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Sheraton Okinawa Sunmarina Resort

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Sheraton Okinawa Sunmarina Resort
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523 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 17 November 2016

It is very annoying to discover only after you checked in that the hotel is in partial reconstruction such that some amenities are not available. No gym, no swimming pool, really no bar. So on the whole not worth the price at the moment. Maybe in time it will be better.

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Helpful?
Thank Procaccia
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Procaccia”, Thank you for staying with us and we are sorry to learn that you were not aware of the current expansion works. The indoor pool, gym, communal bath and bar are facilities that we have never had, so we are very excited and cannot wait for them to open! We apologize for the inconvenience this time, and hope...

Finland
Reviewed 10 November 2016

The rooms are big and nicely decorated. Very comfortable beds! We we two adults and two children and we had four beds in our room, which was very nice. Great balconies overlooking the beach. And the beach is so stunning with chrystal clear water and soft sand. Good buffet breakfast. Would definitely recommend this hotel!

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Helpful?
Thank Matkailija1976
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this review

Dear “Matkailija1976”, Thank you for choosing Okinawa and our resort for your holiday. We are happy to know that your stay with us was comfortable and look forward to your return visit, especially once all of our new facilities and activities are up and running next year! Thank you and best regards, Jean-Raphael Felus General Manager

Bangkok, Thailand
Reviewed 13 October 2016

It was very great experience staying in such an awesome resort as Sheraton Okinawa sunmarina. Very good location at nice beach , it's like private beach , has many water activities there. Nice and clear water , blue-turquoise color, that's epic scene to me. Room is convenient but i don't like rough carpet . Breakfast is delightful . There's a...

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Helpful?
Thank Bo U
Management response:

Dear “Bo U”, Thank you for the many compliments as the Sunmarina Beach and water sports are indeed, our two main features that make our resort beautiful. We will continue to try our best in maintaining the atmosphere and services up to standard so that we will hopefully be reviewed with 5 stars again on your next visit! Thank you...

Reviewed 18 September 2016 via mobile

The location of this hotel is great! A family mart (convenience store) a short walk, great beach, burger store across the street and wonderful location on the island as its in the middle. The staff is great, rooms exceptionally clean. Breakfast buffet is descent, especially like the secluded children's area which places the pressure off families and small children integrating...

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Helpful?
2Thank HY216
Management response:

Dear “HY216”, Thank you for staying with us and for sharing your holiday experience. We appreciate your many kind words that encourage our team members to always try their best in serving our guests with friendliness and professionalism. We are sorry to hear that your child was sick throughout your stay, and hope he/she has recovered well. The long awaited...

Hong Kong
Reviewed 17 September 2016 via mobile

I have stayed here with my husband for 4 nights. Pros: Location ~ It's located in the middle of the island. Drive to the Nago/ Naha around 1 hr. Family mart is nearby. Walk around 5 mins. Breakfast ~ Variety foods and drinks. Beach ~ Free chair and umberlla for hotel guest. Just show your room key / quote your...

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Helpful?
1Thank EstherW
Management response:

Dear “EstherW”, Thank you for spending your holiday with us at Sheraton Okinawa Sunmarina Resort. We hope that your time with us at the resort and on the island was pleasant and memorable. Please come and stay with us again when we will be offering even more activities that can also be enjoyed during the winter months. We look forward...

Seoul, Seoul, South Korea
Reviewed 16 September 2016 via mobile

All the hotel staff (from front office, restaurants, to outside the beach) were friendly and took pride of their jobs. They were knowledgeable and extremely helpful, which made them very professional in the hospitality field. The hotel had an ongoing construction, but it did not bother us at all as our room was facing it. We could barely hear noises....

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Helpful?
1Thank Joy L
Management response:

Dear “Joy L”, Thank you for giving us a full score review! We are happy to know that your stay was enjoyable. Thank you also for the many kind compliments which really help make our team confident and keeps them motivated to achieve our goal of becoming the best resort on the island. We apologize for the inconvenience caused by...

Hong Kong, China
Reviewed 3 September 2016

We spent 6 days at the Sheraton Sunmarina and we enjoyed our stay thoroughly. The staff is very friendly and helpful and the property has a gorgeous location. The rooms are quite spacious as well. There is a water park next to the beach for the kids and an indoor painting workshop as well which is good for kids. The...

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Helpful?
2Thank Saikat36
Management response:

Dear “Saikat36”, Thank you for staying with us and for taking the time to share your holiday experience. We are happy to know that your children had fun expressing themselves at one of our newest activities, the “Wall of Expression”. There will be lots more activities to offer once the new facilities are complete, and look forward to your return...

Hong Kong
Reviewed 11 August 2016

The outlook of the hotel is awsome, we had booked a room occupied for four persons, but it is totally below what I expected. The room is a bit smelly, It is a twin room size but just open the sofa bed for the extra bed. U can imagine how small the room it is. If I know they just...

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Helpful?
2Thank DSYU
Management response:

Dear “DSYU”, Thank you for spending your family vacation with us at Sheraton Okinawa Sunmarina Resort. We are sorry that the room seemed to be small for you, but please know that the majority of our rooms are 36 square meters in area and can accommodate up to 4 persons, with 2 main beds, 1 extra bed and 1 sofa...

Hong Kong, China
Reviewed 3 August 2016 via mobile

It was not as good as our expectations. The beds were small and many leaves at the beach that day while we were swimming... There were no noise like others travellers commented at our stay... The breakfast were good, and the concierge offered kids to feed the fish with their fish food, this made the kids very exciting...

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Helpful?
1Thank kylie23705
Management response:

Dear “kylie23705”, Thank you for staying with us and we are sorry to learn that our standards were not up to your expectations. The lobby saltwater pond is one of our unique features and is very popular amongst our guests of all ages. All of our new facilities are expected to open by the end of this year so we...

Odense, Denmark
Reviewed 31 July 2016

This is far from Sheraton standards. The hotel is like a charter tourist hotel with a feeling of cheep all inclusive buffet. The general design is outdated and the furnitures is not worth a dollar. They are doing a sound and light show in the lobby in the evenings. Loud and a bad try for an improvement . The only...

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Helpful?
Thank ottowagner32
Management response:

Dear “ottowagner32”, Thank you for choosing to spend your summer holiday with us at Sheraton Okinawa Sunmarina Resort. We are sorry to learn that your expectations were not met with our facilities and services. Since our re-branding in June, we acknowledge that we still have a lot to learn, and are working on enriching the quality of our services, especially...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Okinawa Sunmarina Hotel is a luxury resort located beachfront at Onna-son, approximately an hour's drive from Naha Airport on Route 58. All rooms have a magnificent ocean view, and the hotel provides a choiceful range of marine and beach activities. ... more   less 

Additional Information about Sheraton Okinawa Sunmarina Resort

Address: 66-1 Fuchaku, Kunigami-gun, Onna-son 904-0494, Okinawa Prefecture (Formerly Sunmarina Hotel)
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Kunigami-gun > Onna-son
Price Range: RM566 - RM2,362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Okinawa Sunmarina Resort 4*
Number of rooms: 246
Reservation Options:
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Also Known As:
Hotel Sun Marina
Sheraton Okinawa Sunmarina Resort Okinawa Prefecture, Japan - Onna-Son
Hotel Style:
#6 Romantic Hotel in Onna-son
#7 Spa Hotel in Onna-son
#8 On the Beach Hotel in Onna-son
#8 Luxury Hotel in Onna-son
#10 Family Hotel in Onna-son
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Okinawa Sunmarina Resort staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Okinawa Sunmarina Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice sea view with balcony at the top floor!”
 of 5 bubbles qchoy, 13 Feb 2017 | Read review
“high floor wins. Rooms nearer the beach provide better sea view.”
 of 5 bubbles Larryscyu, 5 Dec 2016 | Read review
“All rooms have a sea view but the higher the better the view.”
 of 5 bubbles OlddogHK, 27 Nov 2016 | Read review
“High floor is better for the view. hotel aligh to west-east, if you want to see nice sunset from room should ask for west side.”
 of 5 bubbles bou156, 12 Oct 2016 | Read review
“maisonette rooms are recommended.”
 of 5 bubbles Saikat36, 3 Sep 2016 | Read review
5 of 5