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29/10/2017 30/10/2017
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    Phoenix Hotel

    4690-2 Hokujo, Hakuba-Mura | Wadano No Mori, Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
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    29/10/2017 30/10/2017
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    Traveller (33)
    Room & Suite (11)
    Dining (3)
    • Excellent82%
    • Very good14%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Hot Tub
    Non-Smoking Rooms
    Airport Transportation
    Laundry Service
    Self-Serve Laundry
    Shuttle Bus Service
    4.5 Star Hotel
    All hotel details
    29 Oct30 Oct
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (104)
    Traveller rating
    Traveller type
    Time of year

    1 - 5 of 100 reviews

    Reviewed 24 April 2017

    Phoenix hotel is a lovely boutique hotel within walking distance to the ski slopes in Hakuba. The staff are really friendly & helpful. the onsite Italian restaurant is pricey but well worth it - our meal was delicious. Breakfasts were great. The rooms were comfortable...More

    Thank Alex B
    Response from sally w, General Manager at Phoenix HotelResponded 26 April 2017

    Thank you for taking the time to let us know that you had fun during your stay with us at the Phoenix Hotel. We truly value guest feedback! We are delighted to know you enjoyed the fabulous Mimi's restaurant, Chef Kazu's magnificent breakfasts and the...More

    Reviewed 24 March 2017

    Great stay at the hotel. All the staff were super friendly and helpful. Always ready with recommendations regarding where to go and what to eat. Hotel is also located near Rhythm ski rentals. Free shuttle to ski slopes makes it a lot easier to get...More

    Thank Daniel F
    Response from sally w, General Manager at Phoenix HotelResponded 26 March 2017

    Dear Daniel, We are so glad you found our staff to be helpful and accommodating - our staff are locals who are passionate about Hakuba and enjoy sharing their knowledge. Great staff make for a great experience! The hotel is indeed very well located with...More

    Reviewed 20 March 2017

    Sally and her team could not have been more welcoming, helpful and genuinely pleased to have us stay at Phoenix. They went above and beyond at every step, including skiing with me on their day off (I had the last few days on my own),...More

    Thank Fiona M
    Response from sally w, General Manager at Phoenix HotelResponded 22 March 2017

    It was an absolute delight to have you stay with us as a guest at the Phoenix Hotel Fiona. We are so glad you enjoyed your holiday and were able to explore the area and discover some of the delights that make Hakuba such a...More

    Reviewed 16 March 2017 via mobile

    From the moment we arrived it was an amazing experience! Pete and Sally greeted us off the shuttle bus at 2am and showed us into our private chalet, which was a complimentary upgrade from the room we booked in Phoenix hotel. Every morning we were...More

    Thank Marcus A
    Response from sally w, General Manager at Phoenix HotelResponded 18 March 2017

    Thank you for your kind words and we are thrilled that you enjoyed your holiday with us! Its important to us to ensure that guests feel welcome from the moment they arrive and that we can facilitate their experience. Im so glad you enjoyed your...More

    Reviewed 14 March 2017

    We stayed here during the "shoulder season" which saw us skiing on 60cm of powder! At our initial check in we received a great welcome and a thorough briefing package on all the options available for shuttle busses and other services. Even with this package...More

    Thank Gabby T
    Response from sally w, General Manager at Phoenix HotelResponded 18 March 2017

    We are delighted that you found our service, the hotel and the Chalets so well suited for your requirements and that you enjoyed your holiday. Our team come from various backgrounds which makes us very sensitive to the wide range of guest's experiences and requirements...More

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    Hakuba Onsen Ryokan Shiroumaso
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    Hakuba Hifumi
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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Hotel Amenities
    • Shuttle Bus Service
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Free Parking
    • Airport Transportation
    • Concierge
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    • Price range
    • US$179 - US$763 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Hakuba-mura
    • #5 Luxury Hotel in Hakuba-mura
    • #11 Romantic Hotel in Hakuba-mura
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Orbitz, Priceline and Rakuten so you can book your Phoenix Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Japan >
    • Chubu >
    • Nagano Prefecture >
    • Kitaazumi-gun >
    • Hakuba-mura >
    • Hakuba happou Onsen
    Add Photo Photos
    Traveller (33)
    Room & Suite (11)
    Dining (3)
    Hotel & Grounds (29)
    Hakuba Mominoki Hotel
    206 reviews
    .37 km away
    Hakuba Tokyu Hotel
    232 reviews
    .13 km away
    Hakuba Hifumi
    94 reviews
    .44 km away
    Hakuba Onsen Ryokan Shiroumaso
    139 reviews
    .49 km away
    Nearby Restaurants
    Mimi's Restaurant and Bar
    99 reviews
    .04 km away
    86 reviews
    .21 km away
    84 reviews
    .52 km away
    49 reviews
    .46 km away
    Nearby Attractions
    Hakuba Happoone Ski Resort
    616 reviews
    .50 km away
    Hakuba Jump Arena
    197 reviews
    1.31 km away
    233 reviews
    1.50 km away
    Kurashita no Yu
    58 reviews
    .84 km away
    Ask a question
    Questions & Answers
    2 December 2015|
    Response from sally w | Property representative |
    Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
    Room Tips
    "You can't go wrong with a chalet. Maximum enjoyment & privacy."
    Read review
    "Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
    Read review
    "If you want a traditional bed, then don't select a Japanese style room."
    Read review
    "Highly recommend where we stayed: three bedroom chalet called Asama."
    Read review
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