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Mercure Annecy Sud

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372 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Greendale, Wisconsin
Reviewed 3 weeks ago

This October we stayed at the Hotel Mercure Annecy Sud and had an excellent stay. The staff, the rooms and the location were excellent. The hotel was very well located to visit Annecy and the region. The hotel also has a large parking lot and is close to the autoroute / highway.

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Helpful?
Thank John B
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Good Day, Thank you for taking time to post a comment about our hotel on Tripadvisor. We are happy to see that you could enjoy your stay with us and that your room met your expectations.We thank you very much for your feedback and assure you that your comments will be shared with the staff so we can continue improving...

Reviewed 19 October 2016

When you've been a client of a chain for a while and travel a lot, you know that some hiccups may happen on both sides. Making one booking right after another one, i didn't change the dates of my stay. So i have on my bill two night instead of one, one day later than i intended, and the payment...

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Helpful?
Thank Federico A
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Dear Sir, Thank you for taking the time to tell us about the Hôtel Mercure Annecy Sud. We are sorry to hear that you couldn't experience our hotel; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be sure...

Bangkok, Thailand
Reviewed 2 October 2016

Friendly, English speaking receptionists. Small but nice and clean room. I do not recommend the restaurant for dinner, because of a very limited menu. Strictly one welcome drink only, even we were two people and had to aks to get it!

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Helpful?
Thank Rudolf F
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for taking the time to post your review. We appreciate your comments about our staff and our rooms. We are sorry that your experience at the restaurant did not meet your overall expectations. We’ll be sure to look into the points that you have raised in order to make improvements where necessary. We hope we can welcome you...

Tewkesbury, United Kingdom
Reviewed 28 September 2016 via mobile

This is a splendid hotel friendly staff comfortable room with tea and coffee aircon and good bathroom In which the towels were renewed every day Breakfast was outstanding and evening meals very acceptable We stayed for seven nights and enjoyed our stay very much we would recommend this hotel without qualification

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Helpful?
Thank theploungs
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of...

Brighton, England, United Kingdom
Reviewed 9 September 2016

We had a comfortable room, though the only view was of a grassy bank. Large-screen TV, tea-making facilities, air conditioning (it was very hot outside).There was no bar of any kind to help you get in and out of the bath. We were on a coach tour, and had to eat our evening meal all together. The food was very...

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Helpful?
Thank Margaret H
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for taking time to post a comment about our hotel on Tripadvisor, We thank you very much for your feedback and assure you that your comments will be shared with the staff so we can continue improving our services. We hope to see you again next time. Your sincerely,

Peterborough, United Kingdom
Reviewed 1 September 2016

Looks awful from the outside Awful decor Not very welcoming - limited English speaking receptionist Seriously - paper cups for hot drinks in the room? Limited to channels Couldn't relax Bathroom wasn't very clean Hotel was dated and looked sorry for itself Everything felt like it needed a good scrub and fresh lick of paint Corridors were blue and 'old...

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Helpful?
1Thank SharbyT
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for reviewing our hotel on Tripadvisor. We are sorry for your experience and offer you our sincerest apologies. We understand that this situation must have been frustrating and ensure you that we are taking all possible actions that it does not happen again. Looking forward to welcoming you shortly, in one of the hotels of the Mercure network....

Blaby, United Kingdom
Reviewed 18 August 2016

The hotel is lovely, very clean and welcoming. It is about a mile out of town which could be an issue but we oved the peacefulness. Slept like babies, very comfy beds. There is an excellent restaurant on site, very good food, varied choices. We thought breakfast was pricey at €17 so opted out but it was probably good judging...

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Helpful?
Thank Clare R
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of...

London, United Kingdom
Reviewed 10 August 2016 via mobile

First impressions not great. The exterior could do with a bit of attention! The foyer was a surprise, modern and bright with a nice reception. Our family room was clean and adequate but like the exterior could do with a bit of modernising. It was a bonus that the teens had their own room just off the main room but...

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Helpful?
Thank kerry70
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Dear Sir and Madam, Thank you for taking the time to share with us your feedbacks about your stay at the Hotel Mercure Annecy Sud. We are disappointed to hear that the room and the services did not meet your overall expectations. Please allow us to express our sincerest apologies. We have started to renovate our rooms and we hope...

Reviewed 10 August 2016 via mobile

Moldy bathroom like I had in my apartment when I was 19. Didn't even shower. So sad. Room was clean bed was comfy but just couldn't settle into it by fear of germs and just disgust with the sanitary amenities. Didn't even try the pool was too turned off . :(

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Helpful?
Thank Gabrielle P
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Dear Gabrielle, Thank you for taking the time to share your impressions about your stay at the hotel Mercure Annecy Sud. We are very disappointed to hear that your experience did not meet your overall expectations. Please accept our sincerest apologies. We have started to renovate the rooms and we hope to welcome you for a next jouney in Annecy,...

Zug
Reviewed 6 August 2016

It takes quite a drive into Annecy due to the traffic and parking, but the room and facilities are great for family. We had an one-bedroom room and it worked well for our kids. The staff were helpful and friendly.

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Helpful?
Thank Chensj
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Good Day We thank you very much for your feedback and assure you that your comments will be shared with the staff so we can continue improving our services. We are happy to see that you could enjoy your stay with us and that your room was up to your expectation. We hope to see you again next time. Yours...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Far away from the stressful urban life (2.5km). Near the lake and the old town centre. A delightful hotel with 66 rooms, swimming pool, restaurant with shady terrace and bar with an open fire. Free outdoor parking. Conference rooms. ... more   less 

Additional Information about Mercure Annecy Sud

Address: 76 Avenue d Aix les Bains | BP 2, Seynod Cedex 02, 74602 Seynod, Annecy, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Annecy > Seynod
Price Range: RM239 - RM468 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Annecy Sud 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Mercure Hotel Annecy Sud
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Annecy Sud staff and other travellers.
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Questions? Get answers from Mercure Annecy Sud staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room facing a little garden that was very relaxing.”
 of 5 bubbles johnbA9257ZS, 11 Nov 2016 | Read review
“Rooms have no view!”
 of 5 bubbles rudolff810, 2 Oct 2016 | Read review
“Ask for a room at the front with a mountain view.”
 of 5 bubbles margareth57, 9 Sep 2016 | Read review
“Choose another hotel!”
 of 5 bubbles SharbyT, 31 Aug 2016 | Read review
“Unsure our room faced the lawned area”
 of 5 bubbles ClareR578, 17 Aug 2016 | Read review
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