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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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919 Reviews from our TripAdvisor Community

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Showing 826: English reviews
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Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

It's a comfortable beach resort for families with little children. This is our yearly affair, we really enjoy the pool and beach. Kids look forward to this holiday everytime. It's very convenient for us to just drive there and cost wise it is reasonable.

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Helpful?
Thank Sarjeet_Sohal
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Sarjet_Sohal, Thank you for you feedback. We truly appreciate hearing from our valued guests and thank you for taking the time to share your Swiss-Garden Beach Resort, Kuantan experience with fellow travelers. My team and I hope to have the opportunity to welcome you back and thank you for choosing Swiss-Garden Beach Resort, Kuantan. Warm regards, Raymond Leaw Executive...

Reviewed 4 days ago NEW

I spent 3 nights in this resort, with my wife and my kid. ChecK-In --> it was quite fast, and the employees at the front desk very friendly and helpful Parking --> It is outside, just in front and beside the resort's entrance. There is enough space to park and i've seen/heard nothing about the safety Room --> My room...

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Helpful?
Thank RONALDODIMATTEO
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Ronaldodimatteo, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. It is always a pleasure reading such detailed review from our guest and I am truly thankful to you for taking the time to share your experience on TripAdvisor - delighted to hear you had a good arrival experience but most importantly, we have friendly and...

Reviewed 2 weeks ago

We went to this hotel because the Hyatt is still under refurbishment and it was what we felt to be the best alternative. Everything is a bit shabby and tired looking but the place was clean. We had to ask for more water, towels and even for the rooms to be done during the course of our stay. At some...

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Helpful?
Thank Rebecca C
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Rebecca C, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan and taking the time to thoroughly review your stay at our Resort. Your feedback is essential to us, and rest assured that your comments have been duly taken into account. We apologize for some of the shortcomings that you had experienced and we will address...

Los Angeles, California
Reviewed 2 weeks ago

The Spa was cold, the worse part of my stay is this bed and shower. My mattress is super hard and my shower does not drain nor is the water hot. I'm so upset because I have to stay her I cannot switch hotels or I would. I had to call to the front desk to get an extra blanket...

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Helpful?
Thank Chicago4Lyfe
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Chicago4Lyfe, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. The inconveniences encountered during your recent stay are extremely regretted and I am truly sorry to hear of your less than satisfactory stay with us and rest assured that we have looked into the issues raised by your goodself. Please accept my sincere apologies for the...

KL
Reviewed 2 weeks ago

The Blossom Chinese Restaurant offered a very cheap, quality and delicious food during their promotion period. The "Chen Dai Sek" (Cantonese dialect, mean worth to eat) at RM38/pax, selected 45 dishes on the menu (items: soup, dessert, seafood, meats & poultry, vegetables, eggs, rice & noodles). They served fresh prawns, squids, fish). Really very worth! Another promotion was the Blossom...

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Helpful?
Thank tingjin
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Tingjin, Thank you for sharing your positive feedback with us on Blossom Restaurant and greatly appreciate you compliments on our food. We are glad that have enjoyed our "Chen Dai Sek" promotion which I look forward to share with our colleagues. Thank you for your patronage and we look forward to be able to serve you again. Regards Raymond...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

This is our forth or fifth holiday in Swiss Garden. The kids enjoyed their stay here. Rooms has been upgraded and the surrounding is well kept. Beach not so nice due to strong wind, best to go in May-Sept where is beach is superb. The first day we were here, the clean the room in the evening when they should...

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Helpful?
Thank Soraya S
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Soraya S, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. We thank you for taking the time to give us your valuable feedback and glad that you had enjoyed your stay with us. Look forward to welcoming you back soon. Best regards, Raymond Leaw Executive Assistant Manager

Singapore, Singapore
Reviewed 3 weeks ago

Arrived in the afternoon, checked in and decided to grab some food at the restaurant beside the pool area. Service will terribly slow despite no crowd. Requested to change some food items we ordered but nothing mentioned was change. Staff at restaurant front counter doesn't make us feel welcome even when we were just standing in front of her. We...

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Helpful?
Thank Jasmine W
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Jasmine W, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. First and foremost thank you for taking the time to share your experience, I regret to learn of your unpleasant experience during your stay with us. Your feedback on the aspects of your stay has been well noted, and agreed that the team could have...

Reviewed 3 weeks ago via mobile

Jst arrived and check in at this hotel today. During check in i've been given 3 piece of prepaid account for internet connection. However, out of 3, only 2 can be used. Sadly, the internet connection keep disconnect after login. I try several times to login untill i get a pop up mesaage saying 'Exceed Times Login'. I give a...

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Helpful?
Thank RIE T
Reviewed 4 weeks ago via mobile

A lovely hotel with friendly staff. It helped we were upgraded to a lovely suite with a double balcony overlooking the pool! A nice pool area which is just a short walk to the beach. Tends to get a bit crowded at weekends when the locals arrive. Breakfast is average although an omelette station exists whilst the lunch and dinner...

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Helpful?
Thank Vim V
Reviewed 5 weeks ago

We stayed for 3 nights. It was bliss. We fell in love instantly with the hotel. The room was clean and cosy. Lighting just romantic. Nice bathtub. lot's to do in the hotel for kids and families. The beach is gorgeous. Nice breakfast spread. Staffs were always friendly to us. Value for money. Looking forward to bringing our extended family...

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Helpful?
Thank IPG M

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 656-2657 Mukim | Balok Beach, Beserah 26100, Malaysia
Region: Malaysia > Pahang > Kuantan District > Beserah
Price Range: RM275 - RM425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travellers.
9 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea facing rooms are scenic. To avoid noise from the pool, request higher floors”
 of 5 bubbles Sarjeet_Sohal, 26 Mar 2017 | Read review
“Some rooms are old (Bad quality of the bed...) BUT there are also plenty refurbished rooms (Many of them are in the lobby floor)”
 of 5 bubbles RONALDODIMATTEO, 25 Mar 2017 | Read review
“Hard Mattresses, No Hot Water”
 of 5 bubbles Chicago4Lyfe, 10 Mar 2017 | Read review
“low units noisy due to pub on the ground floor”
 of 5 bubbles , 22 Feb 2017 | Read review
“rooms of swimming pool n part of ocean view are great, pick second floor rooms.”
 of 5 bubbles abd124, 20 Feb 2017 | Read review
5 of 5