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I was very disappointed when the menu said ham and we were served a cheap luncheon meat for a hotel of this standard it is very disappointing many things are good but my guest went away with a poor memory of the hotel
Please read the small print on this hotel cause they have different levels for different All Inclusive packages, I don't know why and it's a pain when you're use to Riu standards.
This was a real bug for us and probably lowered our standard of...More
We enjoyed our stay at The Palms. This was the last leg of our tour and we were ready to relax, this hotel was the perfect place to do just that. Set in extensive and beautifully kept grounds right on the beach the hotel has...More
Thank Jane M
Response from Management_CFH, Resident Manager at The Palms HotelResponded today
Thank you for giving us a five-star rating. We are glad to have served you on your wonderful holiday and making your stay at The Palms Beruwala an interesting one. It is always a pleasure to read reviews about satisfied guests. We appreciate...More
After Kandy our next stop was Beruwala the palms hotel.Since we were with kids, they allotted us a huge room right in front of the baby pool. The room was very nice and comfortable. The staff here were extremely polite, helpful & friendly. The food...More
Response from Management_CFH, Ruchira Karunarathne at The Palms HotelResponded yesterday
Thank you for giving us a five-star rating. We are glad to have served you on your wonderful holiday and making your stay at The Palms, Beruwala an interesting one. It is always a pleasure to read reviews about satisfied guests. We appreciate...More
WILL NOT RECOMMEND TO ANYONE. WILL NOT VISIT AGAIN.
1. As we entered the staff who was supposed to carry the luggages just stood there like it's not his business. When I asked him to help me unload the stuff he gave us a...More
Thank Shif F
Response from Management_CFH, Resident Manager at The Palms HotelResponded yesterday
Thank you for taking the time to share your experience about your recent stay at The Palms, Beruwala. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our service delivery during your stay. We will be reviewing your comments...More