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Arden Hotel & Leisure Club

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Arden Hotel & Leisure Club
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1,376 Reviews from our TripAdvisor Community

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There are newer reviews for Arden Hotel & Leisure Club
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Showing 1,358: English reviews
Cardiff, United Kingdom
Reviewed 1 week ago

My self and husband stayed here for one night as we where going to the genting arena. The hotel it's self was lovely. Reception we found when we checked in where not very helpful. They didn't give us any info about the hotel ie facilities dining etc. When I asked what time breakfast was served in the morning they told...

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Helpful?
1Thank Jo S
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Jo S, Thank you for taking an opportunity to review us. I am sorry to read of the issues with regards to the staff in reception and the brasserie at breakfast time. I will ensure the feedback you have given is addressed with them. I hope to welcome you back to us again in the near future. Kind regards,...

Leicester, United Kingdom
Reviewed 1 week ago

stopped here last week to be near genting arena. The staff were lovley. The place was clean and well presented. I did quiery the room as we asked for a superiour kingsize room and our room didnt look anything like the pictures. We were in room 115 it just looked like a standard room to us was expecting it to...

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Helpful?
Thank thenunnleys
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear thenunnleys, Thank you for taking an opportunity to review us on TripAdvisor. I am pleased to see that you have had a great stay with us at the Arden Hotel & Leisure Club. I hope to welcome you back to us again in the near future for your next stay in the area. Kind regards, Michael Simpson

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Stayed here following an event at nearby Getting arena. Room clean, bed very comfortable.Couldn't get any hot water from shower. Parking bit of an issue as used as airport parking. Walkway to arena closed so ended up getting taxi there and back. Reception staff were pleasant enough but feel I've had better welcome at a a Premier Inn.

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Helpful?
Thank Di B
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Di B, Thank you for taking an opportunity to review us on TripAdvisor. I apologise for the issues with regards to your hot water in the room. As soon as this had been reported, we have had our maintenance team review and resolve this issue, and my sincerest apologise for the issues you experienced. I hope to welcome you...

Reviewed 1 week ago via mobile

Picked this Hotel due to its proximity to the Genting Arena. The satnav drove us completely in the wrong direction! The entrance to the Hotel looks very good . Our double room was adequate and had everything that you needed. The shower was large and worked well but the black mould around the bottom was off putting! The bar meal...

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Helpful?
Thank Juliedfb
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Thank you for taking the time to review us following on from your stay at Arden Hotel & Leisure Club. My apologies for the issues with your shower and the stained grouting you refer to. We are in the process of organising bathroom refurbishments, and we should have these completed by the end of the year. I hope to welcoming...

Reviewed 2 weeks ago via mobile

We visited the Arden Hotel again during April and the room was clean and tidy , the plug socket needs a little bit of maintenance as moved when pulled plug out of it , no toiletries in bathroom this time we stayed other rooms had them , overall a good hotel close to the NEC. And resorts world only approx...

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Helpful?
Thank Scholesy2000
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Scholesy2000, Thank you for taking an opportunity to review us on Tripadvisor. I am sorry to learn about the issues with the plug socked in your room, we will ensure that reactive work to correct this is completed to prevent a re-occurrence. There should have been toiletries in the bathroom of your accommodation and my sincerest apologies if there...

Nantwich, United Kingdom
Reviewed 2 weeks ago

Met with a business colleague for a meeting , refreshments were fine and service was efficient - but it was so tatty , tables looked awful , carpet dirty and just looked so tired . I am very surprised that the owners of this hotel have allowed this dilapidation.

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Thank fionajacobs
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear fionajacobs, Thank you for taking an opportunity to review us. I am sorry to see your feedback with regards to our décor. This has been a focus of us over the last few weeks and we will continue to make improvements throughout 2017. Kind regards, Michael Simpson

Reviewed 2 weeks ago via mobile

The staff were all very friendly and went of way to help. Could do with painting, rooms very hot but very comfy. Ensuite the shower came out at a very slow rate. Needs to look at cleaners lots of surface dust. The pool although small was lovely as was steam room, sauna and jacuzzi. Very clean and helpful staff. The...

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Helpful?
Thank Julie J
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Julie J, Thank you for taking an opportunity to review us on TripAdvisor. I will ensure your feedback falls as part of our review of the accommodation product and cleanliness we offer to your guests in the future. Kind regards, Michael Simpson

Caerleon, United Kingdom
Reviewed 2 weeks ago

Nice hotel but a few niggles. Firstly post code doesn't take you to the hotel, we had to stop and ask a few times before we found it. Also as the hotel is about 20 mins from the arena it would be useful to have a shuttle bus to save time getting there and back to arena and train station....

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Thank suemnolan
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear suemnolan, Thank you for taking the time to review us on Tripadvisor. I am sorry that see that you experienced some issues in locating us. The majority of satellite navigation systems do work to get to the hotel however we have identified issues with a few map systems that are used by some key suppliers. We have been continually...

Wiltshire, United Kingdom
Reviewed 2 weeks ago via mobile

We booked here as it was near to the Genting arena so for its location On saying that it's a lovely hotel receptionist was really helpful Breakfast was buffet and cooked lovely suggest to pay for breakfast on arrival as it's cheaper than on checkout Would definitely recommend

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Helpful?
Thank NickyB1966
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear NickyB1966, Thank you for taking the opportunity to review us and its great to see you enjoyed your stay with us. I look forward to welcoming you back to us again in the near future. Kind regards, Michael Simpson

Saltcoats, United Kingdom
Reviewed 2 weeks ago

Stayed here for a couple of nights so that we could attend a couple of events at NEC, travelled by train and would now consider Birmingham airport for holiday departures as this hotel ticks all the boxes. Easy access to hotel from station - 5 mins walk with cabin cases, hotel itself is roomy and fairly quiet, food is inexpensive...

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Helpful?
Thank bigsensible
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear bigsensible, Thank you for your lovely feedback, I am really pleased to see you had a great stay with us. I hope to welcome you back to us again in the near future for your next event or flight from Birmingham Airport. Kind regards, Michael Simpson

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more   less 

Additional Information about Arden Hotel & Leisure Club

Address: 8 Coventry Road, Bickenhill, Solihull B92 0EH, England
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Price Range: RM276 - RM908 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Arden Hotel And Leisure
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Questions & Answers

Here's what travellers have asked, with answers from Arden Hotel & Leisure Club staff and other travellers.
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Questions? Get answers from Arden Hotel & Leisure Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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