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Natra Bintan, a Tribute Portfolio Resort

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Jl. Raya Haji Km 1, Lagoi, Bintan Regency, Riau Islands Province 29152 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (1821)
Dining (101)
Room & Suite (41)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Natra Bintan, a Tribute Portfolio Resort
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 5 Speciality lodging in Lagoi
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy a glamorous experience on Southeast Asia’s largest man-made saltwater lagoon. Natra Bintan, A Tribute Portfolio Resort offers nature, adventure and luxury on Bintan Island, in Indonesia just an hour from Singapore. We are a perfect retreat for families, couples, solo travelers and corporate guests. Our resort sits amidst greenery and it offers 100 safari-themed tents where you can camp luxuriously with your own private patio, garden and rainforest shower. All of our accommodations have complimentary Wi-Fi and air conditioning.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Bar / lounge
Water park
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
24-hour security
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Airport transportation
Taxi service
BBQ facilities
Baggage storage
Concierge
Laundry service
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Room features
Air conditioning
Safe
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Indonesian, Malay
Hotel links
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774Reviews92Q+A100Room tips
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Justin wrote a review Oct 2020
Hong Kong, China123 contributions61 helpful votes
I haven’t tried glamping before and this blows my mind. The tent rooms are super spacious and the bathroom makes it look like it’s in a jungle. The pool is enormous. You can join various water activists at the resort center and we opted to ride a motor vehicle to explore the jungle. Beware if you do not have any experience in driving since the path is not easy!
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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Lynette L wrote a review Oct 2020
Singapore, Singapore164 contributions89 helpful votes
We had a great time at Natra Bintan! It's elderly friendly and there are loads of activities for both children and adults. We travelled with my 80 year old aunt, and it was helpful to have the buggy to ferry her from tent to lobby. Highly recommended is the BBQ outside your tent experience. I would suggest getting the hotel staff to set up your BBQ pit at 530pm if you want to start cooking by 7pm. The portions are huge and we basically ordered a sharing platter for 2, added one more dish to feed the 3 of us.. even then, we struggled to finish the food. It's a lovely place to go for short break, and the staff are so helpful and professional. The hotel has a spa, alternatively you can head into the touristy village nearby to grab a meal, do a spot of shopping and patronise the spas. There is a free shuttle that goes round the hotel resorts.
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Date of stay: February 2020
2 Helpful votes
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askjuststaying wrote a review Mar 2020
Singapore, Singapore12 contributions6 helpful votes
Had a very disappointing experience with Natra. It only takes a single incident to spoil your entire traveling experience. During our stay, we had to make an international phone call to Singapore and so we called the reception to check if there were charges. The reception staff told us over the phone that there’s no charge to call Singapore. We then followed the instruction note beside the phone to make that call. However, the phone couldn’t get through. Hence, we called to check again and the staff told us the method to call and we confirmed again with her that the call was really free. The next day upon check-out, we were given the bill and the international phone call was charged. We explained the whole situation to the staff and she still insisted that it was chargeable. We asked to see the manager. Again, we explained the entire situation to the manager and she said that she had clarified with the staff who took our call and was told that the staff merely taught us how to make the call and didn’t mention that the call would be free. We were so shocked to be misled and maligned this way. The manager didn’t really want to hear our side of the story and kept pointing out that all hotels charge for international calls and that the instruction note also indicated that it’s chargeable. We asked if they checked the phone recording because we were 100% certain that the staff told us the call would be free. She said yes at first but later on said that it’s not easy to retrieve the phone recording. We told her that it is a small amount but by principle, we will not pay because we stand by what we were told. We also told her that if the call was chargeable why wouldn’t I make the phone call through my mobile phone instead. The manager also insisted that the staff would not have given the wrong instruction because she is the one who is teaching the other staff. Wow, that’s quite a good explanation to get away from everything unscathed. The manager would not give in despite all that was explained. We asked to see the staff and clarify in person but was rejected. We then asked to see the piece of instruction note that indicated that international call is chargeable. After a long time, the manager came out and said that it was not indicated on the instruction and they will waive the cost for us. The way the case was handled was less than professional. The manager’s way of investigation was just listening to her staff’s side of story and give us a standard policy reply that all hotels charge for international calls and that it was stated in their instruction note. What’s worst is after checking, it wasn’t stated there at all. I wouldn’t believe that this is the kind of customer service we receive at a hotel under the name of Marriott, much worst to a loyal Marriott member. Based on our entire conversation with the manager, we see that she did not want to resolve the issue to the best of both interests but just insisting that we still have to pay. After she came out and told us that it would be waived, there was no apology or any after service recovery. This really ended our trip on a bad note and we will not come back again. This is despite the positive experience with the other Natra staff who were friendly and hospitable throughout our stay.
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Date of stay: March 2020Trip type: Travelled with family
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Response from natrabintan, Operation Manager at Natra Bintan, a Tribute Portfolio Resort
Responded 15 Mar 2020
Dear askjuststaying, Maintaining customer satisfaction is our key priority. Unfortunately, we falling short of meeting your expectations on your recent stay. Kindly accept my sincere apologies for the unpleasant experience you have encountered. Your feedback has been conveyed with the respective team and the necessary guidelines are in place to prevent the same issue from occurring in the future. I have personally taken note of the service shortfalls and I assure you to work on them as I write this reply. Once again, we appreciate your time and feedback and we hope that we have a chance to recreate a better experience for you whenever your travels bring you back near future. Warmest Regards, Zulfikar Pohan Operation Manager
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liy85 wrote a review Mar 2020
Singapore, Singapore43 contributions11 helpful votes
We enjoyed our holiday in your property. Resort was clean, pool clean, and service was mostly great. Thank you for the anniversary amenity which we appreciated and the late check out till 1pm. However we had all meals at Patio restaurant and that was dissapointing. Being the only restaurant in the resort we were left with not much choice. The gentleman who might have been the supervisor was not very genuine in his service both mornings at breakfast. Also, We asked for hollandaise sauce for our poached eggs but got just egg yolk something and it came pasty, very strange. We would have been fine if the team just said they dont have than serve us something so horrid.
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Date of stay: March 2020Trip type: Travelled with family
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maria.m wrote a review Mar 2020
Singapore, Singapore8 contributions8 helpful votes
Fun and fabulous overnight stay at this resort hotel, staff are friendly and accommodating. Reception staff are so helpful. We had so much fun. Will be back again soon. Enjoyed tge biggest pool in South East Asia. Clean and well maintained.
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Date of stay: March 2020Trip type: Travelled with friends
1 Helpful vote
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PRICE RANGE
US$129 - US$237 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Canopi Bintan, a Tribute Portfolio Resort
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
100
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Frequently Asked Questions about Natra Bintan, a Tribute Portfolio Resort
Which popular attractions are close to Natra Bintan, a Tribute Portfolio Resort?
Nearby attractions include Nirwana Beach Club (3.9 km), Banyan Tree Temple (2.8 km), and Lagoi Bay Lantern Park (3.5 km).
What are some of the property amenities at Natra Bintan, a Tribute Portfolio Resort?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Natra Bintan, a Tribute Portfolio Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Natra Bintan, a Tribute Portfolio Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Natra Bintan, a Tribute Portfolio Resort?
Conveniently located restaurants include Warung Yeah!, Saffron, and Treetops Restaurant Banyan Tree.
Are there opportunities to exercise at Natra Bintan, a Tribute Portfolio Resort?
Yes, guests have access to an outdoor pool during their stay.
Does Natra Bintan, a Tribute Portfolio Resort have an airport shuttle?
Yes, Natra Bintan, a Tribute Portfolio Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Natra Bintan, a Tribute Portfolio Resort?
The staff speaks multiple languages, including Indonesian and Malay.
Does Natra Bintan, a Tribute Portfolio Resort have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Natra Bintan, a Tribute Portfolio Resort accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.