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Hotel New Otani Tokyo Garden Tower

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906 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago NEW via mobile

The hotel itself is nice, nice gardens, plenty of shops, several restaurants and close to underground as well as lots of restaurants to choose from. The staff in general is nice but reception service is just not on. We have reserved a non smoking room, we check in and got to the room and the smell of cigarettes was unbearable,... More 

Helpful?
Thank Clara S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Stay at the hotel a few times a year.usually satisfied with the service but this time the breakfast buffet was not as good as it used to be.food was cold and the selection was very meager 😔 We have made reservations again for the end of December . Hope it's better next time . The bar at the top of... More 

Helpful?
Thank Kathy S
Winnipeg, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

I stayed at the New Otani hotel with 10 colleagues for business for three nights. As a result of this experience I have recommended, and my superior and colleagues agree, that we will search for alternative arrangements when we return next year. While rooms and restaurants are all acceptable, management staff in catering/banquets were extremely inflexible, unaccommodating and in some... More 

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Thank _elaine_jsm_
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Wonderful ! beautilful hotel, your so kind The service is really correct , Your location is perfect I hope to come back one day Your are the best hotel that I visited at Tokyo Thank you for everything And bisous from France

Helpful?
Thank Alain P
Leeds, United Kingdom
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 weeks ago

Stayed here for 4 nights at the start of a 11 night stay holiday in Japan - it was excellent. There is a huge choice of bars, restaurants etc. That said they were quite expensive but you can eat more cheaply using one of the mini marts in the same building complex. The gardens are delightful and are also lit... More 

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Thank LizSky
Tel Aviv, Israel
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 weeks ago via mobile

Pleased to have stayed here on my second visit to Tokyo. Good location for meetings in the Marunouchi financial district without the price tag if the hotels there. Was also lucky to have room with a view of the hotel's Garden, the Palace and the city. The room is western standard size and I received complentary water bottles each day... More 

Helpful?
Thank Plsugarman
Level Contributor
7 reviews
4 hotel reviews
Reviewed 3 weeks ago

The hotel provided shuttle from and to the airport that runs every 30 minutes. For non Japanese speaker, this is an easy fix. A big hotel with several tower. The view is amazing. I have stayed 3 times, and always get Tokyo Tower view. At night time, it is a treat to see . The ground floor and up to... More 

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Thank sandra n
Johannesburg, South Africa
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

The Garden Tower is right next to the Five star, and it felt like being in a five star hotel. The Japanese as always are polite and helpful. There were 5 restaurants that we could choose to have breakfast, from American to good English to Japanese style. We stayed in a triple room (3 single beds) with a small lounge... More 

Helpful?
Thank dreamdoc136
England
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago

It's our first trip to Japan and we stayed at New Otani for 4 days. It's lovely. A wide range of restaurant in the hotel. It's also within walking distance to the underground/metro and local eateries. It has a lovely Japanese garden. The bedroom is spacious and comfortable.

Helpful?
Thank Simone_hammy_bunny
Peterborough, United Kingdom
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 weeks ago

We arrived as a group from a cruise, but must say that the check in desk did not appear to be ready for our arrival as it seemed unorganised. We had a bit of a blip as they were saying to nearly all of us that the rooms were not ready, and that we would have to wait to check... More 

Helpful?
Thank LINDA M

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Staying in Akasaka / Roppongi

Neighbourhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Hotel New Otani Tokyo Garden Tower

Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Price Range: RM746 - RM1,773 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel New Otani Tokyo Garden Tower 3.5*
Number of rooms: 1479
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Also Known As:
Hotel New Otani Tokyo Garden Tower Japan
Hotel Style:
#6 Spa Hotel in Chiyoda
#13 Romantic Hotel in Chiyoda
#13 Family Hotel in Chiyoda
#18 Business Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Tokyo Garden Tower staff and other travellers.
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Questions? Get answers from Hotel New Otani Tokyo Garden Tower staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles dreamdoc136, 4 Nov 2016 | Read review
“Garden view is nice.”
 of 5 bubbles paulsD4831IJ, 25 Oct 2016 | Read review
“We were pleased to have our family members located on the same floor in close proximity”
 of 5 bubbles 630wendyt, 18 Oct 2016 | Read review
“Pay a bit more and choose the "Main" side”
 of 5 bubbles JayDingler, 9 Oct 2016 | Read review
“If you have a Rail Pass, you can travel from Yotsuya to virtually anywhere in the city for `free`.”
 of 5 bubbles beauxl2002, 22 Sep 2016 | Read review
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