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Double One Samui

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Double One Samui
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59 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2016 via mobile

To be fair to these guys I've read the previous reviews and they don't seem good ,but I came here after staying somewhere dreadful for much more money a night, for 20 quid a night I got 2 large rooms, a front room with corner sofa, LED TV open plan kitchenette with all features. Then the second room was a... More 

Helpful?
Thank Elliot R
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2016 via mobile

Location is terrible and you need to get taxi or hire a scooter to get around. The hotel will offer u a taxi to town for 300b. Its more expensive than a normal taxi.. staff are rude and very unhelpful. Cleaners are friendly n do a good job but there was a moody old man on reception that is why... More 

Helpful?
Thank David H

Travellers are raving about these Bophut hotels

2 reviews
Reviewed 17 August 2016 via mobile

Suitable for family. Room is quite fine. But staffs were not friendly and helpful. Very bad attitude. 4 of us included 2 babies, we were asking for late check out, we understood hotel was quite full, however the morning staff was giving attitude to my husband, said "NO". After that safety box was locked and cant opened it, we were... More 

Helpful?
Thank Joyce H
Level Contributor
8 reviews
5 hotel reviews
Reviewed 16 July 2016 via mobile

Beautiful resort in bad position with a fantastic pool. But the staff is a complete catastrophe. We asked for transfer from the airport - nobody answered, nobody came. We mentioned it while our check in and reaped a shrug. Our room had a defect door lock - in first instance the staff accused us to act like fools. After finding... More 

Helpful?
Thank ihf000
ManagerCitinUrbana, Manager at Double One Samui, responded to this review

Dear Valued guest,Thank you for your feedback after stay with us. I am sorry to hear this message about your experience with us was disappointing and did not meet your expectations. we would like to extend our sincere apologies for the service shortfall. Your feedback is important for us to review and rectify all things of us. we are looking... More 

Chiba Prefecture, Japan
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 May 2016

(+) 1) Rooms are large 2) Location is great ( If you have your own transport) 3) Nice kitchen, full size refrigerator (-) 1) The rooms lack of luxury feeling 2) The service is very spotty. Front desk had one person working not well trained, not attentive.

Helpful?
Thank Nanami N
ManagerCitinUrbana, Manager at Double One Samui, responded to this review

Dear Valued guest,Thank you very much for stay with us and we are pleased to hear your comment. we value your feedback, this review would be passed to the team to react your feedback so that they could do better. we look forward to the pleasure of welcome you back again in near future. Best regrads Chookiet T. More 

Barka, Oman
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 March 2016

the hotel is average but staff are not helpfull at all , we tried to call them serveral time and did not respond .... which really annoyed ..... the room is clean and good looking over the swimming pool the breakfast is little bit only and limited choices

Helpful?
Thank qasha10
ManagerCitinUrbana, Owner at Double One Samui, responded to this review

Dear Valued guest,Thank you very much for your feedback regarding your recent visit at our hotel and please accept our sincere apologies for the inconvenience you had experienced during stay with us. Please be assured that we would look into this things and constantly looking the way to improve our service and offering, finally we are looking the opportunity to... More 

Perth, Australia
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 August 2015

We were just staying the night as we came in on a late flight and transferring to a villa in Bang Po. Happy with the collection from the airport and the rooms were nice and spacious. It all turned horrible for us when we returned from breakfast to realise that one of the childrens iPad was missing which made us... More 

Helpful?
7 Thank Perth_family_guy
ManagerCitinUrbana, General Manager at Double One Samui, responded to this review

Dear Sir First of all we would like to thank you for choosing Citin Urbana Samui for your recent stay in Bophut. once again. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2015 via mobile

Not your 5 star type of hotel but family rooms are spacious and clean with wifi, gym, clean swimming pool and washing facilities available. Handy location especially if you have a car as it is located a few minutes from Chaweng and Fishermans Village, supermarkets, and must see tourist sites. Friendly staff and always willing to assist. Second visit and... More 

Helpful?
Thank Danny H
ManagerCitinUrbana, Manager at Double One Samui, responded to this review

Dear Mr. Danny Harb and Family, First of all we would like to thank you for choosing Citin Urbana Samui for your recent stay in Bophut. once again. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2015 via mobile

"+" Spacious 1 bedroom Nice swimming pool! You can rent scooter from reception without deposit only passport Good Price We got nice room with pool View "-" -Poor breakfast -1 bedroom has stove but no pots and utensils so cooking is impossible! -Poor cleaning, try to move table and u will see all garbage of last guest -Gym is filthy!... More 

Helpful?
Thank Izusia01
ManagerCitinUrbana, General Manager at Double One Samui, responded to this review

Dear Customer Thank you for choosing and stay with us in April 2015 at Citin Urbana Samui for your recent stay in Bophut. Once again would like apologize to your inconvenience time of your travel trip with us Myself already strong breifing our service team make sure didn't happening to our customer again. And we're always eager to hear what... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2015 via mobile

This was my second time staying at Citin Urbana and the only reason I went back was because the first time was great! Unfortunately the second time was the furthest from that! We had booked for 7 days and by the second we just couldn't wait to leave! It honestly ruined our time in Koh Samui! From the first day... More 

Helpful?
5 Thank chichixo
ManagerCitinUrbana, Manager at Double One Samui, responded to this review

Dear Customer Thank you for choosing Citin Urbana Samui for your recent stay in Bophut. Once again would like apologize to your inconvenience time of your travel trip with us Myself already strong breifing our service team make sure didn't happening to our customer again. And we're always eager to hear what you liked and how we can improve. Thanks... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Double One Samui Samui is a brand new accommodation located in Chaweng, Koh Samui Thailand. Double One Samui offers affordable Samui accommodation in a convenient location, with easy access to the popular Chaweng and Bohput beach, shopping areas, restaurants and major tourist attractions. It features 71 comfortable and elegantly designed rooms. Room types range from Superior Room, One Bedroom & Two Bedroom suites. The accommodation includes modern amenities such as LCD TV's, wireless internet, en suite bathrooms and a fully equipped kitchenette, making it an ideal place for short and long stay guests. Additional facilities include a restaurant, a swimming pool, meeting room and a car park. Located just a few minutes away from the beach, Double One Samui provides affordable yet quality accommodation, excellent facilities, and traditional Thai hospitality with great location, making it an ideal place to stay during your next visit to Koh Samui, Thailand. ... more   less 

Additional Information about Double One Samui

Address: 199 Moo 6, Bophut, Ko Samui 84320, Thailand (Formerly Citin Urbana Samui)
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Price Range: RM103 - RM871 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Double One Samui 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Double One Samui Ko Samui/Bophut
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Questions & Answers

Questions? Get answers from Double One Samui staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better choose an executive suites. It with the nice swimming pool view.”
 of 5 bubbles mkt_11, 17 Dec 2014 | Read review
“pool side rooms are good”
 of 5 bubbles jhassan2014, 12 Nov 2014 | Read review
“Family suite is ok”
 of 5 bubbles ross517, 24 Aug 2014 | Read review
“Go to another hotel”
 of 5 bubbles neckslappa, 15 Feb 2014 | Read review
4 of 4
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