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Neptune Village Beach Resort & Spa

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Neptune Village Beach Resort & Spa
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173 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

I moved from Neptune on the south Beach to this one in Diani. still unhappy about my visit to there south beach branch I was optimistic that it could only get better. How wrong could I have been! 1. I gave them my laundry first thing in the morning, but the time I left 12pm the next day, still no... More 

Helpful?
Thank Grant R
Nairobi, Kenya
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

My second visit to this resort. As before it was excellent two days at the resort. This venue has maintained an excellent standard. The reception check in was quick and we were taken to our rooms immediately. The room was clean as before with crisp linen on the bed. All amenities one would require are available in the room. The... More 

Helpful?
Thank Ashok B
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016

We have just finished a wonderful short break at this beautiful resort. On entering, the reception is clean and bright, with a smiling and welcoming staff who brought us fresh juice and cold towels with which to freshen up. The rooms are in stunning thatched cottages, with a spacious bedroom, bathroom and shaded terraced area, overlooking the gardens. The room... More 

Helpful?
1 Thank Tracey R
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Warsaw, Poland
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 May 2016

I spent one week in the Neptune village resort a few years ago. However, I believe that it deserves my opinion as I can say that it was best holidays I've ever had. Even now, after visiting some new, wonderful places I still consider Kenya as the most beautiful country. As for hotel, it has a great location, with a... More 

Helpful?
2 Thank Joanna C
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

London
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 4 May 2016

What a great holiday we are having at Neptune Village Diani beach.Location is fabulous both for couples and families.Long beach walks warm sea 30c Sunshine amazing and we feel really safe with the staff and local Kenyans doing all they can to accommodate our every need and to top it all the cost equals a couple of weeks in Spain... More 

Helpful?
Thank london j
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Nairobi, Kenya
1 review
Reviewed 15 January 2016

Had the perfect break with family of 15 adults & 6 kids over the festive period, 27th to 02nd Jan 2016. The hotel location is fantastic, right on the beachfront, never seen a cleaner stretch of white sandy beach. The property is large 3 hotels in a row, the grounds are huge and well maintained. Big pool plus infinity pool.... More 

Helpful?
Thank shaila B
Nairobi, Kenya
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 January 2016

There is no doubt that this is a beautiful stretch of white, sandy beach, and the property is beautiful. Sadly, as Kenyan residents, we feel that "All inclusive" estsblishments tend to cut many corners. We did not enjoy the food in general. Ox-tail liver mushkaki???? Ugh!! Tea time is not that exciting either. Just 1 tray of some cake. Breakfast... More 

Helpful?
3 Thank msafirimbili
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Kenya
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 December 2015 via mobile

After a negative but constructive review i have seen very positive reaction from the hotel in just 1 day. The double rooms now have 2 towels, water is provided in the room and refilled every day and they are genuinely interested to know what they can improve. Kudos and keep this up. The facilities are very good, just tying the... More 

Helpful?
1 Thank Joseph W
Nairobi, Kenya
Level Contributor
2 reviews
Reviewed 31 May 2015

We got all Inclusive package. The food was excellent. The staff is very friendly. Only issue we faced at the time of Check in which was delayed despite of our advance booking. I would recommend tourist to enjoy the hospitality of the Neptune.

Helpful?
Thank Gouri2015
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 April 2015 via mobile

Excellent swimming pool. Even better ocean and beach. Good night entertainment. It ends there. On arrival we waited 2hrs before being checked in. No welcome of any sort. Rooms had various issues- plumbing,ac's etc. Rooms are okay but not maintained. We accidently locked our keys in the room- took the team 45minutes to sort us out-simply because they didnt know... More 

Helpful?
2 Thank Nilpa
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 

Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Region: Kenya > Coast Province > Galu Beach
Price Range: RM627 - RM2,089 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#5 Luxury Hotel in Galu Beach
#5 On the Beach Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Village Beach Resort & Spa staff and other travellers.
1 question
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Questions? Get answers from Neptune Village Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for up stairs room to get ocean view”
 of 5 bubbles 81ashokb, 20 Nov 2016 | Read review
“All the rooms overlook the gardens and it's quiet- we were only in the room to sleep as the pool and bar area were too nice to leave!”
 of 5 bubbles , 23 Oct 2016 | Read review
“Rooms 221/2 & 217/8 - interconnecting pool / sea view”
 of 5 bubbles 975shailab, 15 Jan 2016 | Read review
“Rooms facing the pool are nice, but even the garden facing rooms are nice, looking onto beautiful trees”
 of 5 bubbles msafirimbili, 12 Jan 2016 | Read review
“The rooms near to the pool are good in terms of happening otherwise all rooms are good.”
 of 5 bubbles Gouri2015, 30 May 2015 | Read review
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