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Will keep it short.........
Spent a few days here mid march for some spring boarding.
Met some great people as well as being taken care of by the AMAZING staff.
Everything was within walking distance. Shuttle buses are also very close.
Room was a bit...More
we stayed here with our 3 young daughters... the managers are so lovely, they arrange our dinner time (after skiing with 3 kids, I have no energy to think of dinner!) and Sally with open arms open all the kindness to help us with this,...More
We spent a week at Phoenix Cocoon (self-contained 3 bedroom chalet) and the place was absolutely exceptional; a beautiful 2-storey timber frame house completed kitted out with everything you could possibly need; big spacious drying room as you walk in, big bedrooms and bathrooms heated...More
1 Thank c0c0b2018
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 16 March 2018
We are delighted you enjoyed the comforts and amenities of the gorgeous Phoenix Cocoon! We are very happy that you found it to be not only comfortable but very suitable for the needs of a group of friends on a fabulous snow holiday....More
This was our first visit to Hakuba and after a hectic few weeks prior to leaving for Japan, we hadn't managed to do any research for things to do and place to eat. I'm so glad we didn't. The recommendations and service we received from...More
Thank Kate M
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 March 2018
We are so glad we were able to make your trip to Hakuba so unforgettable. We do try to facilitate our guests enjoyment of not only the snow, but the local cuisine and culture.
Thank you for your feedback regarding the rooms -...More
Just enjoyed a week here and the staff very friendly and helpful. Rooms neat and tidy and laid out in true Japanese design.
Food at the hotel exceptional.
Provides transport to and from the local ski lifts at Happo One.
Picked us up from the...More
Thank Richard B
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 24 February 2018
Thank you Richard for your review and we are so glad you enjoyed your stay with us.
The team work hard to ensure that guests have what they need during their time with us - whether it is pick up on arrival, offering shuttles to...More
Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
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"You can't go wrong with a chalet. Maximum enjoyment & privacy."