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Mombasa Continental Resort

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Mombasa Continental Resort
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81 Reviews from our TripAdvisor Community

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Showing 64: English reviews
1 review
Reviewed 1 week ago

The MCR sits on a prime location, elevated over the Shanzu beach. The rooms are spacious, and the surroundings are quiet and peaceful. Bathrooms are a bit outdated. The restaurant serves a predominantly African cousine and both the breakfast and dinner buffets typically have a good selection of entrees. Service is friendly, but not always the fastest.

Helpful?
Thank Vidar L
Mombasa Contine... R, Marketing Executive at Mombasa Continental Resort, responded to this review

Thank you Vidar for your review about MCR. We note with thanks your positive contribution about the prime location, elevation of the room building block and facilities facing the beach, spacious rooms, friendly service and the peacefull sourroundings. Regarding the outdated bathrooms, we are currently working on the upgrades and the sample room is ready. The rest of the rooms... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2016 via mobile

This was the first time I had ever stay in this hotel and came to know about it because of the Official function I was attending. It is in a wonderful location, very serene with comfortable ambiance. The rooms are very spacious and the hotel is huge with amazing facilities which are run down. The food needs improvement. It's a... More 

Helpful?
Thank Elizabeth W
Mary S, General Manager at Mombasa Continental Resort, responded to this review

Thank you for your feedback Elizabeth. We are working on refreshing our establishment, as you know hospitality industry has been hard hit over the last 3 years and we were not spared. This is no excuse and reason we are doing the best we can to come alive once again. Please visit us again and we promise we will be... More 

Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 June 2016 via mobile

Came here for a friends wedding and then the next day for lunch and to hang out. Though run down and outdated, the hotel is spotless and the servers are eager to please. The rooms (which I peeped into) are pretty in a 1980's way. They gave such specialised care to my friend's wedding that I have a hard time... More 

Helpful?
2 Thank Abby254
Mary S, General Manager at Mombasa Continental Resort, responded to this review

Abby, nice to hear you - as you rightly say, despite the industry going through a rough patch for 3 years running, we are trying the best. With current trend of improved security, we are on the way to recovery and hope you will find us more pleasant and refreshed during your next visit. More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2016 via mobile

This hotel is an embarrassment to the tourist industry. They should be closed down. Stayed one night and checked out to stay in a different hotel. Staff are friendly but clueless. Filthy carpets and rooms. Terrible food. We ate at the Jahazi restaurant at nearby Serena. Grounds are shabby with a huge pile of trash on the beach. Pool looked... More 

Helpful?
Thank Victor M
Mombasa Contine... R, Marketing Executive at Mombasa Continental Resort, responded to this review

We are working round the clock to bring up the past glory of MCR. We assure you and many others who have stayed with us and were disappointed that their next vacation will be great. We thank those who have enjoyed their recent stay with us and have acknowledged the improvements. See you soon. More 

Travellers are raving about these Shanzu hotels

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2016

On the day I was checking out, their systems were not working properly(Their systems were not working properly from Day 1). I paid and was issued with an incomplete invoice & it was agreed that once the systems were up and running the complete invoice would be sent to my mail box. Lo and behold, I had to practically beg... More 

Helpful?
1 Thank rtmaina
Mombasa Contine... R, Marketing Executive at Mombasa Continental Resort, responded to this review

Maina, we apologise for the agony you may have undergone. Please note that a new and efficient team has been put, not only in the front of office but in other departments as well. Operations in all areas are back and your next visit will be gratifying. Karibu MCR More 

Grand Forks, North Dakota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2016 via mobile

Customer service is very poor!!!! The front desk ladies are unfriendly, they don't want to listen, they don't care about customer satisfaction!!! The rooms have no mosquito nets!! I woke up with lots of mosquito bites!! They charge 10 K for two people. The service is of very poor quality! It's not worth it!! I WILL NEVER STAY Here AGAIN!!

Helpful?
1 Thank mokongu
Mombasa Contine... R, Marketing Executive at Mombasa Continental Resort, responded to this review

Mokongu, Thank you for your comments. Please note that the front of office staff are now enthusiastic and ready to assist. We are not only working on the mosquito nets but upgrading the bathrooms as well. You are invited to stay with us and get the feel of the new service More 

Mombasa, Kenya
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 May 2016

Had an outing for staff team building and it was just fun all day ! they have very good animators who are very good teachers ! The food was very nice especially the grilled beef ! The DJ made the day with all sweet listening music of yester years combined and blended well with latest hits ! Will definately come... More 

Helpful?
2 Thank Semanami2010
Nairobi, Kenya
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 March 2016

Stayed at the Mombasa Continental result for a seminar in January 2016. What used to be a prime location in Shanzu is now suffering from neglect and in a dire need of serious change. The hotel is bland in every sense. No attention given at all to the grounds which look like a semi desert, the food was just well...food... More 

Helpful?
1 Thank teddy m
Mombasa Contine... R, Marketing Executive at Mombasa Continental Resort, responded to this review

Thank you Teddy for your comments. We will respond to your concerns in point form: 1. Neglect - 7 months down the line, most of the issues raised on this subject have been addressed. New reviews on the same will reflect what is happening on the ground. 2. Rooms - Bathrooms are being upgraded and in the next couple of... More 

Nairobi, Kenya
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2016

Stayed here while attending training for five days. The only highlight of my stay there was the beach. Everything else was not very pleasant. The food was o.k the first 2 days, but by the third day, it was boring as it was the same thing. The room was spacious and the beds ok. But everything else in the room... More 

Helpful?
2 Thank surazuri
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 January 2016 via mobile

All down the garden a dessert! No words! Don't know if there is management. . Sorry... Otherwise beach is nice save around good locations outside. Good place for holidays! Take any hotel around but not this

Helpful?
2 Thank Frank K

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Mombasa Continental Resort

Address: Shanzu Beach Malindi Rd, Shanzu, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: RM365 - RM1,062 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mombasa Continental Resort 4*
Number of rooms: 183
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Also Known As:
Mombasa Continental Hotel Bamburi
Mombasa Continental Resort Kenya/Shanzu
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Questions & Answers

Here's what travellers have asked, with answers from Mombasa Continental Resort staff and other travellers.
1 question
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Questions? Get answers from Mombasa Continental Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the sea so no problem here”
 of 5 bubbles 655kimk, 9 Jan 2016 | Read review
“Need some work on the rooms, can't express opinion, individual choice.”
 of 5 bubbles sheelav2013, 15 Oct 2015 | Read review
“All rooms have sea view so you can stay anywhere!”
 of 5 bubbles mwangati, 16 Mar 2015 | Read review
“Higher rooms on the left balconies face the beach and its intresting to watch the beach from up there”
  • From the balcony
 of 5 bubbles 685irenek, 29 Dec 2014 | Read review
“all rooms are average”
 of 5 bubbles syoxa, 24 Dec 2014 | Read review
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