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Hilton Tokyo

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3,961 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
Reviewed 29 September 2015

Convenient hotel near to Shinjuku. Best to land at the Haneda airport and take the airport limousine bus that takes about 30min to reach the hotel. The hotel provides shuttle bus to Shinjuku JR Station or you can take alternative subway that is 50m from the hotel. Or you can walk 10 min to Shinjuku JR Station. It has an...

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Helpful?
Thank Karl W
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review of Hilton Tokyo and we appreciate you taking the time to provide us with your feedback. I am delighted to read that you enjoyed our hotel facilities and convenient location. Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district. The hotel is in an ideal place to experience...

Reviewed 29 September 2015 via mobile

We stayed at the Tokyo Hilton. It wasn't as nice as we expected. Rooms were okay and service was okay. Breakfast was nice but it didn't vary at all. Service was average. Eating in the hotel was very expensive. Paid $60 Australian for 4 coffees in the lobby lounge. Rooftop bar was always booked. Had dinner at the Chinese restaurant....

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1Thank Toni S
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to provide us with your feedback. Regarding the coffee prices as is common practice each day we make market comparisons to ensure we are offering competitive pricing although I appreciate we cannot satisfy everyone's needs in this area although I appreciate we cannot appeal to everyone. I do however want to thank you for...

Honolulu
Reviewed 26 September 2015

Pricey, but convenient location. Hotel offers shuttle bus from Shinjuku station, but underground walk from station to hotel is also doable. Staff spoke English and was extremely helpful. Rooms in Japan are traditionally small and the bathroom was on the small side. Free wi-fi, which is not always the case in Japan hotels.

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Thank DT808
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your feedback and we appreciate the fact that you used our hotel facilities and lounge service. We are delighted to advise you also that from May 2015 Hilton Tokyo now has a complimentary WIFI service for all of our guests as a standard throughout the hotel, including our guest accommodation areas. Thank you once again and we...

London, United Kingdom
Reviewed 24 September 2015

Fantastic hotel with a very good location, very ideal for a first trip to Tokyo. Staff are extremely friendly. Rooms very modern and clean, nice views - excellent facilities. Would love to stay here again.

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1Thank Jamesrh871
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad to hear that you enjoyed one of our executive rooms with access to the lounge - when the weather is fine many of our guests enjoy views of Mt Fuji too. I am glad to read that our team were able to show you their usual generous Japanese hospitality. On...

Auckland Region, New Zealand
Reviewed 24 September 2015

The service was good, the room was good (bigger than we expected) and the location excellent. Take advantage of the free bus service to Shinjuku Station and enjoy the shopping we were impressed beyond our expectations and hope to return someday

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1Thank Stuart L
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad to hear that you enjoyed one of our executive rooms with access to the lounge - when the weather is fine many of our guests enjoy views of Mt Fuji too. I am glad to read that our team were able to show you their usual generous Japanese hospitality. On...

Brisbane, Australia
Reviewed 24 September 2015

We stayed here last week for four nights and found it to be great with very helpful staff. We would have had trouble navigating our way around the different subway and train systems without their help. Breakfast was lovely, although we couldn't use the foyer restaurant during the day as it was used for other events. We were then sent...

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1Thank Jane C
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for returning to Hilton Tokyo and we are delighted to hear that our team were able to assist both you and your partner during your stay at Hilton Tokyo, and we hope that you will visit the Hilton Tokyo again in the near future to once again experience the service and hospitality of our team members.

Geneva, Switzerland
Reviewed 23 September 2015

This hotel is superb! I stayed here for 3 nights and loved it. Location is excellent with a small underground walk to the metro. Also the hotel provides a free shuttle to Shinjuku station which runs frequently. Staff were excellent without exception. They were totally helpful but not obtrusive. The Executive benefits here are superb. There are three options for...

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1Thank HullPhil
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our executive rooms and access to the lounge. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. Our hotel is now in...

Melbourne, Australia
Reviewed 23 September 2015

Very good hotel in Shinjuku. Just catch Nex train from airport to Hilton. Only walk from station to Hilton underground. Very good location. Staff in Hilton gave us lots of help. Their english is very good, so easy to ask any questions. One of staff, her name is Maria. She is so nice, always guide us to go anyway we...

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1Thank Natalie867
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying at Hilton Tokyo and for spending your time sharing your experience with other travelers on Tripadvisor. We all appreciate your kind detailed comments about our staff - Maria and our convenient location. This will be shared amongst all the management and the staff and We value our customer’s opinions about us to serve you...

Singapore, Singapore
Reviewed 22 September 2015

Conveniently located in the bustling neighbourhood of Shinjuku, the Hilton serves as an excellent place to stay in Tokyo, for business as well as a holiday. The key differentiating factor from other 5-star properties is the warmth shown by all the Hilton staff - be it Reception, Concierge, Housekeeping or Restaurant staff. Efficiency and thoroughness underlines all deliverables at the...

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Thank NANS_SHUBHA
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review and comments about the hotels location. Thank you also for your kind comments about our staff, we will be sure to pass this on to the Reception, Concierge, Housekeeping or Restaurant staff. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand....

Singapore, Singapore
Reviewed 20 September 2015 via mobile

Good hotel with subway nearby. Plenty to do in and around Shinjuku and can get there straight from Narita by the NEX train. Hotel is comfortable with a casual bar and dinner menu on ground floor. I was there on business so didn't get around much. However I upgraded to the Executive floor and thoroughly recommend it. Apart from a...

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1Thank Paul C
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton Tokyo. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. Guests comments are always a great way to improve and reward our team and services. We look forward to welcoming you back to...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: RM1,094 - RM3,697 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Hotels.com, JAPANiCAN, Agoda, Cheap Tickets, Ctrip TA and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are the quietest”
  • The rooms are bright and modern
  • King bed
  • coffee / tea service
 of 5 bubbles MunichEricJ, 25 Mar 2017 | Read review
“Everything above 20th floor is OK”
 of 5 bubbles 414allar, 22 Mar 2017 | Read review
“Exec lounge floors are a worthwhile splurge”
 of 5 bubbles kandk_canada, 10 Mar 2017 | Read review
“Choose higher floor for nice view”
 of 5 bubbles MarinaDelRey335, 4 Mar 2017 | Read review
“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
5 of 5