Spent a night at one of the rooms in Natra. The room was huge, with a nice and plush king sized bed for you to enjoy. Flat screen TV was huge, good enough for you to catch a movie or two in there. The toilets are of a open concept, so it's pretty nice to be able to connect with nature even while you're taking a shower. Activities were aplenty, all you needed to do was take a 30-second scooter ride to the huge lagoon and take a nice dip.
We took 2 rooms for 4 ppl stay. One room is just nice, feels comfy and bright enough. While another is too dark especially the bathroom at night. Understand that its concept is more to nature, but it just didn't feel right. Crystal lagoon was great. Breakfast was okay and the staffs were all friendly and helpful. Thank you.
I haven’t tried glamping before and this blows my mind. The tent rooms are super spacious and the bathroom makes it look like it’s in a jungle. The pool is enormous. You can join various water activists at the resort center and we opted to ride a motor vehicle to explore the jungle. Beware if you do not have any experience in driving since the path is not easy!
We had a great time at Natra Bintan! It's elderly friendly and there are loads of activities for both children and adults. We travelled with my 80 year old aunt, and it was helpful to have the buggy to ferry her from tent to lobby. Highly recommended is the BBQ outside your tent experience. I would suggest getting the hotel staff to set up your BBQ pit at 530pm if you want to start cooking by 7pm. The portions are huge and we basically ordered a sharing platter for 2, added one more dish to feed the 3 of us.. even then, we struggled to finish the food. It's a lovely place to go for short break, and the staff are so helpful and professional. The hotel has a spa, alternatively you can head into the touristy village nearby to grab a meal, do a spot of shopping and patronise the spas. There is a free shuttle that goes round the hotel resorts.…
Had a very disappointing experience with Natra. It only takes a single incident to spoil your entire traveling experience. During our stay, we had to make an international phone call to Singapore and so we called the reception to check if there were charges. The reception staff told us over the phone that there’s no charge to call Singapore. We then followed the instruction note beside the phone to make that call. However, the phone couldn’t get through. Hence, we called to check again and the staff told us the method to call and we confirmed again with her that the call was really free. The next day upon check-out, we were given the bill and the international phone call was charged. We explained the whole situation to the staff and she still insisted that it was chargeable. We asked to see the manager. Again, we explained the entire situation to the manager and she said that she had clarified with the staff who took our call and was told that the staff merely taught us how to make the call and didn’t mention that the call would be free. We were so shocked to be misled and maligned this way. The manager didn’t really want to hear our side of the story and kept pointing out that all hotels charge for international calls and that the instruction note also indicated that it’s chargeable. We asked if they checked the phone recording because we were 100% certain that the staff told us the call would be free. She said yes at first but later on said that it’s not easy to retrieve the phone recording. We told her that it is a small amount but by principle, we will not pay because we stand by what we were told. We also told her that if the call was chargeable why wouldn’t I make the phone call through my mobile phone instead. The manager also insisted that the staff would not have given the wrong instruction because she is the one who is teaching the other staff. Wow, that’s quite a good explanation to get away from everything unscathed. The manager would not give in despite all that was explained. We asked to see the staff and clarify in person but was rejected. We then asked to see the piece of instruction note that indicated that international call is chargeable. After a long time, the manager came out and said that it was not indicated on the instruction and they will waive the cost for us. The way the case was handled was less than professional. The manager’s way of investigation was just listening to her staff’s side of story and give us a standard policy reply that all hotels charge for international calls and that it was stated in their instruction note. What’s worst is after checking, it wasn’t stated there at all. I wouldn’t believe that this is the kind of customer service we receive at a hotel under the name of Marriott, much worst to a loyal Marriott member. Based on our entire conversation with the manager, we see that she did not want to resolve the issue to the best of both interests but just insisting that we still have to pay. After she came out and told us that it would be waived, there was no apology or any after service recovery. This really ended our trip on a bad note and we will not come back again. This is despite the positive experience with the other Natra staff who were friendly and hospitable throughout our stay.…
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