?
Thank Mia S
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Mia S sama, Thank you for your stay with us and taking time to post your comments on TripAdvisor. I am happy to note that you had a fabulous stay with us and you enjoyed style and design of our suite. There are much more things to do and see in Tokyo and beyond. We look forward to welcoming...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Spent three nights at the Four Seasons which is right next to Tokyo Station which was easy to navigate. The bellboy Taka created the best impressions at the start by patiently walking me through the room facilities. The gym was well decked out and want for nothing. In short I would love to be back!

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Helpful?
Thank Ronald T
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Ronald T sama, Thank you for your stay with us and taking time to write your comments on TripAdvisor. I am glad to know that you had a great time with us. Taka is extremely happy to receive your recognition. We look forward to welcoming you back to our little hotel in the center of Tokyo in the not...

Epe, The Netherlands
Reviewed 2 weeks ago

Professional, friendly and helpful staff. The location next to the central station and close to Ginsha is excellent. There are a lot of restaurants and shops in the neighboourhood. The restaurant is good and pleasant. The breakfastbuffet needs some improvement.

Review collected in partnership with Four Seasons
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Helpful?
Thank joosm900
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear joosm900 sama, Thank you for your stay with us and taking time to give us your feedback on TripAdvisor. I am happy to know that you enjoyed level of our professional and friendly service and the location. We appreciate your comment on our buffet breakfast. There are much more things to do and see in Tokyo and beyond. We...

Reviewed 3 weeks ago

When you travel, especially with children/family, your experiences make or break your trip. The service at this hotel from start to finish made our trip exceptional despite the chaos we experienced with traveling with two small children. Everyone was warm and friendly and welcoming, there were amenities for our children (both under 4), service was quick, and the overall amazing...

Review collected in partnership with Four Seasons
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Helpful?
Thank Janet C
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Janet C sama, Thank you for your stay with us and taking time to write your comments on TripAdvisor. I am very happy to know that you and your family, including two children, had a great time with us. There are much more things to do and see in Tokyo and beyond. We love to have you back in...

New York City, New York
Reviewed 3 weeks ago

Was a good experience but did not feel special. The guy checking us in kept on telling us and my kids that the items in the mini bar were not free and they not touch them. After the third time I wanted to tell him I could afford anything my kids consumed from that bar and to shut it. Really...

Review collected in partnership with Four Seasons
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Helpful?
Thank Y2843KZamitk
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear Y2843KZamitk sama, Thank you for staying with us and taking time to share your experience with us on TripAdvisor. Please accept my sincere apologies for upsetting you in regard to your arrival experience. I am glad to know that you and your family had a good stay in spite of the experience. Once again, thank you and domo arigato...

Helsinki, Finland
Reviewed 3 weeks ago

Great service, perfect location, everything was well done! We had really good service and good time! Next time in Tokyo we absolutely come back to Four Seasons Marunouchi! See you then and thank you so much,!

Review collected in partnership with Four Seasons
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Helpful?
Thank 936helenat
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review

Dear 936helenat sama, Thank you for your stay with us and taking time to give us your feedback on TripAdvisor. I am happy to note that you had a fabulous time with us and you enjoyed our location and level of service! We love to have you back to our little hotel in the center of Tokyo in the not...

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Motif Restaurant & Bar
Motif Restaurant & Bar
Cuisines: European
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: RM2,052 - RM5,900 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons
Hotel Style:
#1 Family Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Tokyo at Marunouchi staff and other travellers.
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Questions? Get answers from Four Seasons Hotel Tokyo at Marunouchi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, book a suite - they are massive and well appointed”
299andrel, 9 Feb 2017 | Read review
“Ask the concierge to setup all your great dinner option in the Ginza.”
jameshP6017LW, 18 Jan 2017 | Read review
“Corner room on the street side not the train station”
chadin2017, 17 Jan 2017 | Read review
“If have children, always choose room facing tokyo station”
  • watching the train going thru
  • luxury bathroom
  • big and comfortable bed
genxyx, 8 Jan 2017 | Read review
“Pick a high floor facing away from the trains. My colleague's room had trace noise from the train.”
animeh, 5 Jan 2017 | Read review
5 of 5