Novotel Kochi Infopark

Novotel Kochi Infopark

Kakkanad, Kakkanad, Kochi (Cochin) 682030 India
Car parked in front of my car and had to wait 20-30mins for that to be moved. The front security is neither professional nor helpful….
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Dining (65)
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Room & Suite (18)

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About

5.0
#2 of 13 hotels in Kakkanad
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Located near Infopark. Modern hotel with 128 rooms and suites, an infinity pool and a gym. Ideal venue for your team lunch, dinner outings and banqueting and events. 'The Square' a perfect melange of local and international cuisine. 'The Bar' is your perfect destination for catch-up with a drink and snacks. ‘The Sun Deck Bar' is your perfect location to unwind by the pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Entertainment staff
Kids stay free
Babysitting
Secured parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bottled water
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English, Hindi

Location

Kakkanad, Kakkanad, Kochi (Cochin) 682030 India
1,297Review2Q+A100Room tips
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Detailed Reviews
Dr. Joshua Thomas, MD wrote a review Dec 2020
2 contributions
5.0 of 5 bubbles
The Hotel is by far in the top 3 in Cochin. Their impeccable record of outstanding hospitality and determination to make their guest’s stay feel so relaxed and enjoyable by their friendly team of staff and their delicious Ala Carte menu from one of South India’s Finest restaurants located within the hotel that’ll be serviced to our rooms for a nice morning breakfast as well as their service lead by Mr. Arun (The Manager who catered personally to my needs) is something I cannot miss mentioning. The hygienic conditions of the hotel is upto world standards and I only found this hotel to reach upto European & Dubai standards. I’ve tried almost all of the top hotels in the lovely city of Cochin. Their location is right in the main city with metro, cabs and the mall just a few kilometers from the hotel. This ones my go-to if ever I touch down in the city because I know the level of exemplary service I’d be receiving from them the moment I get there. Super fast Check-Ins, Covid protocols maintained and world class rooms (Large rooms with high quality interiors, super cozy) and not to forget their unlimited free toiletries all within a well planned budget. Worth every bit in staying here !
Definitely a must place to stay! Highly recommended. Top 5/5 Rating hotel in Kerala. Top 3 in Kerala.

Dr. Joshua Thomas, MD
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandan Thakur , General Manager at Novotel Kochi Infopark
Responded 27 Dec 2020
Dear Joshua, Thank you for choosing to stay with us at Novotel Kochi Infopark. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with Arun and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Warm Regards Chandan Thakur General Manager
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Rejoe Francis wrote a review Sept 2021
Mumbai, India8 contributions7 helpful votes
5.0 of 5 bubbles
We were family of 5 including 2 senior citizens and a 6 year old kid. We were travelling after almost 4 years to Kerala due to the pandemic and were looking forward to a safe and hygienic location to stay. We had a nice welcome decoration in the room. Novotel Kochi left no stone unturned in ensuring that all safety protocols were followed and cleanliness and hygiene was given utmost priority in the hotel in all places like rooms, common areas. There were absolutely no flaws in crowd management and the staff did a commendable job to make us and all the guests feel safe. There were stickers and decals in all locations to let guests know of important instructions to be followed. We also ordered local Kerala food through in-room dining and I would rate it a 10/10 in Food Taste / Quality and Value for Money. All the staff at Front Desk and Restaurant were very courteous and helpful and their smiles were visible even with the masks on. Shabir helped me with reservations and informed me well in advance of all Covid Protocols which helped us be prepared. I would recommend this hotel to everyone especially in Covid times.
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Date of stay: September 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samit Kazi, General Manager at Novotel Kochi Infopark
Responded 12 Sept 2021
Dear Rejoe, Thank you for taking the time to write such positive comment on Tripadvisor. It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us. I have shared your feedback with the entire team and we are delighted to know you have enjoyed our hospitality, food & Service. Thank you for recognizing Shabeer's effort, he is happy to note that his efforts were so well appreciated. We all look forward for your return to Novotel Kochi Infopark in the near future. Warm Regards Samit Kazi General Manager
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Nick wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
Good location for the office I was visiting with good facilities to make the stay very comfortable. The room was well appointed with bottled water provided, comfy bed with a duvet, so much better than blankets. Hotel buffet was varied and well cooked and the Wednesday evening poolside bbq was a real change from what I have seen in other chain hotels. I will choose the hotel for future trips to Kochi.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelkochi, General Manager at Novotel Kochi Infopark
Responded 26 Jan 2020
Dear Guest, We are humbled to receive your valuable and wonderful feedback that you have shared on Trip Advisor. We are happy to know that you enjoyed dining with us and loved our hospitality, food offerings and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon! Kind Regards Chandan Thakur General Manager
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Aisshwarya wrote a review Mar 2021
1 contribution
1.0 of 5 bubbles
The worst experience with a 5 star hotel ever.
Hotel staff has not been welcoming.
I checked in to the hotel and there was no one to help me with my luggage.
No one bothered to verify if the access card to room was working. When I tried to call the guest service number or front desk no one answers until we try couple of times...
There was no menu for room service available and when you request to have the menu shared we need to justify and chase different teams to get a simple menu. I sat and discussed all these issues on the second day of my stay with the manager at Novotel and still there was no difference in how they treated the customer.
If you ask the staff to get multiple stuff to room like toiletries and water they would forget half of the request.
You would need to share a reminder again to get what u want delivered to room. The heights of failure in standards is Novotel giving products that are expired.attached the pictures.
The breakfast buffet in Novotel has always been my favourite while in Hyderabad and Pune but in Kochi the breakfast buffet is not even worth a road side stall. The food is tasteless and bland.. if you order a normal tea they would take 30-45mins while you are dinning in for a breakfast buffet and they would need two reminders.

I have always been loyal and happy about Novotel stay in different cities but this has ruined my entire experience and loyalties.I would never recommend anyone to stay at Novotel in Kochi.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandan Thakur , General Manager at Novotel Kochi Infopark
Responded 31 Mar 2021
Dear Aisshwarya, Thank you for your continued patronage and for taking time to post a review on this forum. We deeply regret that your stay experience did not meet your expectations. My sincere apologies for missing out on the room amenities, delivery of expired product and delay in service in restaurant. As an frequent visitor I hope you will consider this lapse as a one time incident and give us another opportunity to serve you better on your future stays with us. As we continue to improve our hotel facilities and services, comments such as yours provide us with valuable feedback in identifying areas that concern our guests. Please rest assured that we are taking appropriate measures to address this concern and prevent future occurrence. It was a pleasure having you stay with us and we look forward to welcome you back with renewed services. Warm regards, Chandan Thakur General Manager
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Balraj K wrote a review Apr 2021
Mumbai, India11 contributions2 helpful votes
1.0 of 5 bubbles
My first ever stay in any Novotel property and the experience was not as good as the property. Room service is bad, though the quantity of the food is good but they lack professionalism. They took an hour to deliver my lunch that too I had to call and remind them about the same. If you are checking in during odd hours like midnight or early mornings,then forget the food if you are hungry.They do not have any midnight menu or 24/7 food items in their menu as I was refused for the same and after putting N number of requests was served something. This was not the end of discomforts, I was scared to my safety when the guests next to my room as it was interconnected with another room tried hard to open the interconnected door. There is no privacy if you unluckily get room with interconnected door, as you can hear the other guests so clearly as if they are sitting next to you and talking as I have gone through the same. Overall it was not at all a comfortable stay. I have stayed in many five stars as well as small brand hotels but have never ever experienced such things. I wish if I had a choice I would never ever visit that property again, surely a big no no. I would also like to add My other colleagues also had the same experience with the room service And also in the middle of the night one of the hotel staff was trying to open one of my colleague's room when she was already inside the room without her permission.
P.S. Holiday in cochin if you are reading this, its a request please do not send me to NOVOTEL Kochi Infopark again, even if you are overbooked.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varghese M wrote a review Nov 2020
Mumbai, India370 contributions120 helpful votes
4.0 of 5 bubbles
While planning for a night stay in Kochi, contacted Novotel Kochi InfoPark, as i have read positive feedback in TA. Shri. Lokesh at front desk offered me a good rate for two rooms accommodating total 5 members. Check in and check out were smooth though front desk was very busy while check in. The guy at front desk given us the room key without any delay. On check out Lokesh was present so we had chat and he was kind enough to pack my medicines with ice cubes since i am travelling that day.

Room and bathrooms were very clean, modern, occupied with all amenities.

Breakfast spread (Buffet on that day) was good; however sounds the lack of an efficient floor manager as the seating and the live orders faced problems and delayed. One incident is that while we all having breakfast, my chair has been pulled out by another guy when i was away to order a cup of coffee. The guy doesn’t listen to my family as they said its occupied. It seems that IT guy doesn’t have the civic-common senses and dining etiquette; incidentally the hotel packed up with IT guys and gals as its situated in Kochi InfoPark.

Parking is bit a problem as there is not enough covered parking.

The hotel follows strict Covid-19 protocols and we appreciate the same. Except the above small incident, we really enjoyed our one night stay.
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Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandan Thakur , General Manager at Novotel Kochi Infopark
Responded 26 Nov 2020
Dear Guest, Thank you for taking the time to write such positive comments on TripAdvisor. It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us. I have shared your feedback with the entire team and we are delighted to know you have enjoyed our hospitality food & Service. Thank you for recognizing Lokesh, he is happy to note that his efforts were so well appreciated. On behalf of the entire team, I look forward to welcoming you back in the near future. Warm Regards Chandan Thakur General Manager
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Solo Traveller wrote a review Aug 2022
Kochi (Cochin), India5 contributions
5.0 of 5 bubbles
I stayed with my wife and 2 kids (8 year and 1 year old) at Novotel for a week. It was overall a pleasant experience and we all enjoyed the stay at Novotel.

From the warm welcome during check in and till the bags are loaded in the boot of my car for check out I did have a wonderful time. Starting from the free upgrade to premium rooms they provided considering my family and the duration of the stay, every touch points was pleasant. The room and the room service was very good. All the staffs were courtiious including the reception staffs, the restaurant staffs, the security team and the room service staffs were very warm and well behaved.

The additional care they extended during the morning breakfast buffet was exceptional. Considering that my baby is only one year old and she may not eat fully from the restaurant, the staffs extended take away breakfast for my little one every day.

During my checkout the extra care taken by the reception supervisor was exceptional. He walked out to the security team to provide instructions to ensure that my luggages are taken to the boot of my car.

Overall the stay was very welcoming, and the little warm gestures like upgrading the room and take away breakfast for kid has made the stay very enjoyable and wonderful. Thank you Novotel team!!! Kudos to your Cochin staffs.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gayatri Bist, General Manager at Novotel Kochi Infopark
Responded 1 Sept 2022
Dear Guest, Thank you for choosing to stay with us at the Novotel Kochi Infopark. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with the entire. I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Sincerely, Gayatri BIST General Manager
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Sumithran wrote a review Nov 2021
Navi Mumbai, India828 contributions224 helpful votes
3.0 of 5 bubbles
The heading of the review somewhat sums up my entire stay of 3 nights. Not even one staff greeted me with a smile during my entire stay. They seemed to have a very serious outlook. I am not sure what the problem is but there is definitely a service and attitude issue. When I arrived at 12 noon, the receptionist informed me that he cannot give a room before 2 PM in a brusque manner without even checking if the rooms were available. After I informed him that such an attitude is not very customer friendly and that he should check the room availability, especially considering that I have already requested for early check-in and there are no other guests waiting. Then, the room was allotted within 10 minutes. I suppose this could have been handled in a much more polite manner. The hotel appears to be short staffed in the housekeeping department. The room was not serviced by 5 PM and then I had to request for the cleaning and fresh towels on each day. The room was however spacious, well maintained and comfortable. The breakfast spread had a good variety and some items were very tasty. The main plus point was that all Covid hygiene measures were implemented. Wifi speed was also good. I would recommend this hotel only if you require a room for the night without other requirements. I hope that the management addresses these service issues as one has certain expectations from the Accor brand.
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Date of stay: November 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gayatri Bist, General Manager at Novotel Kochi Infopark
Responded 23 Nov 2021
Dear Sumithran, We sincerely apologize for the lapse in service which is definitely not a reflection of the hospitality that we delight our guests with. Your points have been noted and addressed with the highest importance it deserves. Please be rest assured that we would take best of care to you and your guests while you come back to stay at Novotel Kochi Infopark. Looking forward to hear from you. Warm Regards Gayatri Bist General Manager
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Satyajit Majumdar wrote a review Nov 2022
4 contributions
2.0 of 5 bubbles
Stayed on a business trip for 4 nights from November 27. Booked five rooms for self and colleagues. The Restaurant Manager (wearing black suite in the evening of November 28, 2022) was extra-ordinarily impolite and uncourteous. Food service was very bad, they do not bring all the food dishes together, do not keep plates on the table. They have pool of untrained service staff who are naïve and do not respond the basic needs of restaurant service. Earlier in the evening of November 27 we faced extra-ordinary delay in room service and decided not to eat at the restaurant. We also notice that they do not keep hand towels in the rooms. Though the Front Desk Staff are good and act responsibly we strongly recommend everyone to not to stay at this Hotel.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gayatri Bist, General Manager at Novotel Kochi Infopark
Responded 30 Nov 2022
Dear Guest, Thank you for your review and extremely sorry the experience did not live upto your expectations. Your feedback is very important to us and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future. Sincerely, Gayatri BIST General Manager
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Joji wrote a review May 2021
2 contributions
5.0 of 5 bubbles
Excellent Stay and found a wow factor
I stayed Novotel kochi infopark for job related work. From the security to housekeeping give me a smile welcome. Novotel Kochi has all precautions against covid 19. Especially I thank to front office team who are doing fantastic work to caring guests. Checkin and checkout was quick and smooth. Breakfast which served in the room was tasty and i can feel the aroma in it. I will be there soon.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samit Kazi, General Manager at Novotel Kochi Infopark
Responded 24 May 2021
Dear Joji, We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Warm Regards Samit Kazi General Manager
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PRICE RANGE
RM 255 - RM 302 (Based on Average Rates for a Standard Room)
LOCATION
IndiaKeralaErnakulam DistrictKochi (Cochin)Kakkanad
NUMBER OF ROOMS
128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL KOCHI INFOPARK (R̶M̶ ̶2̶6̶7̶) RM 253: UPDATED 2024 Hotel Reviews, Price Comparison and 535 Photos (Kakkanad, India) - Tripadvisor

Frequently Asked Questions about Novotel Kochi Infopark
Which popular attractions are close to Novotel Kochi Infopark?
Nearby attractions include Fitnessoul (0.5 km) and Crafts Kochi - The Boutique Gallery (0.8 km).
What are some of the property amenities at Novotel Kochi Infopark?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Novotel Kochi Infopark?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Kochi Infopark?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Kochi Infopark?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Novotel Kochi Infopark?
Conveniently located restaurants include Caper, Chai Nation, and Steam N Mugs The Global Gastronomy.
Are there opportunities to exercise at Novotel Kochi Infopark?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Kochi Infopark have airport transportation?
Yes, Novotel Kochi Infopark offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Kochi Infopark?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Kochi Infopark offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Kochi Infopark?
The staff speaks multiple languages, including English and Hindi.
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