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Mercure Tokyo Ginza

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1,260 Reviews from our TripAdvisor Community

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Showing 802: English reviews
Level Contributor
3 reviews
Reviewed 1 week ago NEW via mobile

We had an excellent stay at Mercure Tokyo Ginza! Very well located in the city, the staff were very helpful, kind and professional, and the room was big (we were three) and clean. I highly recommend it!

Thank SaraZ122
Sydney, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

The Mercure Tokyo Ginza is only a moderately-priced 15 minutes taxi ride for Haneda International Airport, so is very accessible even though it sits in the heart of the Ginza area. The staff are warm and engaging and eager to assist in making your stay as comfortable and stress-free as possible. Access to 5 Tokyo subway lines can be gained... More 

Thank Richard G
Beverley, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We stayed here for our first 3 nights in Japan so was unsure of what to expect after a 12 hour flight, lack of sleep and culture shock. There was no need to worry as it was almost embarrassingly easy to travel by train from Narita to here. The hotel is a 10 to 15 minute walk from the station... More 

Thank BetterBrain
Prague, Czech Republic
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 2 weeks ago

We stayed three nights and a full day here at the end of October 2016. We actually booked four nights so we could stay in our room until early evening – then take a 22:00 flight to Sydney. I only have basic loyalty status with Accor Hotels and so didn’t expect any special treatment. As it was we had a... More 

1 Thank Feagz
Hastings, United Kingdom
Level Contributor
381 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 3 weeks ago via mobile

Came to Tokyo on business and stayed in a few places but this was the best for the price and budget my company was working within. The location is superb and easy to walk to lots of things including great restaurants and the palace. Ginzi train station isn't far and neither is Tokyo train station again great for getting about... More 

Thank peppermint
Warsaw, Poland
Level Contributor
125 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 weeks ago

Hotel is located in the center of the shopping district, a 10-minute walk to the Tokyo Station and buses to the Narita airport. Check-in went quickly (we were late in the evening), check out slower because there were only 3 desks and we checked out in the morning rush hours. The front desk staff very helpful and obliging, there was... More 

Thank novart13
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Great location -close to the Ginza main street, and reasonably priced places to eat. However, as mentioned in other reviews, the rooms are small (just good for 2 adults) and the hotel is needing refurbishment. The entrance is literally the elevator lobby, and guests are expected to take their bags to a cramped reception area on the second floor (shared... More 

Thank Maria P
MercureTokyoGinza, Guest Relations Manager at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Warm greetings from Mercure Tokyo Ginza! Thank you for taking some of your time to share your experience. Thank you for your comments, I am sorry to read that you were not fully satisfied with your stay and found the room rather small. May I kindly inform you that our hotel provides two types of rooms: Superior... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

So first off I want to say the location is at a great and safe spot especially if you like luxury shopping! You will find all sorts of high end luxury shops just a few blocks away. Stores such as Louis Vuitton, Chanel, Tiffany & Co, Fendi etc. The hotel itself isn't really a 4 star. I would say maybe... More 

Thank Diana C
MercureTokyoGinza, Guest Relations Manager at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Warm greetings from Mercure Tokyo Ginza! Thank you for taking some of your time to share your experience with other travelers. Thank you for your comments, I am happy to see that you were fully satisfied with the quality of our services and our strategic location. I take a good note of your comments regarding the breakfast... More 

Ryde, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

One of the worst state Accor Hotels I have ever seen. I have been in four (Superior) rooms before I could select the one with the least smell and noise. The windows do not open, ventilation is not adequate, carpets are in a poor state. Noisy aircon. Left a day earlier than planned. On the only positive side, the staff... More 

Thank Sam K
MercureTokyoGinza, Guest Relations Manager at Mercure Tokyo Ginza, responded to this review

Dear Valuable Guest, Warm greetings from Mercure Tokyo Ginza! Thank you for taking some of your time to provide us your feed-back. Thank you for your comments, I am happy to see that you enjoyed our location as well as the comfort of our bedding and our warm welcome. I regret to learn that you were not fully at your... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

this hotel is centrally located in what it seems downtown or financial district of tokyo, a lot of high end western stores around, around 7/8 from JR train station, rooms were ok, not small not big just ok, the TV though ws very small, maybe like 25 inches, or 27 inches max, weird they didnt have a big tv like... More 

1 Thank Allan L

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The hotel is in the heart of Tokyo's shopping area, within walking distance from Ginza dori and Harumi dori shopping streets, Kabuki Theatre and Tsukiji fish markets. The subway station underneath the hotel provides access to all attractions and sights inTokyo. The Mercure Tokyo Ginza offers a distinctive French flair and state-of-the-art technology. Due to its location close to Tokyo International Forum, the hotel is very convenient for exhibitors and business travelers. ... more   less 

Additional Information about Mercure Tokyo Ginza

Address: 2-9-4 Ginza, Chuo 104-0061, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Price Range: RM639 - RM1,787 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Tokyo Ginza 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Mercure Ginza Tokyo
Mercure Hotel Chuo
Mercure Tokyo Ginza Japan
Hotel Style:
#6 Romantic Hotel in Chuo
#7 Family Hotel in Chuo
#9 Business Hotel in Chuo
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tokyo Ginza staff and other travellers.
43 questions
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Naples, Florida
over a year ago

See all questions (43)

Questions? Get answers from Mercure Tokyo Ginza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front-side of the hotel on the mid-floors”
 of 5 bubbles 193RichardG, 24 Nov 2016 | Read review
“Check your room before you move in. If you are looking for a fresh, ultra-clean, surroundings look elsewere.”
 of 5 bubbles samk864, 8 Nov 2016 | Read review
“Beds were always made on return. Breakfast was different every day. Positive all throughout our stay. ”
 of 5 bubbles 15nathaliea, 1 Nov 2016 | Read review
“I stayed on the third floor which was nice because we used the stairs most of the time. The lobby and restaurant are on the second floor.”
 of 5 bubbles sueinkeno, 31 Oct 2016 | Read review
“They have a "ladies" floor and those rooms with great amenities in the room like an ionized blow-dryer! I love that as a female visitor.”
 of 5 bubbles JocelynZ, 3 Oct 2016 | Read review
5 of 5
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