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Neptune Palm Beach Boutique Resort & Spa All Inclusive

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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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239 Reviews from our TripAdvisor Community

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Showing 155: English reviews
London, United Kingdom
1 review
Reviewed 3 weeks ago

We were in Mombasa as a family of four for seven days,the trip was also to renew our wedding wows after 25 years of marriage, the Service was excellent, it's a beautiful location with a large selection on dishes from various cuisine, we had the most amazing day on our renewal day where the staff arranged a beautiful setting for... More 

Helpful?
Thank krisdarbar
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

1 review
Reviewed 3 weeks ago via mobile

We spent an incredible weekend at Neptune. The rooms are fantastic and the food was incredibly good, also great access to the beach. A very big thank you to all the staff as they went out of their way to make us feel at home. This was our second trip to Neptune, and will definitely not be our last. Keep... More 

Helpful?
Thank mbector
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016

We have just finished a wonderful short break at this beautiful resort. On entering, the reception is clean and bright, with a smiling and welcoming staff who brought us fresh juice and cold towels with which to freshen up. The rooms are in stunning thatched cottages, with a spacious bedroom, bathroom and shaded terraced area, overlooking the gardens. The room... More 

Helpful?
Thank Tracey R
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Budapest, Hungary
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2016

Everything was great. The food was tasty, also the drinks/cocktails, and the staff was exceptional. They were so kind at the bars, and also the animation team did a great job. We literally couldn't ask for more. The beach was maybe the best I have ever seen. You can do snorkel trips to the sandbank with the beach boys (I... More 

Helpful?
Thank 904andr_sp
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

1 review
Reviewed 14 October 2016

spent with friends of days in Neptune palm beach hotel, we had great time in this hotel, the food was wonderful,nice service, beach is clean and nice we stayed there august 2016.we will go back this hotel very soon

Helpful?
Thank gaber singh r
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

San Francisco, California, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 October 2016

We were the first guests back to the hotel after a fire shut down the hotel for a month. We stayed here right after they renovated the hotel. This hotel is part of the 3 all-inclusive hotels that are right next to each other. We did not get to enjoy the other hotels much due to the fire (Our hotel... More 

Helpful?
Thank Shiru W
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback and nice comments. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence... More 

newtownards
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 October 2016 via mobile

Spent a couple of days here while passing through Diani and what a great time we had. The food was wonderful and the staff were super helpful and friendly. Just watch out for the bar staff though, they like to pour very large drinks when they know your new :)

Helpful?
Thank joncarson
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback and nice comments :) As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have... More 

Mtwapa, Kenya
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2016

As Kenyan residents we have been to the South Coast on many occasions. While we had Family visiting from Europe in July/August 2016, we took them to the marvelous beaches in Diani and decided to try the Neptune Palm Beach for our 3 night stay. We were a group of 4 adults and 3 kids and stayed there from August... More 

Helpful?
1 Thank c6767t
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Helsinki, Finland
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2016

Arrival. We had booked our room to Neptune Paradise and didn't really know that Neptune Paradise, Neptune Village and Neptune Palm Beach are essentially a cluster of three distinctive hotels on the Galu beach. Due to low season only the Palm Beach was open and we were accommodated there. I was initially a bit confused by this change as I... More 

Helpful?
2 Thank Henrik R
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 July 2016

The entire hotel is boutique, tranquil, well maintained, fantastic staff, generally good buffet food but excellent Indian specials upstairs, spacious, adequate number of sun loungers, good pool, wonderful beach to walk on for miles in both directions! One of our most favorite locations for a few days getaway from it all!

Helpful?
1 Thank Robert K
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club. ... more   less 

Additional Information about Neptune Palm Beach Boutique Resort & Spa All Inclusive

Address: | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Region: Kenya > Coast Province > Galu Beach
Price Range: RM773 - RM2,204 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa All Inclusive 4.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Hotel Style:
#2 On the Beach Hotel in Galu Beach
#2 Luxury Hotel in Galu Beach
#2 Family Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Palm Beach Boutique Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from Neptune Palm Beach Boutique Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view room on the lower floor”
 of 5 bubbles krisdarbar, 13 Nov 2016 | Read review
“702,704 closest to the beach”
 of 5 bubbles 904andr_sp, 16 Oct 2016 | Read review
“near to pool”
 of 5 bubbles gabersinghr, 14 Oct 2016 | Read review
“Make sure to fly into Ukunda airport to get to the fun fast rather than into Moi International Airport in Mombasa which is far.”
 of 5 bubbles ShiruW, 10 Oct 2016 | Read review
“all the rooms are a dream”
 of 5 bubbles brian09067, 7 Nov 2015 | Read review
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