213 Jalan Bukit Gambir, Bayan Lepas, Penang Island 11950 Malaysia
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About
#4 of 13 hotels in Bayan Lepas
Location
Cleanliness
Service
Value
This 423-room hotel is located in Bukit Jambul and is approximately 10 minutes from Penang International Airport and 5 minutes from the First Penang Bridge exit point. Business districts close to the hotel are Bayan Lepas Free Industrial Zone, Seberang Perai, and the newly refurbished Subterranean Penang International Convention and Exhibition Centre (SPICE), just seven minutes away by road. The Penang Golf Club and Bukit Jambul Complex are close, while Georgetown, a UNESCO World Heritage Site, is easily accessible. The hotel also provides complimentary shuttle services to the Queensbay area and the Bayan Lepas Free Industrial Zone. Relax in the comfort rooms while enjoying the flatscreen TV with free internet. Keep your workout routine at the gym and swim in the outdoor swimming pool. Spend the best of your time at AC Hotel by Marriott Penang on your next trip.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bidet
Housekeeping
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Chinese, Malay
Location
54Somewhat walkable
Grade: 54 out of 100
42Restaurantswithin 1 km
1Attractionwithin 1 km
213 Jalan Bukit Gambir, Bayan Lepas, Penang Island 11950 Malaysia
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491Reviews11Q+A74Room tips
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The room is clean with fresh linen, towels and free from any unpleasant odors and stains. A room with a great view of the surrounding area adding up to the overall experience of my stay. Air conditioning is comfortable. Excellent customer service and welcoming
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 5 weeks ago
Dear Michael24071962, Thank you most sincerely for posting this lovely review. We are thrilled to have lived up to expectation and making guests feel special is our specialty here hence do hope you will choose to stay with us again on your next visit to this beautiful city. All our associates are amazing individuals and they will definitely be extended due recognition for their wonderful contribution. Many thanks for being our guest and we hope to see you back next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
At the AC Lounge Ms Ng was very attentive to our need. She would move the chairs for a different location to enable us to sit comfortable. Meanwhile , in the next day, Ms Khim served me a very good shot if Coffee However there is Broken dangerous chair in the Room The TV was not working at all and the air condition has a Noisy compressor Overall service is good but I think short of staff The fur tie is not upkeep properly Looking Forward to the next stay
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Call room service. App is not taken care off
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 21 Mar 2023
Dear jerryn120, We appreciate you taking the time to review your experience. I sincerely apologize for the shortfalls and inconvenience as a result. We are committed to continuously improving our guest experience and your feedback helps us do that. We hope you would visit us again, and we will make every effort to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apparently the property is in the process of being converted into a full AC Hotel. At least there is another hotel name under this address, the Grab driver also knew the other name and one or the other amenitiy still exists from the predecessor hotel. Accordingly, we are generous in our assessment of the condition of the rooms. These are simply in need of renovation. Everything is still reasonably in order. But stains in the upholstery of the chairs, cabinet doors that are warped or loud vents in the bathroom indicate the corresponding age of the equipment. On the other hand, the lobby and the restaurant have apparently already been renovated. Because there everything shines quite modern and new. The staff was very friendly throughout. As a status guest, we got a great room upgrade. Breakfast was also tasty, although the selection was not particularly large and somehow strange. We did like it though. Perhaps because of the conversion and the renovations that seem to be going on at the moment (but we didn't notice), our room rate was very reasonable. Unfortunately, you are always accompanied by a certain level of noise in the hotel. Be it the ventilation of the air conditioner, or the exhaust air in the toilet, a fan somewhere on the floor or the street noise from outside.…
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 10 Feb 2023
Dear SAFRANSAFARI, Thank you for staying with us and for taking the time to write this review. We appreciate your constructive comments to help us in our continuous efforts to improve our customer experience and be more successful in everything we do. Please be also informed that the hotel rooms are currently being refurbished to ensure the we uphold the quality and satisfaction of all our valued guest. Thank you once again for giving us this recent opportunity to serve you and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Generally alright experience for the price. Nothing too "wow", but also nothing major to complain about. We booked the 3-bedroom suite ("apartment" might be more appropriate), and it was spacious enough for 2 families with 2 young children each. The place felt a little dated, as a couple of things were old and not working too well, but to the hotel's credit, they did manage to resolve those issues during our stay. Cleanliness was generally OK. Parking was slightly challenging for us with a Starex which could not fit into the basement. However, we did manage to find a parking space within the open-air parking area on most nights. Walking distance to a couple of good F&B spots, so that was a bonus. A couple of misses though: - Requests took quite awhile. On a couple of occasions, we submitted requests at about 9pm, but only heard back from the hotel staff the following morning. - Swimming pool is small and perpetually too crowded. however, even more concerning was the light feature that had fallen off, with exposed cables.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 2 Jan 2023
Dear Melvin, Thank you for staying with us and for taking the time to write this review. We appreciate your constructive feedback's to help us in our continuous efforts to improve our customer experiences. Thank you once again for giving us this recent opportunity to serve you and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I called them more than 10 times over different time frames, each time waiting on the phone over 10 minutes, to clarify my reservation, but nobody picked up the phone. I even messaged them on Facebook but no one replied. I really don't know what to do now regarding my upcoming reservation. I'm leaving this review so that someone from the hotel can contact me. I have no choice by but resort to leaving a bad review to gain attention. I made my reservation online but I really need to talk to clarify my booking. Thank you!!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 2 Jan 2023
Dear JennyT706, Thank you for providing your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary actions are in place to prevent such unpleasant experiences. Once again, thank you for taking the time to share your feedback and we look forward to welcoming you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just okay. Still lots of rooms for improvements Breakfast: 7/10 Wide varieties compared to other similar rating hotels. Room: Twin bed is just too small. Room amenities can be improved. Toiletries provided only one set for two guests Housekeeping: Salute to housekeeping staff-they are very attentive to details. Front desk: Tone of voice can be improved. Overall service was okay 7/10 Lobby Ambience: 7.5/10 Cleanliness (overall-restaurant, washroom, lobby): 7.5/10 Surroundings: Not many shops walking distance except a 7-eleven, a barber shop, Kayu Nasi Kandar, and some car repair shops. Overall it was just a slightly above average business hotel. Good if you are working nearby Bayan Baru/Bayan Lepas FTZ area. Other than that nothing much impressive about this property. Slightly overpriced with this kind of facilities/service.…
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Internet connection a bit weak. Suggest bring own toiletries.
Bring along your touch n go card
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 7 Nov 2022
Dear OLISOLO, Thank you for staying with us and for taking the time to write this review. We appreciate your constructive comments to help us in our continuous efforts to improve our customer experience and be more successful in everything we do. Thank you once again for giving us this recent opportunity to serve you and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 6 nights in a 3 room apartment and the aircon in 2 of the rooms were leaking and not cold at all. Daily Cleanliness by housekeeping must be addressed as many items were missing or not replenished plus cleaning of tables etc. Very run down and bedding is not comfortable. On the 3rd days onwards, housekeeping placed all the new towel in the dinning room table. No kitchen as it was locked. The rooms all smells. We had aroma diffuser which helps a little. Front desk staff - very few were helpful. Making you feel unwelcome The only nice touch is the dried lavender placed in the lobby every night after 9pm . Queensbay Shopping center is about 8 mins by taxi and to get to Georgetown, the journey is around 30-35 mins by taxi or to Penang Hill. Location wise, not too great. Anyone talking outside the main door can be easily heard.…
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 1 Nov 2022
Dear Guest, We appreciate you taking the time to review your experience. I sincerely apologize for the shortfalls in service and inconvenience as a result. We are committed to continuously improving our guest experience and your feedback helps us do that. We will definitely do our best in the future to ensure you receive the level of service, attention to detail and courtesy that are expected of us and which you are most certainly entitle to. We hope you would visit us again, and we will make every effort to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not recommend this hotel as his location is very very noisy, day and night. And unfortunately they just have single wall windows. Double wall windows would have help fighting about the recurrent noise. Rooms and furnitures are tired, small and old television. During my stay WIFI wasn't available for a complete evening. Very small bar and closing early.
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Penang
Responded 12 Oct 2022
Dear Mimath, Thank you for choosing to stay at AC Hotel by Marriott Penang and providing your feedback Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet the expectations of the rooms. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are reviewed to prevent such incidents from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for taking the time to share your feedback with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a business & conference trip, we booked a 3-bedroom suite for 3 nights. The car park did not have any lifts to the lobby. Good thing we packed light. Check-in was smooth and the staff at reception were very helpful. The suite was clean and while it looks refurbished and painted, small details were overlooked. Chips, dents, and windows looked dirty. We expected a pantry at least since it's a 3-bedroom but nope, it was locked. Minibar fridge and kettle were stuffed into a study room and an ironing board. It looked misplaced and inconvenient to use. The rooms, bedding, and bathrooms were clean but could be improved. No saucers or even some spoons or cutlery were provided also. A water dispenser was put into the study as well but the bottle looks refilled or old. On the first day, we encountered multiple issues with the door lock, resulting in us being trapped outside. To the staff's credit, they were quick to respond but this showed that small things like the door locks were overlooked in the refurbishment. The small things mattered and while overall it's good value and a comfortable stay for a business group, that is all there is. If it didn't say Marriott at the entrance, I would have given it 4 stars. With the Marriott name, thankfully, the helpful staff made it average instead of poor.…
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Date of stay: September 2022Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Suites are located in a different building and can be difficult to access for those with some...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mohamad Salman, General Manager at AC Hotel by Marriott Penang
Responded 19 Sep 2022
Dear Eugene K, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations in terms of facilities. We are glad you enjoyed the service; I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to improve the experience. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Mohamad Salman Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enter the bathroom don’t have the floor mat, room switch spoilt. Call to front desk and they did a good job by sending maintenance guy and the floor mat in. Breakfast should start at 6.30am but until 6.40am only they accept the guest. No recommended for business traveller
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mohamad Salman, General Manager at AC Hotel by Marriott Penang
Responded 13 Sep 2022
Dear Tony S, Thank you for choosing to stay at AC Hotel by Marriott Penang and providing your feedback Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet the expectations of the room and breakfast operations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for taking the time to share your feedback with us. Best regards, Mohamad Salman Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$51 - US$59 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
AC Hotel Penang Bukit Jambul
LOCATION
MalaysiaPenangPenang IslandBayan Lepas
NUMBER OF ROOMS
423
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Claim Your ListingAC HOTEL BY MARRIOTT PENANG (R̶M̶ ̶2̶5̶3̶) RM 207: UPDATED 2023 Reviews, Price Comparison and 597 Photos - Tripadvisor
Frequently Asked Questions about AC Hotel by Marriott Penang
Which popular attractions are close to AC Hotel by Marriott Penang?
Nearby attractions include SPICE Aquatic Club (0.9 km).
What are some of the property amenities at AC Hotel by Marriott Penang?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Penang?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at AC Hotel by Marriott Penang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Penang?
Yes, free parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Penang?
Conveniently located restaurants include Kampachi, Hotel Equatorial Penang, Spade's Burger i-Avenue, and The View.
Are there opportunities to exercise at AC Hotel by Marriott Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AC Hotel by Marriott Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to AC Hotel by Marriott Penang?
Many travellers enjoy visiting Penang War Museum (6.1 km) and Penang Hill Corporation (1.3 km).