My wife & I have stayed in this hotel 10 times (for 7-10 days each visit) during "Covid"!. One might ask why we keep returning. From our first visit, when we were able to travel "interstate" (within Malaysia) we were amazed at how well the hotel managers and all staff were able to adopt appropriate "Covid-19 practices". The level and quality of service were absolutely "first rate"!! The staff have always been very helpful and pleasant regarding enjoying oneself while complying with CV-19 requirements. It is also very interesting to note that the hotel has been awarded Trip Advisor's (Highest ranking) "Travellers Choice" designation!! A "most memorable stay" is the "added bonus"!!
The overall experience was great. Hospitality and overall welcome was great. The reception and rooms were amazing! However, the breakfast at the restaurant was the exact same menu for the full length of my stay. It is unlike other 5 star hotels and there aren't many options to choose from and does not deserve the 5 start rating at all. The swimming pool was terrible. As the attached photos show, the blue water turns green until the bottom is not visible. There is a decorative yellow sea horse at the bottom of the swimming pool and it was not visible at all. The water had not been drained or cleaned.
I stayed there with my wife for eight days. Wonderful property to stay. Nice hospitality, spacious rooms/bath rooms, friendly housekeeping, helpful front office, nice breakfast buffet in a spacious restaurant, most importantly the wonderful location.
The stay itself was quite fine. The cleaning staff and staff is friendly and professional - also the breakfast offers a lot of different foods. But the hotel is coming into the years. Also if you take a bath your whole bathroom gets flooded because the water is not running properly. The wifi is not very stable - there are a lot of interruptions - not good for work! It’s a ok hotel but nothing special
For those people who want to live in town when in Langkawi this is a perfect option. it is near all duty free shops and city restaurants so you can easily walk to all of them. Also the rooms are quite big, so they feel nicely spacious. Breakfast was surprisingly good and was not really missing anything and staff was friendly. So in general a very positive stay.
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