We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Double Black Hotel

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Double Black Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

84 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Double Black Hotel
See the most recent reviews
Showing 84: English reviews
Brisbane, Australia
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 February 2016

We stayed for 9 days, and we weren't disappointed ( by the hotel, only by the weather) Hotel is is a great position, close to everything without being right in the village. Rooms are simple, with really comfortable beds , but bathrooms are ridiculously small. Staff very helpful and friendly. Had dinner in restaurant on 2 occasions - very good.... More 

Helpful?
Thank Helen W
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Helen, Thanks for your review. The weather was bad wasn’t it? The worst season in 20 years! I’m sure it’ll be better next season :) Hope you’ll come and stay with us again. Have a great 2016! Kei Resident Manager. More 

Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2016

This is a fantastic lodge. For starters make sure you book well in advance as it books out very fast. We were not able to stay there for our whole trip as we planned our trip late. Rooms are compact but had room for two large suitcases. Beds are very comfortable compared with other Japanese hotels. The real star of... More 

Helpful?
Thank Sydneysider1978
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Bec, Thank you for such a lovely review! :) It was so nice to have you stay with us. The high-season books out by August usually. I hope you can stay with us for your whole trip next time, I’ll be waiting for you :) I’m so happy you liked the Izakaya I suggested. Have a great 2016, see... More 

Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 February 2016

Spent a long ski weekend at Double Black with my partner and friends over Chinese New Year and had a very good time. Hotel is small and cozy, and has a generally outgoing, friendly, English-speaking staff. The rooms are simple and adequate. The beds are comfortable but the pillows are hard as bricks (some of our group appreciated the pillows... More 

Helpful?
Thank 2SunSeekers2016
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi there, Thanks for such a comprehensive review! We’ll certainly take into consideration some of the things you’ve mentioned and I intend on making our hotel even better next season. Hope you’ll come back again in the future! Kei, Resident Manager More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2016

We stayed at the Double Black Hotel for 3 nights between Christmas and New Years Eve. From the first day Keiko (Resident Manager) and her staff were very welcoming and friendly. The rooms are small but cozy which is perfect for on-mountain accommodation when you're spending your entire day up on the slopes anyway. If you're not accustomed to living... More 

Helpful?
1 Thank Adrian Z
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Adrian, Thank you for such a lovely review! I’m glad I could help you have a nice stay. Hope to see you again in up coming to BIG snow season! Kei, Resident Manager More 

Newcastle upon Tyne, United Kingdom
1 review
Reviewed 2 February 2016

we stayed in double black for 10 nights and found the rooms to be comfortable and clean with daily turnover and fresh towels. we had 3 to a room which was a little cramped for space with ski bags etc but we managed. ensuite bathroom was good and hot water was never in short supply for the showers which were... More 

Helpful?
Thank leeskifan
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Lee, Thank you for such a comprehensive review! I’m glad you had a good stay despite the bad weather we had while you were staying. Your taxi looked very full with all of your luggage when you left. I hope you had a good trip to the airport. See you again in the future! Kei Resident Manager More 

Brisbane, Australia
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 31 January 2016 via mobile

Stayed here for a week skiing. The staff couldn't be more helpful from collecting us from the bus stop on arrival to shuttling us to restaurants in the evening. The rooms are very comfortable with a lovely view. It is also a great location, close to Happo One but also close to the shuttle bus stop for Iimori and Hakuba... More 

Helpful?
1 Thank 63Sue63
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Sue, It was great to have you stay! I hope you enjoyed your lessons with Hakuba Snowsports. You were a beginner so I know how painful it must have been but I’m sure next time won’t be so bad! I loved your hair so am considering changing mine to red like you :) Looking forward to seeing you again!... More 

London, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2016

Extremely friendly and great service with beautiful food, wine and dessert. So good that we returned a few days later. The service was impeccable, we felt very welcome and had a relaxing evening. Would not hesitate in returning in the future.

Helpful?
Thank Len124
Birdee2013, Front Office Manager at Double Black Hotel, responded to this review

Thank you , Len. It's always pleasing to receive such positive feedback. I shall pass your comments to our Chef Kylie and her team and to the staff at Double Black. We look forward to seeing you again! Regards Keiko More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2016 via mobile

This is my 3rd season at Double Black and what remains consistent is the great great staff who cannot do enough for you. From making reservations, drop off and pick ups whenever we needed (thanks Sam!) even going out the way to find a tiny screwdriver to fix my glasses nothing was too much. Food as always was delicious..new chef... More 

Helpful?
2 Thank jng1256
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Joyce, It was a pleasure to have you stay. Hope your glasses are still OK? This season was the worst snow in about 20 years which was a shame. You told me you have other plans for next season, but hope to see you again sometime in the future. Take care and see you then! Kei Resident Manager More 

Dublin
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 January 2016 via mobile

We stayed at the Doubleblack for 5 days including New Years. From the outset, the staff were incredibly helpful with shuttle runs, pick ups and reservations. They were also great in giving advice about the slopes which was fantastic for a beginner like myself. Apres ski was good with a great bar and bar staff, we ended up staying here... More 

Helpful?
1 Thank J2008Dublin
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Jacqueline, Thank you so much for staying with us, it was great to have you stay. I’m glad you liked our hotel and hope it was a nice way to end your honeymoon! Please come and stay again in the future. Hopefully we’ll have more snow for you than this season! :) Resident Manager Kei More 

Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 January 2016

Pasta wasn't very good but steak was, this is all subjective. It's not a bad place, just very average for the price. It took 45 minutes after ordering to get our meal and the portions were quite small. Decor was average also.

Helpful?
2 Thank Alex N
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Alex, Thank you for your review. I’m sorry to hear that you didn’t enjoy the pasta. Glad you liked the steak. (It’s my favourite too!). I’m surprised to hear you thought the meal portions were small though - they’re pretty good compared to other restaurants nearby; our steak was 220g with mashed potatoes and 100g of pasta plus the... More 

55 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (25)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (3)
Viewed
Dining (3)
Viewed
View from Room (3)
Viewed
Bathroom (1)
Viewed
3:56
Videos (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (1)
Viewed
Other (29)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hakuba-mura hotels
Hakuba happou Onsen
Phoenix Hotel
Phoenix Hotel
#7 of 99 in Hakuba-mura
82 reviews
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#13 of 99 in Hakuba-mura
93 reviews
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#4 of 99 in Hakuba-mura
200 reviews
Show Prices
Show Prices
Show Prices
Hotel Mont Blanc Hakuba
#20 of 99 in Hakuba-mura
108 reviews
Hakuba happou Onsen
Hakuba Springs Hotel
Hakuba Springs Hotel
#12 of 99 in Hakuba-mura
126 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more   less 

Additional Information about Double Black Hotel

Address: 4977-1 Wadano Hokujo | Kitaazumi-gun, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Price Range: RM799 - RM1,284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Double Black Hotel 3*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Travelocity, Priceline and Odigeo so you can book your Double Black Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Spa Hotel in Hakuba-mura
#15 Family Hotel in Hakuba-mura
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Double Black Hotel staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Double Black Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floors to 1st floor away from the stairs are recommended.”
 of 5 bubbles JOSH_LP, 13 Sep 2016 | Read review
“They are all good rooms”
 of 5 bubbles Fred-and-Ginger69, 18 Apr 2016 | Read review
“Go for the delux room. For a few extra bucks you get a much larger room with your own bath”
 of 5 bubbles gaz352016, 16 Mar 2016 | Read review
“bottom floor, midway down the corridor as too close to the onsen can be a little noisy with people coming and going.”
 of 5 bubbles alishaun, 29 Feb 2016 | Read review
“Top floor is best.”
 of 5 bubbles Sydneysider1978, 24 Feb 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay