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The Ritz-Carlton, Tokyo

1,736 reviews
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Traveller (1131)
Room & Suite (444)
Dining (81)
Overview
  • Excellent74%
  • Very good17%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“the club lounge”(78 reviews)
“tallest building”(22 reviews)
“four seasons”(16 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Tokyo
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,736)Write a Review
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935 results
Traveller rating
766
122
30
8
9
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LanguageEnglish
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766
122
30
8
9
Show reviews that mention
All reviewsthe club loungetallest buildingfour seasonshotel experienceamazing staybeautiful hotelmount fujiincredible viewsin room diningconcierge staffcorner suiteroppongi stationlobby barroppongi areashopping mallhigh endrooms are large
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1 - 5 of 935 reviews
Reviewed 2 days ago

From start to finish, hands down, one of the nicest hotels I have ever stayed in. The attention to detail in EVERY aspect was beyond expectations. The staff is incredibly kind and helpful—EVERY SINGLE ONE OF THEM. The rooms are beautiful and quiet. The views...More

Thank Jack H
Reviewed 2 days ago via mobile

From the time I arrived , I got a great services from all the staff member and management , the club lounge are more than great in term of everything , food , service , it’s really what we expect from Ritz Carlton Hotel ,...More

Thank jeromesh2001
Reviewed 6 days ago

We had a wonderful stay at the Ritz Carlton Tokyo with our two children. We stayed on the 52nd floor with sweeping views of Tokyo in a beautiful and spacious twin room (a note for Americans - their "twin beds" are in fact double beds)....More

1  Thank winterinns
Response from Masato K, Manager at The Ritz-Carlton, TokyoResponded 3 days ago

Dear winterinns, There is nothing more like a warm and positive comment to motivate our staff, I want to thank you for taking your time to write us a kind and complimentary review. I am delighted to know that your daughter enjoyed a Japanese calligraphy...More

Reviewed 2 weeks ago via mobile

This cafe is located on the street level of Midtown Shopping Center, at the entrance to the shopping mall. They have indoor and outdoor seating, foods and desserts. Great service and the desserts were excellent!More

Thank sean96823
Response from Masato K, Manager at The Ritz-Carlton, TokyoResponded 1 week ago

Dear sean96823, There is nothing more like a warm and positive comment to motivate our staff. I want to thank you for taking your time to write us a kind and complimentary review. Thank you again for choosing to stay with us. We look forward...More

Reviewed 2 weeks ago via mobile

The Ritz is a beautiful hotel. No doubt. However the service and attitude is not up to scratch. The lobby bar is a lovely place to enjoy a drink but the service with friends was a little embarrassing as it was not 5*. The room...More

Thank B C
Response from Masato K, Manager at The Ritz-Carlton, TokyoResponded 2 weeks ago

Dear B C First of all, thank you very much for your recent stay with us at The Ritz-Carlton Tokyo. I sincerely apologize for your experience at the bar and in room dining. I will review with our staff because this should not have happened...More

View more reviews
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123456187
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Children Activities (Kid / Family Friendly)
Airport Transportation
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$582 - US$1,699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Minato
#2 Spa Hotel in Minato
#2 Luxury Hotel in Minato
#10 Romantic Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$582 - US$1,699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Minato
#2 Spa Hotel in Minato
#2 Luxury Hotel in Minato
#10 Romantic Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1131)
Room & Suite (444)
Dining (81)
Pool & Beach (12)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Nearby
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were
famous for their nightlife, high-class restaurants,
bars and clubs. More recently, with the opening of
Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the
area has declared itself as the most fashionable spot
to be seen. The area also hosts the National Art
Center and the Mori Art Museum and lots of trendy art
galleries.
...More
Questions & Answers
Ask a question
sandraLondon_England
10 October 2017|
AnswerShow all 8 answers
Response from bko61163 | Reviewed this property |
I dont recall seeing anyone smoking in the lounge or anywhere else inside the hotel.
1
Vote
alank1101
18 July 2017|
AnswerShow all 4 answers
Response from Masato K | Property representative |
Dear alank1101 Thank you for sending us your question. Unfortunately, at the Ritz Carlton properties breakfast or Club Lounge access is not included as amenities in any membership program. If you would like to include... More
1
Vote
Ds s
3 July 2017|
AnswerShow all 3 answers
Response from Masato K | Property representative |
Dear Ds s Thank you for sending us your question. If you are staying with us, our concierge team will be most happy to arrange your tickets to Osaka. For more details, please contact the manager of rooms or room... More
1
Vote
PreviousNext
12345613
Room Tips
"The higher the better! Go for the Club level if you can justify it!"
Read review
"Tokyo Tower view was wonderful"
Read review
"All rooms have great views. One side views Fuji-san another overlooks imperial palace and another has great..."
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"City view rooms on a high floor are amazing!"
Read review
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