We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My family of 4 and I are currently staying at the Mandarin Oriental in Tokyo. Unfortunately, we have had a very unpleasant stay due to the heavy smoke in the lobby area.
We have stayed in numerous MO hotels around the world (most recently last...More
1 Thank RJB0611
Response from MOTYO, Social Media Communications at Mandarin Oriental, TokyoResponded 2 weeks ago
Thank you for taking the time to write about your stay with us.
We greatly appreciate your feedback and would like to sincerely apologise for your unpleasant experience resulting from smoke travelling from the bars to some of the public areas including the...More
There are not enough superlatives in the English language to describe the stay that my wife and I had at the Mandarin Oriental Tokyo over four nights in late April. Its position at the top of these rankings is earned and then some. The location,...More
This was a truly customer focused hotel. What surprised me most is that I had previously stayed earlier in the week at a Ritz Carlton (Kyoto) and expected their world renown service to be tops. I was wrong - Mandarin clearly led the service excellence...More
The best of everything is the standard for this hotel in the sky above the center of Tokyo. The service is exceptional and the staff take every opportunity to assist you. Of course the bathroom is a truly unique experience for a Westerner
MO standards were high throughout our stay and often surpassed expectations. Service levels are close to faultless by the whole team. Thoughtful details in the amenities provided make MO a class above e.g. Kettle is pre-filled with distilled water for convenience, gym has granola snack...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Centre with Gym / Workout Room
US$563 - US$994 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Family Hotel in Chuo
#1 Spa Hotel in Chuo
#1 Luxury Hotel in Chuo
#1 Business Hotel in Chuo
#1 Romantic Hotel in Chuo
Non-Smoking Rooms ,
Smoking rooms available ,
Accessible rooms ,
Number of rooms
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Rakuten, Travelocity, Cheap Tickets, Mandarin Oriental, Agoda, JAPANiCAN, TripOnline SA, Hotwire, getaroom.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Mandarin Oriental, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular
Dear Claire H,
Thank you for your questions.
Our official check-in time is 3 pm and check-out time is 12 noon. We will look forward to welcoming you soon.
Social Media Communications
Mandarin Oriental, Tokyo
Thank you for your question and interest in Mandarin Oriental, Tokyo. There are no extra charges for two-year-old children who stay at the hotel (if stay includes breakfast at K’shiki) unless you order a... More
Thank you for your question and interest in Mandarin Oriental, Tokyo. There are no extra charges for two-year-old children who stay at the hotel (if stay includes breakfast at K’shiki) unless you order a special dish or from the a la carte menu.
Are you sure you want to delete this answer?
"Mandarin Suite has an amazing view of Tokyo, we loved it."