Welcome to Onyado Suminoyu, your Yamanouchi-machi “home away from home.” Onyado Suminoyu aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as Shibuyu Shrine (0.1 mi) and Emmei Tabako Jizo (0.8 mi), guests of Onyado Suminoyu can easily experience some of Yamanouchi-machi's most well known attractions.
Free wifi is offered to guests, and rooms at Onyado Suminoyu offer air conditioning, a refrigerator, and a seating area.
During your stay, take advantage of some of the amenities offered, including baggage storage and a gift shop. Guests of Onyado Suminoyu are also welcome to enjoy an on-site restaurant. For travellers arriving by car, free parking is available.
While you’re here, be sure to check out some of the cafes, including Enza Cafe, Koishiya Cafe & Bar, and Chamise, all of which are a short distance from Onyado Suminoyu.
If you’re looking for things to do, you can check out Sekai Heiwa Kannon (0.7 mi) or Otozan Onsenji Temple (0.1 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Onyado Suminoyu puts the best of Yamanouchi-machi at your fingertips, making your stay both relaxing and enjoyable.
The Front as well as Meal Staff were very gracious, friendly and helpful. The shuttle picked us up from the train station as well as drove us to the Monkey park (we only asked for one way, as we wanted to walk back). Both the breakfast and dinner meals were fantastic and we enjoyed the onsen on the top floor. We also walked around and visited the public onsens which one can do as a ryokan guest. We enjoyed roaming around Shibu Onsen
We really enjoyed our two night stay here. They greeted us at the train station, took us back at the end of our stay, drove us to the monkey park during our stay, fed us two fantastic dinners and two equally fantastic breakfasts, all with a smile.
Had such a fun night here experiencing Japanese Ryokan culture - from the table with warmth underneath to the onshen, hot tub in the ryokan. Breakfast and dinner were a culinary delight. The staff were delightful and nothing was too much trouble.
I would give this hotel a rating of 11 out of 10 if I could. Nothing was too much trouble, including looking after our luggage the night before we were due to stay then driving us up to the Monkey park and also back to the bus stop after our stay among many other things. Dinner and breakfast great. And the Onsen experience in the town quite unique and well worth get dressed up for and trying the experience.
We spent one night here whilst visiting the Jigokudani Park. It was such excellent service that I wish I had extended it. We arrived early which was not a problem as they stored our bags and this allowed us to have a bit of a meander through the small but very picturesque town. They also drove us to the Snow Monkey Park entrance and picked us up after the hike which was greatly appreciated. The rooms were Japanese style tatami which was very cool. The futons were not comfortable for my hubby who is taller and more used to western style beds. We had the half board which includes the kaiseki dinner and breakfast. while it was a great showcase of local cuisine, I will warn that it is a LOT of food and you will be stuffed after. We also used the onsen at the top of the hotel and found it very pleasant and not as warm as the public onsens in the town ( those were super HOT). It was a lovely reprieve and the service was excellent. I highly recommend this ryokan…
We're an Australian couple in our late 20s visiting the area for the first time. Our trip began with skiing at Shigakogen and we wanted to end it with a relaxing onsen stay including a side trip to see the Snow Monkeys. We were happy with our choice; it was easy to find, within walking distance to the monkeys, and comfortable. Location: Approaching from Shigakogen, we took a local bus from Hasuike bus stop which took about 15-20 minutes and got off at Wagoubashi bus stop (between the Snow Monkey and Yudanaka station stops; the stop isn't shown on the bus timetables we received from our ski accommodation, however the local bus does indeed stop here and we let the driver know where we were headed before we boarded, just in case). We also had a local map of the Shibu Onsen area from our ski accommodation before we left, and easily navigated from our stop to Suminoyu. It took about 5 minutes and the roads were easily navigated with luggage in tow. Suminoyu also offers a free shuttle from Yudanaka station. The town is small and within walking distance to various restaurants, the famed 9 surrounding onsens and gift shops. We utilised the hotel's free shuttle to the Monkey Park (only offered one-way, which was generous enough) and to Yudanaka station when we checked out). Using Google maps, we navigated back to Suminoyu from the beginning of the Monkey Park trail without any issues, taking about 20 mins (note that from the beginning of the trail to the actual monkeys, takes about another 30mins). We did not end up trying any of the 9 public onsens (key provided by the front desk) during our stay, however we're content using just the one at Suminoyu. Accommodation: Rooms were laid out in the traditional ryokan style with a sitting area during the day converted to a sleeping area with futons at night. It was modern and felt private unlike some older traditional properties we've visited where the paper walls were very thin. Our room had a locked door, with a small entry, mini-fridge, a full bathroom including toilet, and the main room separated by a sliding door. Inside that room, the seating area was heated (heated blanket), there were yukatas (extra long offered to my partner upon arrival), room heating, toiletries, a safety deposit box and tea making facilities with a small welcome cake for each guest.The free WiFi in the room also worked well. It was a nicely set out room with good ambience. Facilities: The shared womens and mens bathrooms including onsens (inside and outside) we're located on level 6. I can only speak for the ladies'; it was neat and clean. The outside onsen was beautiful with snow falling at the time, however I found the water not as hot as the one inside and although I would have liked to stay out longer, it just got too cold for me. Breakfast and dinner was served on level 2; dinner was plentiful and beautifully set out, while breakfast was similarly attractive, we found the flavours too salty for our tastes. Service: Staff were friendly and polite. I can guess as to the "rude" lady others have mentioned in their posts, however I found her OK. She's not as warm as the others, however is still polite and helpful and perhaps, only viewed harshly because of the high standards Japanese service sets. We were greeted warmly on arrival by a gentleman who insisted upon carrying our luggage upstairs to our room (and also upon check-out) and had good restaurant recommendations for us. The dining staff were particularly attentive and we found all encounters with staff throughout our stay, polite. Bottom Line: We had a good stay here and would recommend it to others coming to the Shibu Onsen area; the rooms were comfortable, WiFi worked well, food was good and the free shuttles were useful.…
Our first night in Japan and what a welcome! Perfect dinner and night in the hotel. Extremely helpful staff: Since we were supposed to travel to Nozawaonsen with a bus and it was a holiday, and there were no busses, the ownet personally drove us (one hour drive). Thank you once again!
Great location. Spacious, well-heated and very clean room. Great dinner and breakfast provided with our stay. Top notch service. Overall, great onsen experience. Would come back again if I'm in the area.
We were treated fantastically by the staff at this ryokan, which is very well located with great views of the temple and cemetery right next, and the mountains all around. It is also possible to hike up to the Snow Monkey Park, although they do offer a one-way service to the parking for free (one way, we were politely asked to walk back down, and this was a lovely walk). I have just read another review from a person that stayed there at roughly the same time as we did, and had a very negative experience. Our experience could not contrast more with theirs. We sent several emails and got prompt answers to all of them. The only negative answer we received was a request to delay the first dinner by two hours, but when we actually got there and saw how complex and beautifully arranged dinner was, and all the little parts it entailed, we fully understood why they couldn't accommodate our request. All our other questions were answered positively and diligently. Case in point: As we were checking out I noticed I had lost a tiny piece of plastic in our room. I called on the cleaning staff to ask if they had seen it, who then called the front desk, who then called the manager. All of them came into the room and turned the place upside down trying to find my item. The manager himself went through the garbage bag from all rooms from the previous day to find it! I honestly cannot understand why the other reviewer had such a bad experience with (I presume) the same staff; ours could not have been better. The food was amazing, the rooms clean and with a beautiful view, the location perfect at the top of Suminoyu-onsen village, the attention was unbeatable and the onsen in the ryokan great (make sure to go to the rottemburo, i.e. the one outside; there was snow when we went and the moon was out... gorgeous! See the photo. By the way, for obvious reasons you're most certainly not supposed to take photos in an onsen! In my case, there was nobody around, so I felt that I could take the liberty). Also, the onsen at the ryokan was free, I went twice and was never asked to pay, which respectfully makes me wonder whether the other reviewer is reviewing the right property. My only very slightly negative comment is that smoking is allowed in all the rooms. However, this is very clearly specified in the description, so I knew what I was in for and so I won't remove any stars from my overall rating or cleanliness scores. I asked the staff to deodorize the room in advance, which they kindly did, but of course tobacco smoke is not easy to get rid of. The thing that makes me feel somewhat negatively about it is that the ryokan is large enough that they could easily afford to have an entire non-smoking floor or at least a couple of rooms, and I kindly encourage them to do so. All in all, we had a wonderful experience, would very happily go back, and will certainly recommend it to friends! As for the location, I understand there isn't much snow in December. We went in January and were lucky it had just snowed earlier that day. It was idyllic. If you really want to see the monkeys in the snow, February is probably your best bet. Shibu-onsen is a lovely little village and worth staying at.…
I had really high expectations when I booked this ryokan since it has a stellar review on Tripadvisor. Everyone had mentioned that the ryokan would go out of their way to make the client's experience truly awesome. Unfortunately, this is what I experienced. Before arrival at the ryokan, I had a lot of questions regarding the schedule during our stay in their ryokan. So, I emailed them twice or thrice before our arrival and they did not even bother replying back. A simple yes or no to my questions was all I needed. Our family was staying at the Yudanaka area for a total of three nights. For the first two nights, we booked with Hotel Tsubakino since they were cheaper than Onyado Suminoyu. We decided to just stay in Suminoyu for the last night for the Shibu Onsen Public Bath experience and also because it had really high reviews that we thought it might be worth the try. During our first day, we had free time so we decided to pass by Suminoyu just so we could finalize our itinerary for our last day in Yudanaka area. Upon arrival in the ryokan, we were greeted by a rude woman. She kept insisting that she was busy and that she will only entertain our questions once we have checked in the hotel. The more annoying thing was, everything we tried to request, we would immediately say no to. She didn't even bother trying or asking someone else in their ryokan. Our family really wanted to just cancel our booking in this ryokan after that experience, but we couldnt since it was prepaid already. Anyway, upon check in, another female attended to us. But again, we had a similar experience of them saying no to all our request without even bother trying. Fortunately, we were persistent and that they finally agreed to give us a roundtrip car service to the snow monkey park. But overall, it was not an enjoyable experience for us. It's very surprising to be treated rudely in Japan. For my many visit in Japan, I can truly say that this is my first time to have encountered poor service. Please consider staying in Hotel Tsubakino instead. The facilities are newer. Their onsen are nicer and much larger. They dont have additional charge (on top of the hotel) for the use of their onsen. They also have free snow boots rental. Their rooms are also bigger. Most importantly, their staff are all welcoming and accommodating.…