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Moka Hotel

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Moka Hotel
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621 Reviews from our TripAdvisor Community

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Showing 350: English reviews
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Auckland
Reviewed 1 week ago via mobile

Moka hotel is a lovely enclave of calm and serenity high on a hillside in this national park. The rooms are spacious with good facilities and very comfortable. It is lovely waking to such a stunning view across the hills. The restaurant is basic with typical Cuban cuisine. The breakfast has extensive choice via a buffet. There is a lovely...

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Helpful?
Thank RodneyAuckland
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the inconveniences. We are going to share your feedback with the team, because it is really important...

Nairobi, Kenya
Reviewed 3 weeks ago via mobile

We didn't stay at the hotel, but stopped for really good coffee with an amazing view of a valley and hills. They are not kidding when they say the view is one of the best in Cuba. I wish we had stayed. I would have loved to have swum in the pool with that view.

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Helpful?
Thank Miotoni
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Visitor: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your visit and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

Bertem, Belgium
Reviewed 3 weeks ago

Great place to have some rest ! Beautiful build with trees all over (and through the roofs). Good starting point for hikes in the forrest to ! Swimming pool and adjacent bar are also fine ! Personel was ok - for Cuban standards, free minibar is always welcome !

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Helpful?
Thank PeterDeBoos
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with all the services. This is the main goal of our staff. We hope to welcome you...

Los Angeles, California
Reviewed 3 weeks ago

The hotel was beautiful, probably not 4-stars as it claims to be, but still a nice hotel with spacious rooms, with nice views. However the service is seriously lacking. The staff was generally polite but unhelpful, and disinterested. They were also very slow. Check-in took 20 minutes for no other reason than they were moving. No one showed us our...

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Helpful?
Thank Karma D
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: On behalf of the management and the staff we would like to thank you for your comments about Moka hotel on this website. We are very sad to read that your stay was not pleasant and we would like to apologize for the inconveniences. We are going to pay close attention to all the negative remarks you have...

London, United Kingdom
Reviewed 3 weeks ago

Our room had views over the village below, almost like a working model village, and of course the early morning cockerels! The bathrooms have picture windows over the whole development and the rooms are spacious and clean with a free bar. We, wisely, ate in the bar on the second night (no beans and rice) and were served quickly and...

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Helpful?
Thank Simon C
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

Reviewed 4 weeks ago

The hotel was beautiful and certainly different than our stay in Havana. Free breakfast and free items in the minifridge was a nice touch. The guided hike that we went on was excellent, I highly recommend. As is typical in Cuba, the women at the front desk were not very helpful and customer service was sub-par (but again, that is...

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1Thank Chris C
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you for choosing Moka hotel to spend part of your holidays in Cuba. We are sorry that all your expectations were not fulfilled and we offer you our sincerest apologies. Your feedback has been an important tool for the whole team. They are making efforts to improve their services and to achieve our guest’s satisfaction. We hope...

New York
Reviewed 4 weeks ago

This hotel was a welcome respite after traveling around Cuba. We spent our last night here and it was lovely. The rooms are large, spacious and air conditioned. The hotel is clean and the shower was the best we had in the country. The hotel includes 3 meals a day and although the service was a little harried, it was...

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Helpful?
Thank TravelGeekGirl
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with all the services. This is the main goal of our staff. We hope to welcome you...

Lausanne, Switzerland
Reviewed 11 April 2017

It’s hard to explain La Moka unless you see it for yourself but I would recommend that it is really worth the trip and that you need to stay overnight to enjoy the beauty, isolation and peacefulness of the place. The hotel is built over several floors against the side of the hill so it’s hard to say which floor...

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Thank P B
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

London, United Kingdom
Reviewed 10 April 2017

What a place! Set atop a pioneering eco village this place really is something special. Locked in an early 80s style timewarp with big suites, bathrooms with full sized windows looking out across the tree line. A lime tree growing straight through the middle of the main foyer. Swimmimg pool, live music in the evenings. You just have to see...

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Helpful?
Thank MadhouseMyke
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

Leicester, United Kingdom
Reviewed 7 April 2017

Set in beautiful gardens and forest. Large rooms with sunken baths in bathroom with window overlooking the wooded terrace as well as shower, fridge, TV (with CNN) and internet. Bar with a lovely view and good value restaurant. The buffet breakfast is disorganised and often lacking in certain dishes. The hotel also has a swimming pool and tennis courts. We...

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Helpful?
Thank Sambururob
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the inconveniences. We are going to share your feedback with the team, because it is really important...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The hotel Moka, installation of 42 rooms with 4-star opened on September 28, 1994, crown community development "Las Terrazas",Artemisa with an excellent adaptation to the topography and respect for nature. Bold design, taking elements of traditional Cuban and local architecture. Nature itself is the protagonist of which is complemented by the combination of materials, colors and textures. The management of human scale and its public areas achieves a cozy and homely atmosphere which, together with the magnificent beauty of the environment and the surrounding landscape with a careful study of every detail, make the hotel an intimate, stylish , ideal for relaxing with excellent comfort especially aimed at tourists with ecological vocation crave contact with nature, characterized by a personalized, simple, familiar and respectful treatment. ... more   less 

Additional Information about Moka Hotel

Address: Km 52 1/2 Autopista a Pinar del Rio | Candelaria, Las Terrazas 24700, Cuba
Region: Caribbean > Cuba > Artemisa Province > Las Terrazas
Hotel Class:3.5 star — Moka Hotel 3.5*
Number of rooms: 42
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Also Known As:
Moka Hotel Las Terrazas
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Questions & Answers

Here's what travellers have asked, with answers from Moka Hotel staff and other travellers.
16 questions
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Questions? Get answers from Moka Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have a good view, although higher is usually better.”
P9727WVchrisc, 24 Apr 2017 | Read review
“Make sure you ask about the special packages - like the one that includes the Canopy tour.”
TravelGeekGirl, 21 Apr 2017 | Read review
“All rooms are lovely, with great views”
M7302AKpauls, 28 Feb 2017 | Read review
“second floor best if you want to have window/door open”
siriuscat, 25 Feb 2017 | Read review
“Design of the hotel is such that all rooms probably have a good view.”
CWW190763, 20 Feb 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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