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Satonoyu Waraku

6351-1 Manganji | Kurokawa Onsen, Minamioguni-machi, Aso-gun 869-2402, Kumamoto Prefecture
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24/12/2017 25/12/2017
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US$643
US$380
SAVE US$263
US$643
US$380
Traveller (60)
Dining (36)
Room & Suite (13)
Overview
  • Excellent43%
  • Very good33%
  • Average6%
  • Poor3%
  • Terrible15%
11 Jan 2017
“Tranquillity paired with excellent food”
24 Dec 2016
“SCAM. Worst experience ever..all the negative reviews are true. Don't come! Please read carefully.”
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Room Service
Suites
Bar/Lounge
Multilingual Staff
Spa
All hotel details
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room

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Standard Room

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Write a ReviewReviews (33)
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1 - 5 of 5 reviews

Reviewed 11 January 2017

We chose this place to start our new year’s vacation, a choice we do not regret. We barely stopped our car, when multiple staff members were greeting us and handing out umbrellas because of the rain. Our luggage was brought to our room while we...More

Thank aferret
Response from endou, マネージャー at Satonoyu WarakuResponded 13 January 2017
Google Translation

先日は、新年の御旅行を 里の湯和らくにてお過ごし頂き心より感謝申し上げます。 御食事は、事前に御客様よりメール等にて相...More

Reviewed 24 December 2016 via mobile

All the negative reviews are true. The only reason I booked was the photos of the modernized room and one earlier review saying service standards have improved and apologies from Jack Tang saying staff have been replaced. The latest as I understood is that Jack...More

Thank Hotabouthotspring
Response from endou, マネージャー at Satonoyu WarakuResponded 13 January 2017
Google Translation

昨年12月 里の湯和らくに御宿泊頂きまして誠に有難うございます。 色々とご不快な思いをさせてしまい心よりお詫び申し上げま...More

Reviewed 2 April 2016

Clearly the service level has changed since 2012 ! My husband and I together with my brother in-law stayed here for 2 nights. We booked western styled rooms. The rooms were both large and beautiful with lovely exposed ceiling beams. The room had a separate...More

Thank AP_JLondon
Response from SATONOYU-WARAKU, マネージャー at Satonoyu WarakuResponded 14 January 2017
Google Translation

ご返信が遅れ失礼致します。 昨年は、里の湯和らくにご宿泊頂きまして 誠に有難うございます。 お食事の件に関しましても事前...More

Reviewed 18 January 2012

When sinking nearly JPY200,000 into a mere two night stay, you typically would expect the service at this ryokan to be immaculate, as the service at most estalishments in Japan tends to be, regardless of expense. As such, I was shocked to encounter hotel staff...More

10  Thank Taro_Tomodachi
Response from endou, front desk at Satonoyu WarakuResponded 2 March 2016

Dear sir/miss We sincere apology to you for this terrible experience. We heard your voice and feel very sorry about our service. We already up our staffs level and all of our staffs were changed. Please forgive us let you had so bad memory. If...More

Reviewed 19 July 2011

We finally got some time off from work and booked this ryokan. We were very excited for our trip to Kurokawa but unfortunately, the ryokan made a mistake and booked us for only for one night and not two nights as discussed. On our first...More

10  Thank Lauren_Japan
Response from endou, Front desk at Satonoyu WarakuResponded 2 March 2016

Dear sir/miss We sincere apology to you for this terrible experience. We heard your voice and feel very sorry about our service. We already up our staffs level and all of our staffs were changed. Please forgive us let you had so bad memory. If...More

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About
Amenities
  • Top amenities
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Hotel Amenities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
  • Breakfast Available
  • Room amenities
  • Air Conditioning
  • Refrigerator in room
  • Things to do
  • Bar/Lounge
  • Spa
Details
  • Price range
  • US$372 - US$748 (Based on Average Rates for a Standard Room)
  • Room types
  • Suites ,
  • Non-Smoking Rooms
  • Number of rooms
  • 11
  • Reservation Options
  • TripAdvisor is proud to partner with Booking.com and Rakuten so you can book your Satonoyu Waraku reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
  • Location
  • Japan >
  • Kyushu-Okinawa >
  • Kumamoto Prefecture >
  • Aso-gun >
  • Minamioguni-machi >
  • Kurokawa Onsen
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Traveller (60)
Dining (36)
Room & Suite (13)
Hotel & Grounds (54)
Bathroom (29)
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Room Tips
"Both western styled bedroom were great ."
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