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Citadines Toison d'Or Hotel

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335 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Kinshasa
Reviewed 12 January 2017

I had heard good things about this hotel and had high expectations. But I was disappointed with the service (internet didn't work during the stay, reception clerk not helpful at all) and the furniture, which was very basic. For the same price (if I include breakfast and housekeeping) I could have stayed at a higher rated hotel in Brussels.

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Thank Z9651CKolivierd
Soest, The Netherlands
Reviewed 8 January 2017

The hotel is offering studio's with a kitchenette. Comfortable, spacious, all you need. In the morning a modest breakfast is served. I attended a training which is given on the 9th floor. With a special code you enter in the elevator to go to the 9th, a bit Harry Potter-ish. The garage is a bit cramped, narrow. But there is...

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Thank PoggiBonsi2012
Ambreen S, Directeur général at Citadines Toison d'Or Hotel, responded to this review

Thank you very much for sharing your feedback and your kind words about our Serviced Residence . I hope to welcome you again in the nearest future. Kind regards.

Metz, France
Reviewed 3 January 2017

Great more than expected, wonderful experience in this amazing place. Location is great and close of all commodities and from place to have fun for few days: ill recommend it to my friends and family for next holidays

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Thank jimmya2017
Ambreen S, Directeur général at Citadines Toison d'Or Hotel, responded to this review

Thank you very much for your comments. I hope to have the pleasure to welcome you back in the nearest future

Valencia, Spain
Reviewed 31 December 2016 via mobile

Good location, well comunicated by bus, metro and tram. Free nespresso coffee and lipton tea. The apartment was perfect, clean and everything looked new enough. The kitchen was full equiped and had everything needed to prepare easy meals. I will come back for sure

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Thank Tera1986
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Thank you so much for your kind compliments. I'm glad to know that you enjoyed your stay with us. I hope to have the pleasure to welcome you again in the nearest future. Kind regards

Paris
Reviewed 27 December 2016

The apartment was not fully furnished with lack of pillows and a broken canapé. Nothing to clean and dry in the kitchen. How to clean when eating in ? No house keeping for a 3 nights stay No soap in the bathroom else than in the shower The internet never worked despite several calls to the reception Well not sure...

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Thank 2112pascalr
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

We regret to read that the apartment where you stayed was not up to your expectations. I have noted your observations for improvements, please be assured that I will coordinate the plans for these enhancements with the respective team members. Please note that our service includes a weekly cleaning for any stays over 6 nights, if require you can ask...

Reviewed 26 December 2016

I stayed at this place for my business travel for two days and liked the hospitality of the hotel. Very easy approach to the city and to restaurants which is the most important when you arrive at the night. I would like to stay here for my next visit.

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Thank Shree Ram D
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Shree Ram D, We thank you very much for choosing Citadines Toison d'Or for your stay and appreciate your feedback. We really look forward to your next visit. Kind regards.

Tokyo, Japan
Reviewed 30 November 2016

large room, very close from the Metro station & a supermarket. Free Wi-Fi at my room, bathroom also clean and large enough, It was a comfortable stay in Brussels. However, this area is bit out of the city center. (about 20min Metro ride.)

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Thank la_baleine32
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Mrs La Baleine, We thank you for choosing Citadines Toison d'Or as your accommodation during your holiday in Brussels. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Kind regards.

Madrid, Spain
Reviewed 23 November 2016

the staff is not frendly..we arrived with 2 babys and the hotel didn´t want put two baby crib...and they told us they must pay 120€ to get other room. The weather was raining, and for the security of my babys the must pay 120€ more. Very bad experience.

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Thank Toni812
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Toni812, Thank you very much for staying with us and sharing your feedback. We apologise for this misunderstanding. As you booked a studio which is designed for two persons and a baby, not two, they could not give you access to the room. Indeed, it is too small for a family of four (25m²). Our front desk team really...

Marcon, Italy
Reviewed 16 November 2016

Available staff, clean room, bed confortable, forniture confortable, good internet connection. Excellent parking with direct access. Good location for the centre and around the hotel there are many restaurant. Excellent value for money.

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Thank 222denisea
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Mrs Denisea, Thank you very much for your kind words regarding your stay with us. We are extremely pleased to see that we have met your expectations and we hope that you will come back soon to Citadines. Yours sincerely.

Reviewed 4 November 2016

Good rooms in general, but very bad internet connection (you will receive emails, whatsap messages etc after 5 min), cold rooms in winter and even no warm water in the bathroom at different times. You are not even informed about that and reception will not even answer the phones. Even if you stay for a week there will not be...

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Thank LejlaR1
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Irena R, We regret to know that you were not satisfied with your recent stay with us and apologise for not meeting your expectations. We are deeply sorry for the Internet connection and water issues you encountered and the inconveniences it caused. Excellent service is our priority and we will continue to work very hard in order to improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Citadines Toison d'or Brussels is located near the Jardin d'Egmont and the Avenue Louise which is lined with world-class shops. You will love Brussels for its numerous museums (Brueghel Museum as well as the Ancient and Modern Art, just to name 2) and its splendid architecture. This native land of Tintin also boasts of a wide range of gastronomic delights. Located south of the capital, just two steps away from the Justice Court. ... more   less 

Additional Information about Citadines Toison d'Or Hotel

Address: Avenue de la Toison d'Or 61-63, Saint-Gilles, Brussels 1060, Belgium
Region: Belgium > Brussels > Saint-Gilles
Price Range: RM317 - RM893 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Toison d'Or Hotel 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Citadines Toison D'Or Hotel Brussels/Saint-Gilles
Citadines Toison d Or Brussels
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Toison d'Or Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 227 close enough to the lift and fire exit without the disturbance - just saying.”
black-noir, 22 Mar 2017 | Read review
“Pick a room away from the elevator”
shelblake, 14 Mar 2017 | Read review
“wonder if a better view on the street may be can be a little noisy s at night. After all it is not a busy area.”
oletta2016, 1 Mar 2017 | Read review
“my room was 426.”
tibauta, 12 Feb 2017 | Read review
“Nothing to say”
jimmya2017, 2 Jan 2017 | Read review
5 of 5