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Stayed at Sandgate Hotel over Christmas and New Year, had an amazing holiday. Very friendly and helpful staff. The location is excellent, as Sandgate is a very pleasant village with good pubs and restaurants (recommend the Thai takeaway 200 metres away). The hotel is excellent...More
Firstly my grandson was totally humiliated, as I had to ask men to carry him up over 20 steps,disabled access was round back of hotel, access to that was up a very dark steep hill, not suitable to push a manual wheelchair,the hotel have two...More
Over 6 nights (two recent trips) we were in 5 different rooms - we turned down a sixth because it didn't solve any of the problems - trying to dodge various maintenance issues, lights which don't work, broken beds, terrible smell coming in through the...More
This is the second time we have stayed at the Sandgate Hotel. Our first visit we had to been moved due to a leak in the roof and the emergency lighting and the lighting at the top of the staircase was out which was dangerous,...More
Staying here for 3 nights. Room comfortable with sea views. Tea and coffee making facilities. Lots of Toiletries. Excellent breakfast this morning. Staff very helpful. Parking on road opposite hotel. All in all very good. Excellent value for money.
We had Room 2 - view fantastic, right over Channel. We had booked for 6 nights, left after one. Why? The room is 9 foot by 9 foot. It was dirty, little glass jars (maybe meant for candles?) dusty, dead insects in them... More
We had Room 2 - view fantastic, right over Channel. We had booked for 6 nights, left after one. Why? The room is 9 foot by 9 foot. It was dirty, little glass jars (maybe meant for candles?) dusty, dead insects in them etc.
Our main problems were:
1) the mattress, honestly you could feel every spring. Mind you I don't think they had any spring left, but when I tried to sleep I postitioned, there was a spring digging into me - I could trace round & round with my hand. If there had been room, we would have been better sleeping on the floor - no there is not enough room between bed & walls to sleep on the floor.
2) the old toilet cistern did not flush. (We were offered another room for one night, they said the plumber had already been to fix it??) My husband made it flush, by climbing on the toilet every time we need to flush it.
3) I mentioned dusty/dirty. When we first arrived, in the bathroom, the toilet roll had 2 sheets of paper left on the roll???!!! You do that at home, not in a 85 pound a night hotel. The spare roll, sits on the pipes behind the toilet!! The bed sheets are old, thin and tired.
4) We had decided at 4am in the morning we were leaving, but did want a shower at 7 am it was a quick one, the hose would attached to the wall section as something was broken.
I could go on - can't walk between bed & wardrobe - room for 1/2 leg.
14 inch TV screen on table with electric jug/kettle - and the double electric plug beside them - wonder what happens when someone spills water on the plug.
We had breakfast, paid - we were given a discount 70 pound, & left.
I was soooo sad, I was born up the road, and this was the first 6 week holiday from New Zealand where I could stay in Sandgate/
Shorncliffe/Folkestone for a few days, look at the view etc.
To the Management/Owner of the Sandgate Hotel - were you once on
Hotel Inspector on TV? Do you not realise that people will pay for that view. Those 4 rooms over the sea, could be 2 beautiful boutique modern rooms (and spotlessly clean) highly priced rooms. For the location the other rooms could also be modern, spotlessly clean rooms too.
PS Good wifi - It enabled me at 6 am to get on line and book another hotel.
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"If you would like a sea view I would recommend rooms at front of the hotel."