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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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529 Reviews from our TripAdvisor Community

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Showing 475: English reviews
New York NY
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 days ago NEW via mobile

It could/should be a 4 stars as the hotel is charming, nice restaurant, pool and garden in front of the beach but the (standard) rooms and bathrooms are disappointing and need to be updated. Lighting, remote for airco, decoration and walls in the bathroom, ... I would give 3 1/2 international stars, 4 local stars. Still enjoying my stay.

Helpful?
Thank Brooklyntotheworld
Bromsgrove, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

Just spent nine nights from 12th-22nd of November rooms have been updated since we were there in 2014 much improved. We were on the ground floor of the village rooms which was large but we were given the choice of a sea view or a larger room which was our preference.No trouble with sun beds etc. plenty for everyone and... More 

Helpful?
Thank alexandra m
Nairobi, Kenya
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Visited over Christmas Period with family.Great meals,Exciting events all day and a crowning evening accompanied by music and shows.Fresh meals are prepared everyday.Quality of service is excellent,better than any other hotels in its neighbourhood.

Helpful?
1 Thank burnettkilasi
Nairobi, Kenya
Level Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

Recently stayed in this property for 2 nights, 9 & 10 November 2016. This time round the hotel looked lonely. The food was good. However, the level of service seems to be dropping.. the fruits that are usually offered in rooms were not offered..

Helpful?
1 Thank Jerim O
Dubai, United Arab Emirates
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

We spent 2 nights here towards the end of our safari and it was a most welcome break. For a start we had AC - this was fab! The Hotel is very nice, well equipped and excellent staff. Lovely bathrooms in the rooms we occupied. The pool is beautiful and as the hotel was very low occupancy it was also... More 

Helpful?
Thank lexy007
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

The best place I have been to so far,they have very clean and spacious rooms,working ACs,very friendly and understanding staff who are ready to assist,very friendly cab drivers,the surrounding is serene and the food!!its beyond expectation with a wide variety to choose from ..their soups are 👌🏼👌🏼housekeepers and room service staff are prompt and meticulous...everything is just perfect !

Helpful?
Thank Sandra O
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

went first ever trip abroad had 10 days at hotel everything was fantastic from patricia cleaning rooms to manager,staff every where couldnt do enough for you came home with lovely friends who work there. going to save to go again love them all went on safari as well the serana is the best

Helpful?
1 Thank Pat T
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Pat T, Thank you very much for your feedback! We are glad you got home safe and enjoyed your stay with us having made new friends here. Your comments were well received by staff and we all look forward to making your next stay with us even more memorable. Asante sana. Tuva Mwahunga General Manager More 

London, United Kingdom
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago via mobile

Have stayed many times and never been disappointed with hotel or standard. Rooms spaced out over typical Kenyan gardens looking over very good beach. Breakfast and dinner excellent and special food restaurant well worth paying little extra for on special evening. Most nights limited entertainment but Kenya in general not late night place. Great beech walks not much interference but... More 

Helpful?
Thank alangsmith
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Alangsmith, We appreciate your feedback regarding your recent stay. We are glad to note that this is not your first stay with us and that you have enjoyed all your previous stays with us! It is also great to know that among other things, you enjoyed the quality of our breakfast, dinners and our specialized seafood restaurant; the Jahazi... More 

Ottawa, Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Rooms are in 2-storey buildings spread over a vast garden-filled grounds. The room was nice, natural woods, large new bathroom. The bed was not very comfortable, more of a foam slab than a mattress. Dinner is included in the package price, and it's tasty. Salads and desserts from the buffet, and then choose your main meal soup. Breakfast buffet is... More 

Helpful?
Thank Adventures_travel123
Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

The rooms were beautiful, and spotlessly clean. Food was delicious and service was impeccable. It was a beautiful destination for us following an adventurous safari. I highly recommend this hotel, and would happily return,

Helpful?
1 Thank Kim E Ms M
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Kim E Ms M, Thank you for your great feedback regarding your stay with us. We note your satisfaction specifically with room standard, the service and food quality. Helping our clients build positive and unforgettable experiences to take back home is what we endeavor to achieve daily. Your feedback has been shared with staff and it is our joy... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: RM791 - RM1,840 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
Serena Beach Resort & Spa Kenya/Shanzu
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Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
8 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are very good but if you want quietness opt for rooms in village furthest away from entertainment areas”
 of 5 bubbles alexandram585, 26 Nov 2016 | Read review
“Choose the sea front rooms.”
 of 5 bubbles burnettkilasi, 16 Nov 2016 | Read review
“Always prefer rooms cc”
 of 5 bubbles jzero2016, 13 Nov 2016 | Read review
“We had rooms overlooking the garden on the ground floor, which actually also gave a view of the ocean.”
 of 5 bubbles lexy007, 8 Nov 2016 | Read review
“were ever they are all good”
 of 5 bubbles patt406, 5 Nov 2016 | Read review
5 of 5
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