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Hillbark Hotel

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Hillbark Hotel
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247 Reviews from our TripAdvisor Community

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Showing 247: English reviews
Wirral
Reviewed 2 September 2016

We held our daughter's wedding reception here on August 13th. What a day! The sun shone throughout, making the venue look even more stunning in its beautiful grounds. Rebecca, the Wedding Coordinator, was amazing. She ensured everything ran smoothly on the run-up to the wedding, and throughout the day. The Front of House staff were brilliant. Nothing was too much...

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Helpful?
1Thank WirralGeoff
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear WirralGeoff, It was a pleasure to hold your daughters wedding reception here at Hillbark. Your great feedback regarding the food has been passed on to Terry and the rest of the chef team. We’re also delighted to hear that the team were attentive throughout the event. Thank you for sharing your experience with us, we hope to welcome you...

Reviewed 15 August 2016

This is a terrific venue. Perfect for weddings, big occasions, parties etc. Slightly surprised to be asked to keep the noise down in the bar one evening because the owners live upstairs. Do they want us to keep turnover going, or get a good night's sleep? The staff are very helpful but it all lacks a little bit of experience...

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3Thank Angus S
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Angus S, Thank you for sharing your experience with us. We want each guest to have the most enjoyable time when they come and stay at Hillbark. The only time we would ask guests to keep the noise to a minimum would be if our reception team get complaints from other residents in the building - it would be...

Manchester UK
Reviewed 13 August 2016

Hard to exaggerate just how amazing a wedding venue the Hillbark is. If you have 300 coming to your wedding this place isn't for you if however you have 40 or 50 for the day and 100 at night…it's perfect with a capital P. One of the big benefits is because its an intimate service based operation very often, like...

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Helpful?
1Thank Grumpy47
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Grumpy47, It was a pleasure to have hosted your wedding here at Hillbark! We’re thrilled to know that we were able to make your special day ‘perfect’. Your wonderful comments regarding the food and service have been passed onto our team! You must come back to celebrate your anniversary next year! Kind regards, Helen Lawless Public Relations Manager

Lancashire, United Kingdom
Reviewed 10 August 2016

This is the second time I have been for Afternoon Tea which was superb. excellent staff The pianist Graham certainly sets the scene in this grand hotel and makes the afternoon tea complete. Congratulations to all the staff for making my friends Anniversary wonderful and to Graham for his wonderful playing.

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Helpful?
4Thank hilaryholden7
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear hilaryholden7 We’re glad that you enjoyed your Afternoon Tea here at Hillbark for your friends anniversary. The team have been thrilled to hear your comments! You must come in the evening and see Graham in action in our Cellar restaurant, which is a fabulous environment made even better with Graham on the keys! Thank you for sharing your experience,...

Chester, United Kingdom
Reviewed 3 August 2016

Booked to stay the night as we were attending a family birthday meal. The food was amazing. our room was stunning and immaculate. Had a problem in the room with water leaking through the ceiling, this was dealt with rather quickly whilst we ate our breakfast. Breakfast also didn't disappoint, the lemon curd is to die for. would definitely stay...

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Helpful?
3Thank avod84
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear avod84, Thank you for taking the time to share your experience with us. Our Head Chef, Terry, has been delighted to hear your comments regarding the food. Our homemade lemon curd is a massive hit so we’re thrilled that you enjoyed it too. We hope to welcome you back again soon. Don't forget you can enjoy 20% off food...

London, England, United Kingdom
Reviewed 31 July 2016

A big family party for 80 people of all ages was our reason to come to the Hillbark Hotel and initial impressions are of a fascinating Jacobean/Elizabethan period property standing in spacious grounds - the ideal venue. The party was delightful. The sun shone and the gardens were ideal for adults to sit around, glasses in hand, having conversations while...

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Helpful?
4Thank Sue S
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Sue S, We’re glad to here that you enjoyed the party and that you could make the most of the gardens during the lovely weather. We are however disappointed to receive some of your feedback regarding the hotel itself. With it being a grade 2 listed building, we are constantly striving to restore and refurbish to the best quality...

Heswall, United Kingdom
Reviewed 31 July 2016 via mobile

Visited the riviera restaurant last night with a last minute booking. Okay so the surroundings are very beautiful there is a dress code (no trainers etc) greeted by front of house wearing converse. The menu is made up of small plates and large plates which are served as they are cooked rather than as courses. We were taken to our...

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1Thank Sircharliesmum2013
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Sircharliesmum2013, There is no dress code anymore, which is part and parcel of us changing the restaurant and ethos. The ethos behind the uniform is to reflect our concept of the Riviera Restaurant. Riviera is based on a traditional brasserie service which allows dishes to be brought to the table as and when it is freshly prepared. We received...

Liverpool, United Kingdom
Reviewed 24 July 2016

We held our daughters wedding reception here. Stunning location, staff attentive and plentiful throughout the whole day and evening. Food was superb. Perfect day for all who attended. Can't thank them enough. Only 1 negative, was the leaky bedrooms! This resulted in having to let two guests down at short notice with no offer of alternative suggestions or accommodation plus...

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Helpful?
Thank Caroline W
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Caroline W, Thank you for taking the time to share your experience with us, it was a pleasure to hold your daughters wedding reception here at Hillbark. Your feedback regarding the food has been passed on to the chef team, who have been thrilled to hear it! We’re also delighted to hear that the team were attentive throughout the...

Reviewed 8 July 2016 via mobile

Had my brothers party at this hotel had a lovely weekend. Staff friendly food was beautiful. Setting of this hotel is stunning and we were lucky enough to have a room over looking the garden and the dee estuary. If you are looking for a relaxing weekend with good food and a beautiful setting you can't go wrong with this...

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2Thank Birchma1
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear Birchma1, It was a pleasure to have you here at Hillbark for your brothers party, we’re thrilled to know that you had a lovely weekend. The team here have been delighted to hear your wonderful comments regarding our team, the food and the hotel itself! We hope to welcome you back again in the near future. Kind regards, Helen...

Preston, United Kingdom
Reviewed 2 July 2016

Visited recently for afternoon tea. It started well as we were met at the door, but quickly went downhill! We were shown to the lounge, but were then just left there for almost half an hour till we were finally taken through to the dining room. A carefully placed plate hid a tear in the tablecloth, and other areas of...

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Helpful?
3Thank CraftyCath
Contessa_Manager, Public Relations Manager at Hillbark Hotel, responded to this review

Dear CraftyCath, Thank you for taking the time to share your experience with us. We appreciate all feedback that is given. We’re disappointed that on this occasion, the standard was not as expected, however we can assure you that this was most certainly a one-off and will not be repeated should you choose to return. Your feedback has been passed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more   less 

Additional Information about Hillbark Hotel

Address: Rangers Office Hillbark Road | Frankby, Frankby CH48 1NP, England
Region: United Kingdom > England > Merseyside > Wirral > Frankby
Price Range: RM1,537 - RM1,559 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hillbark Hotel 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hillbark Hotel Frankby
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Questions & Answers

Here's what travellers have asked, with answers from Hillbark Hotel staff and other travellers.
2 questions
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leeds
5 months ago

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Questions? Get answers from Hillbark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms ar nice but the suites are the best, we like room 103, but all the suites are especially fab.”
 of 5 bubbles Grumpy47, 13 Aug 2016 | Read review
“Which ever room you choose, they are amazing”
 of 5 bubbles hilaryholden7, 9 Aug 2016 | Read review
“Avoid 108 - described as a suite, it isn't. Tired and gloomy - as tho a train goes through the room when neighbours shower!”
 of 5 bubbles SueS967, 31 Jul 2016 | Read review
“We had bridal suite and our guests were equally comfortable and lovely”
 of 5 bubbles Jancw65, 1 Jul 2016 | Read review
“Make sure the bathroom heating works.”
 of 5 bubbles a19432016, 22 Apr 2016 | Read review
5 of 5