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Hotel Equatorial Penang

Hotels.comUS$69*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$123*
US$69*
US$76*
US$123*
US$69*
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Hotel Equatorial Penang
Hotel Equatorial Penang
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533 Reviews from our TripAdvisor Community

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Showing 474: English reviews
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KL
Reviewed 2 days ago NEWvia mobile

Had buffet dinner at Nada Lama on Sat night. There were a lot of Asian dishes as you can find in other hotels in Penang. The highlight was the fresh oyster. The oyster was really fresh as the cook will only open the shell upon ordering. I flushed the oyster with Lemon joice, followed by tabasco red sauce. It was...

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Thank ML2003
Reviewed 4 days ago NEWvia mobile

Was here for business event. Good location for those who are in business trip at Bayan Lepas area. Also for those who going for golf session. The hotel have a good Japanese restaurent n nice open pool with music band performance in the evening.

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Helpful?
Thank Gary C
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for the time and effort spent for sharing your review on TripAdvisor. It was delightful to read you enjoyed your stay with Hotel Equatorial Penang and recommended our hotel for business guests and praised our Japanese restaurant Kampachi, the swimming pool and our live band. Thank you once again for having chosen to stay with us....

George Town, Malaysia
Reviewed 5 days ago NEW

I am writing this review not because of the hotel, but it is about Nada Lama Restaurant lunch buffet in the hotel. I am disappointed with the food provided, and the quality is below par for a 5stars hotel. If i am not a person who have tried grilled stingray before, this would be the last time I ate one...

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1Thank lbk216
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to complete a review following your lunch experience at nadalama. We are truly sorry to learn that your visit was not up to expectations and following your posting, we immediately shared your feedback with both our culinary team as well as our Director of Food & Beverage. As we regard each feedback...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

A nice hotel in need of some updating, it is not close to anything so staying here for business was fine if travelling for a holiday would chose something closer to George Town or the beach. The room was large and spacious, the staff very attentive. The lounge was a nice working space although the breakfast was quite limited in...

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Helpful?
1Thank widowsinwhite
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for having chosen Hotel Equatorial Penang and for taking the time to write a review on TripAdvisor. It was very disappointing to learn of the unstable WiFi you experienced during your stay. As we serve a lot of business guests, we continuously look at upgrading our internet and the most recent upgrade happened early 2017. Given...

Reviewed 2 weeks ago via mobile

I was put in a corner room in a remote wing, which was great for the size, but long walk. I didn't mind it until I realised that if it was a walk for me, then, the cleaners might have the same problem. On the second day, it happened, I got back to the room and the room was not...

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Helpful?
Thank Leonard J
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for choosing Hotel Equatorial Penang and for sharing your feedback on TripAdvisor. We truly apologize for the inconvenience you faced during your stay with regards to the cleanliness and communication with our team members. Rest assured that your comments are very important to us and we will work towards improving our products and services. We sincerely...

Reviewed 3 weeks ago

I'm still staying at this hotel and there are two major problems that the hotel needs to address. 1. The internet is very unstable and very slow. If you are a person who would need to work from the hotel, this place might not be suitable. 2. The swimming pool is very dirty. The water has all sorts of dead...

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Helpful?
Thank Nagendra K
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for choosing to stay with us and for sharing your review on TripAdvisor. It was with great concern that we read your points of feedback. I have therefore sent you a separate email to further discuss to ensure the remainder of your stay will be smooth and memorable. On the other hand, it was delightful to...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Can here for annual meeting using the conference room faculty, the building is so old and since my first time here was back in 1995 . Apparently nothing has been changed。 the furniture condition is running down. Good for shorty stay as the maintenance of this hotel needs further improvement. Go for the down town one like Jen hotel or...

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Helpful?
Thank Tai Sheng G
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to leave a review on TripAdvisor and for having stayed with us at Hotel Equatorial Penang. It was very disappointing to learn that your stay with us was less than expected, and please accept our sincere apologies for this. As we regard each feedback as an opportunity to improve and the comments...

Seattle, Washington
Reviewed 5 weeks ago

In term of facilities, services, food and location, it is the best hotel in Penang. Every room has 180 degree panoramic view of the island. It has close proximity to the airport and business area of the town. It is highlight of our trip to Penang. Its waterfall pool and view is absolutely breath-taking.

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1Thank bellevuesummit
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to complete a review on TripAdvisor. It is wonderful to learn that you rated us as "the best hotel in Penang" and that our hotel was the highlight of your trip to Penang. We are delighted to note that you had such an excellent stay with us and enjoyed the services and...

Kelantan, Malaysia
Reviewed 11 April 2017

The room that I stay was Club Premier Room. Room is spacious and clean. The room service is excellent as it is fast and food served is still hot when reach the room. The food from the hotel is very delicious also.

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Helpful?
1Thank WanChew82
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to write a review on TripAdvisor. It was wonderful to read you had a delightful stay with us and enjoyed your stay in a Club Premier Room. Our culinary and room service teams will be pleased to receive your feedback on the delicious food served in the room and thank you for...

KL
Reviewed 11 April 2017

the hotel is old, however, the accommodation room and all other facilities (gym room, sauce, steam room, swimming pool, garden, hanging bridge) are well up-keep and well maintained. the accommodation room provide a wide selective of tv channels, as well as long list movies selection.

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2Thank sengfattl
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time and effort to post a review on TripAdvisor. We were pleased to read you had a delightful stay with us and enjoyed the facilities offered. Our team has been working hard to maintain and upgrade the hotel throughout the years and it is wonderful to learn this was appreciated. We look forward...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Kampachi Japanese Restaurant
Kampachi Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
Set majestically 250 feet above sea level, Hotel Equatorial Penang, which is peacefully tucked away on a hillock is just 7 minutes to the Penang International Airport and a mere distance to the Bayan Lepas Industrial Zone. The UNESCO Heritage Site listed George Town is only 20 minutes from the hotel. The 5-star hotel embraces a splendour of contemporary design. It houses 662 guestrooms and suites, each classily furnished and facilitated with state of the art in-room amenities. It is the top choice for executive retreats and incentive group gatherings. It houses two Grand Ballrooms which have been intelligently built with no obstruction of columns in between - reputed to be the largest on the island that can house up to 2,000 people. There are also 21 other function rooms. Penang island is famed for its eclectic cuisine and the hotel is no different with its variety of dining outlets. The hotel houses 5 innovative options ranging from classic French cuisine at The View to authentic Japanese fare at Kampachi. Other hotel facilities include a fully equipped fitness centre, outdoor swimming pool, squash and tennis courts, a business centre, scheduled shuttle services and impeccable service to complete a 5-star experience stay. ... more   less 

Additional Information about Hotel Equatorial Penang

Address: 1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: RM299 - RM454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Equatorial Penang 5*
Number of rooms: 662
Reservation Options:
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Also Known As:
Equatorial Penang Hotel
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Equatorial Penang staff and other travellers.
5 questions
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Questions? Get answers from Hotel Equatorial Penang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the main wing. Top floor views are amazing. Balconies in some rooms are smaller than the others.”
nagendrak987, 1 May 2017 | Read review
“number 1 choice in Penang”
bellevuesummit, 17 Apr 2017 | Read review
“the hotel is away from city and all other conveniences stalls. however, free shuttle is provided (airport, shopping mall).”
sengfattl, 10 Apr 2017 | Read review
“Inquire if the live music is being played by the pool after hours .. avoid pool facing rooms if you cannot handle the noise.”
Bangkok_Steven, 30 Mar 2017 | Read review
“Well worth getting a view over the bay where you can see the two bridges. Dusk and dawn not to be missed.”
LVW868, 27 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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