Eastin Hotel Penang
1 Solok Bayan Indah, Queensbay, Bayan Lepas, Penang Island 11900 Malaysia
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About
#2 of 13 hotels in Bayan Lepas
Location
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Service
Value
Eastin Hotel Penang features 328 meticulously decorated guestrooms and equipped with modern amenities for the comfort and convenience of the discerning business and leisure traveler. Choose from a variety of room types; Deluxe, Club Deluxe, Eastin Deluxe, and Family Suite, facing the verdant green hills or the shimmering blue sea and Pulau Jerejak, home to tropical rainforest that's over 130 million years old or looking out onto an elegant landscaped gardens. After a busy day, you can relax by taking a dip in our sparkling clear pool, work-out in the fully equipped gym, soothe your mind, body and soul at the spa or drop by Queensbay Mall for a shopping spree. Guests who need to be constantly in touch can also log on to our complimentary internet at anytime of the day or just lie down on the plush bed to enjoy your favourite program from our satellite television channels. The warm hospitality, impeccable service and care, is a rich tradition practiced at all levels of our staff to ensure your stay is a pleasant one. Whether for business or leisure, Eastin Hotel Penang is here to provide you a memorable experience you will treasure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Outdoor pool
Yoga room
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Bottled water
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Chinese, Malay
Location
99Great for walkers
Grade: 99 out of 100
68Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
1 Solok Bayan Indah, Queensbay, Bayan Lepas, Penang Island 11900 Malaysia
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Stayed in this hotel for 3 nights. The hotel is a bit old, but maintained well. The room is spacious and its just fine, although a few improvement can increase the convenience of the guest. The hotel also located beside Queensbay Mall. The breakfast foods are almost the same day to day, but it taste well. The hotel also near the airport, only 10 or 20 minutes off peak hours. Its a nice stay overall
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 22 Mar 2023
Thank you for your kind review, We take well note of your feedback on improvements for the convenience of guests as well as regarding the selection of the breakfast menu. We do look forward to welcoming you bck here again soon. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked Eastin Penang because of my client referral. FO was very unprofessional and charged MYR 20 extra per night, more than the confirmed rate via email. FO couldn’t complete the payment with my Amex credit card and insisted I pay in cash. My room key was deactivated twice during my 4-night stay. I was asked to carry my luggage during check-in and check-out. Wow, what a service!!! Finally, I check-out on 10th March at 7:40 AM, 4 hours and 20 minutes earlier than my standard check-out, and settled the final bill in cash. It is evident that money matters a lot for Eastin Penang and not a “Customer-Centric” service approach. Hence, it is highly impossible to revisit this hotel or even to recommend it to someone. In order to evaluate the standards of Eastin, I have decided to stay in Eastin Kuala Lumpur to assess and see whether the services are in accordance with customer-centric and booked for two nights and paid in full online, check-in 10th and Check-out 12th…
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Eastin is not what it claims, service is poor, and staff has high mother tongue influence.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 21 Mar 2023
Dear Mr. Kyatham, We have received your review and have taken note of your displeasure with our services rendered during your last stay with us here at Eastin Hotel Penang. We carried out a very thorough investigation into the matter and would like to present our findings to you. 1. Additional RM20 charged The original booking made was to check in on 6 March 2023 and check out on 13 March 2023. You were given a special long-stay rate of RM364+ which included breakfast and laundry privileges. However, upon check-in, you requested to reduce your duration of stay to 10 March 2023 instead. Our colleague Faisal reconfirmed this with you and highlighted that in light of this reduction, the special long-stay rate will no longer be valid. He then accorded you the corporate rate of RM384+. This was highlighted to your good self and it was subsequently accepted. Faisal then proceeded to complete your check-in process. 2. Issue with Amex Card Upon request for payment, you chose to pay with your Amex card. However, the system would not clear the transaction and it came up as “Do Not Honour”. At this point, Faisal did ask if you had any other card to use, which you voluntarily offered to pay by cash instead! As you had only USD with you, Faisal advised that we would have to convert this to MYR at the exchange rate provided, to which you agreed. 3. Completion of the check-in process As your check-in was almost done, Faisal continued to brief you about the meal venues and your ease of access to and from your room. You then left for your room with your luggage. Unfortunately, the concierge staff was unable to assist you at that time as he was already engaged with another guest. We do apologize for any inconvenience caused. Mr Kyatham, please accept our apologies if the services rendered were not up to your expectation but we need to highlight that our staff conducted himself superbly and offered you the best service experience we have constantly tried to achieve and deliver to our guests. In the meantime, please do not hesitate to contact us directly if we can assist with anything else. Warmest Regards, Chris Niuh General Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prior to the COVID-19 pandemic, I was traveling to Penang several times a year for business. Unfortunately, the hotel that I always stayed at did not survive the effects of long-term travel restrictions. I had known about the Eastin Hotel for years, but had never stayed there. Frankly speaking, a lot of the online reviews I had read did not give me a very good impression. However, as travel resumed, I needed to find a new place for my Penang visits so I decided to give it a try. I'm glad I did. Being a short walk from Queensbay Mall makes the location ultra-convenient, but the hotel had many other good points as well. The front desk staff were friendly. Check-in was pleasant and efficient. My room was spacious, with a comfortable bed, a work desk, and a small fridge stocked with some complimentary beverages. The lighting was good and it seemed like the room may have been recently refurbished as everything seemed fairly new. The breakfast buffet had a large variety of delicious items. My expectations were exceeded and I will stay at the Eastin again next time I'm in Penang.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 30 Jan 2023
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my 2nd time staying in this hotel. The staff consistently delivering top-notch hospitality services over and over again. The hotel is out of town which I prefered. Out of jam area and a quiet place. It a distance from all the attractions but it not so bad if you have a car to drive around the island. Parking is free. Just a hassle that you have to validate ur touchngo or debit card each time you leave the hotel. They have 2 venues for breakfast. One at the main lobby with more varieties (one of the best varieties of breakfast I had seen so far) . Another at executive Lodge with less varieties but more privacy. I find that this is an excellent arrangement to avoid people's having to queue up going in for breakfast and food not sufficient for everyone. If I am on business trip, I would prefer the executive lodge which have more privacy and I don't really need to stuff myself with food before going to office. They provide tea time at executive Lodge if you don't feel like going out. I have no complaint staying in this hotel and wouldn’t hesitate to recommend this hotel to my friends and colleagues whenever I have the opportunity to. …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 22 Dec 2022
What a wonderful review. We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tam wrote a review Nov 2022
Let me start by saying, this is the first time I have written a review on a lounge in a long time. Prior to my arrival I checked with the hotel to find out if the lounge was open. When I found out it just opened again, I was excited but at the same time reserved on what I could expect. I must say my expectations were exceeded!! That's because of your staff manning the area. In the mornings I had my breakfast with Umer and after the first couple of days he learned what my regular order was, and he was prepared to serve me. He told me he was in training, but I could not really tell as he did a great job each day. Now when it came to the evening cocktails, I have to say I was always Impressed with Rosalyn and Arthur! I am an Elite Marriott Member and I usually always stay at the Marriott as a loyal customer, but in Penang I tried the Marriott, and I was not impressed. As an elite member I was allowed to go to the club they have there, but the drinks were limited and there was no food. I must admit, your humble setup blows them away! When I am in Penang the Eastin Hotel has my business! As for Rosalyn and Arthur I cannot say enough about how personalized their service was. You have a couple of great employees there and I was treated fantastically. Please convey my thanks to them for all the hard work. They may have been wearing a mask, but I could tell behind that mask they were always smiling! Now no review would be complete without a bit of criticism. The first thing I would say is the evening food was very predicable to say the least. It would be nice if you could work in some more selections. Lastly, I noted you have a lot of magazines in the lounge but most of them are for men. It Would be nice if you could add some more selections for ladies especially fashion magazines would be great. Again, that you got some great service and I look forward to seeing everyone during my next visit in November. Cheers Tammy …
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 23 Nov 2022
Thanks for the wonderful review. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right. Please do visit again, we'd love to have you as a customer again. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food was delicious, especially the team members are excellent customer service skills and paid attention to the details of every customer. They are so friendly. I want to say thanks to Rosalyn, Jessie, Asvea, Stanley, and Akhrao ...for giving a warm welcome during the time to stay in Penang. Jessie: thank you for offering a coffee latte even though you were always busy at the front desk.
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 21 Nov 2022
The team here at Eastin Hotel Penang is thrilled to hear such great feedback, and we’re proud to be one of the best Business & Leisure Hotels in Penang. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pretty tired and average hotel. limited food choices, room service stops at 10:30 and the staff are doing their job, but they are not trying to wow the guests. there are far nicer hotels for the same price. would I stay here again, probably not, but maybe if I needed to be in the area. its not a bad hotel, just not a great one either
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 13 Nov 2022
Dear Mr Philip, We'd like to thank you for the honest feedback shared with the community. We appreciate the candor and we do hope you would come back soon. Perhaps we could change your mind. Till then do stay safe and have a pleasant day. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just an average business hotel that located close to the industry area and near to airport. Booked for double room but was given twin room instead! Strong damp smell from the carpet the moment entering the room. Decent room size for one person, might not have enough space if two person staying with luggage. My colleague was locked in the toilet because the door knob spoilt. She can't open the toilet door and luckily she has her mobile phone with her and contacted me for help. Otherwise she will be locked inside for god knows how long. Anyway, the hotel also took a while to broke into her room and get her out. Very poor maintenance from the hotel in this case and I couldn't imagine if elderly guests being locked inside the toilet. The only thing I like about the hotel is the breakfast with good variety and tasty food.…
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Date of stay: September 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 13 Oct 2022
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed here for 5 nights in April and 3 nights in August. Conveniently located near the airport and best of all, Queensbay Mall which is just a stone throw away -a major shopping mall that can satisfy your shopping and dining. Room was generally comfortable and clean. The only down side I thought was that the windows are not very well sound-insulated. Hence if you are a light sleeper, please do not get the rooms facing the main road.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Avoid rooms overlooking the main road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 11 Oct 2022
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. . We hope you'll come and see us again soon! Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ii checked in today 6th august in eastin hotel penang, room no 902, after a day trip from kl, i arrived at the property nearly at 6pm and requested for a reasonable late check out 2pm on the next day at the reception counter handle by a said trainee, she said she will check and revert . nothing happens till 11 night - i call the receptionist and the same trainee girl answered me like robot - that the property has 100% occupancy fill on 7th august and ask me to leave the room at 12pm no courtesy to extend for a reasonable request to check out at 2pm .
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Date of stay: August 2022Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Eastin Hotel Penang, Marketing at Eastin Hotel Penang
Responded 11 Aug 2022
We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything we do. We do hope you'd give us another opportunity to showcase to you the stellar services that many have come to know us for. Warmest Regards, Adeline Lesslar Asst Marcom Manager Eastin Hotel, Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$68 - US$90 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandBayan Lepas
NUMBER OF ROOMS
328
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Frequently Asked Questions about Eastin Hotel Penang
Which popular attractions are close to Eastin Hotel Penang?
Nearby attractions include Laser Battle (0.3 km), Queensbay Mall (0.4 km), and Mission-Q (0.3 km).
What are some of the property amenities at Eastin Hotel Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Eastin Hotel Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eastin Hotel Penang?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Eastin Hotel Penang?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Eastin Hotel Penang?
Conveniently located restaurants include Us Pizza, Dragon-i, and Flip Burger Queensbay Mall.
Are there opportunities to exercise at Eastin Hotel Penang?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Does Eastin Hotel Penang have airport transportation?
Yes, Eastin Hotel Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eastin Hotel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Eastin Hotel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eastin Hotel Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.