We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (62)
Room & Suite (11)
Dining (3)
You may also like
See all
Nearby Hotels
Overview
  • Excellent81%
  • Very good15%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (126)
Filter reviews
122 results
Traveller rating
99
18
3
0
2
Traveller type
Time of year
LanguageEnglish
99
18
3
0
2
Show reviews that mention
All reviewsbedroom chaletmist saunafine dining restaurantcheck in processwonderful teamsteam roomjapanese western roomrecently spent a weekcontinental buffetaching muscleswonderful hotelenjoyed our stayshuttle busshuttle servicetravel arrangementsexceptional staffsnow covered trees
FilterEnglish
Updating list...
1 - 5 of 122 reviews
Reviewed 5 April 2018

Will keep it short......... Spent a few days here mid march for some spring boarding. Met some great people as well as being taken care of by the AMAZING staff. Everything was within walking distance. Shuttle buses are also very close. Room was a bit...More

Thank noelfrommelbourne
Reviewed 1 April 2018

we stayed here with our 3 young daughters... the managers are so lovely, they arrange our dinner time (after skiing with 3 kids, I have no energy to think of dinner!) and Sally with open arms open all the kindness to help us with this,...More

Thank La Maison A C
Reviewed 6 March 2018

We spent a week at Phoenix Cocoon (self-contained 3 bedroom chalet) and the place was absolutely exceptional; a beautiful 2-storey timber frame house completed kitted out with everything you could possibly need; big spacious drying room as you walk in, big bedrooms and bathrooms heated...More

1  Thank c0c0b2018
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 16 March 2018

Dear Coco, We are delighted you enjoyed the comforts and amenities of the gorgeous Phoenix Cocoon! We are very happy that you found it to be not only comfortable but very suitable for the needs of a group of friends on a fabulous snow holiday....More

Reviewed 2 March 2018

This was our first visit to Hakuba and after a hectic few weeks prior to leaving for Japan, we hadn't managed to do any research for things to do and place to eat. I'm so glad we didn't. The recommendations and service we received from...More

Thank Kate M
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 March 2018

Dear Kate, We are so glad we were able to make your trip to Hakuba so unforgettable. We do try to facilitate our guests enjoyment of not only the snow, but the local cuisine and culture. Thank you for your feedback regarding the rooms -...More

Reviewed 18 February 2018 via mobile

Just enjoyed a week here and the staff very friendly and helpful. Rooms neat and tidy and laid out in true Japanese design. Food at the hotel exceptional. Provides transport to and from the local ski lifts at Happo One. Picked us up from the...More

Thank Richard B
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 24 February 2018

Thank you Richard for your review and we are so glad you enjoyed your stay with us. The team work hard to ensure that guests have what they need during their time with us - whether it is pick up on arrival, offering shuttles to...More

View more reviews
Most Booked Properties in Hakuba-mura
See allSee all
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Shuttle Bus Service
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Airport Transportation
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Hot Tub
Details
Price range
US$197 - US$842 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hakuba-mura
#11 Romantic Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$197 - US$842 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hakuba-mura
#11 Romantic Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Add Photo Photos
Traveller (62)
Room & Suite (11)
Dining (3)
Questions & Answers
Ask a question
Piers B
4 October 2017|
Answer
Response from Sally W | Property representative |
Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
-1
Votes
J_a_z_z_y1891
2 December 2015|
Answer
Response from Sally W | Property representative |
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
1
Vote
Room Tips
"You can't go wrong with a chalet. Maximum enjoyment & privacy."
Read review
"Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
Read review
"If you want a traditional bed, then don't select a Japanese style room."
Read review
"Highly recommend where we stayed: three bedroom chalet called Asama."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing