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Grand Hyatt Tokyo

2,077 reviews
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Traveller (895)
Room & Suite (656)
Dining (124)
Overview
  • Excellent69%
  • Very good24%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“roppongi hills”(207 reviews)
“french kitchen”(59 reviews)
“oak door”(51 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Grand Hyatt Tokyo
Special Offer: Hyatt Member Rate
Contact Info
Name/address in local language
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Reviews (2,077)Write a Review
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1,431 results
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1,061
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9
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1,061
281
57
23
9
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All reviewsroppongi hillsfrench kitchenoak doormori towerthe club loungehigh end shoppingshopping mallrain showerlocker roomnight lifeexcellent hotelroppongi stationbusiness tripfitness centerfive star hotelconcierge servicesushi
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1 - 5 of 1,431 reviews
Reviewed yesterday

We were a family of four staying in a suite. Service was courteous, gracious and impeccable our entire stay. Front desk acted as concierge if it was helpful, recommending restaurants. Amenities in the room, including child-sized robes and slippers were a nice touch. Lounge level...More

Thank travelingurl
Hotel's Favourite
Reviewed 1 June 2017

There are many options in a city as large as Tokyo. But, This property has the best of all worlds. It is suitable for business travelers as it is near Embassy and Governmental operations. It is suitable for those looking to bathe in the options...More

9  Thank Sholas007
Reviewed 2 days ago via mobile

I have been to my fair share of Grand Hyatt’s but the one in Tokyo is a cut above the rest. From its friendly and well trained staff to the amazing spa facilities and treatments as well as a myriad of food and beverage choices...More

Thank SVRBlackBookAsia
Reviewed 4 days ago

Location: This hotel is perfectly located if you're looking to stay in the Roppongi area. Transportation links are great with several train stations located nearby. Hotel / Service: Service is very good as with any 5 star hotels in Japan. The room was spacious but...More

Thank rafalution_2009
Reviewed 4 days ago

Nice location but the property is old. Rooms are old, facade is old. Service is good but room amenities are weak. They also don't really fawn over Hyatt elite members. So if you are an elite Hyatt member don't expect much from the property.

Thank Don G
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$448 - US$986 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Minato
#3 Business Hotel in Minato
#4 Family Hotel in Minato
#4 Luxury Hotel in Minato
#4 Spa Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$448 - US$986 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Minato
#3 Business Hotel in Minato
#4 Family Hotel in Minato
#4 Luxury Hotel in Minato
#4 Spa Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (895)
Room & Suite (656)
Dining (124)
Pool & Beach (12)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Nearby
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were
famous for their nightlife, high-class restaurants,
bars and clubs. More recently, with the opening of
Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the
area has declared itself as the most fashionable spot
to be seen. The area also hosts the National Art
Center and the Mori Art Museum and lots of trendy art
galleries.
...More
Questions & Answers
Ask a question
jgiorgio81
26 January 2018|
AnswerShow all 6 answers
Response from Jeanluc1 | Reviewed this property |
hi i have no idea but laundry has a perfect service and surely will provide you what you need. enjoy Tokyo
1
Vote
MrsZ2008
29 November 2017|
AnswerShow all 3 answers
Response from PaulGlobalSF | Reviewed this property |
I am pretty sure buses direct fro Narita run way more frequently than once every two hours. Maybe wrong (you can check with hotel) but I've taken that bus maybe 5 times and never waited more than 15 mins or so. I seem to... More
0
Votes
JohnjohnCruz
14 November 2017|
AnswerShow all 6 answers
Response from GHT_FrontOffice_KT | Property representative |
Dear JohnjohnCruz, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your question. Please note that there is an out-sourced shuttle bus: Narita ⇔ Grand Hyatt Tokyo. Adult ¥3,100 Child ¥1,550 Haneda... More
1
Vote
Google Translation
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Room Tips
"The hotel is next to the Mori Tower, so lower floor have rooms that look at nothing but the tower."
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"Our room at the end of the hall on the 16th floor was very quiet. No view of Tokyo Tower though."
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"550 is furthest away from elevator and also the quietest"
Read review
"Ask for a room looking towards Mt Fuji"
Read review
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