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Vistana Penang Bukit Jambul

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Traveller (256)
Room & Suite (226)
Dining (35)
Overview
  • Excellent24%
  • Very good49%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“bedroom suite”(22 reviews)
“bukit jambul”(30 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (371)
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346 results
Traveller rating
86
161
62
25
12
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Time of year
LanguageEnglish
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86
161
62
25
12
Show reviews that mention
All reviewsbedroom suitebukit jambulfamous nasi kandarstudy roomswimming poolpleasant stayqueensbay mallbusiness tripgolf courseroti canaimodern hotelbeds were comfortablehotel breakfastair conditionerrain showerstar hotelliving area
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1 - 5 of 346 reviews
Reviewed 2 days ago via mobile

I had booked the hotels via OTA and we were staying for 6days 5 nights, basicly i like the room ( we were stays at apartment) lokasi quite convinience. But cleaness is horible, everyday the dirty glasses are never washed so we have to wash...More

Thank Linda D
Response from Denys H, General Manager at Vistana Penang Bukit JambulResponded 2 days ago

Dear Linda D , Thank you for your recent stay with us and for feedback. We deeply regret that you have had an unpleasant experience while staying at Vistana Penang . We have taken note of your comments, which we regard as very serious, and...More

Reviewed 1 week ago

We stayed in a 3-bedroom suite on the 25th floor. It was clean and the beds were comfortable. Unfortunately, our suite was just next to the cooling towers and it was rather noisy especially when the balcony door was opened.More

Thank ibnibatutta
Response from Denys H, General Manager at Vistana Penang Bukit JambulResponded 1 week ago

Dear ibnibatutta , Thank you for sharing your feedback with Tripadvisor community . We are very glad to know you were pleased with the hotel overall . I am so sorry that noise from cooling towers disturbed you during your stay , rest assured that...More

Reviewed 2 weeks ago via mobile

I was pleasantly surprised that my booking on a deluxe room was upgraded to a suite on the 25th floor of the Vistana Residence. Not just the spacious room, more importantly got to enjoy the view of Straits of Penang with both Penang Bridge 1...More

Thank arhamid
Response from Denys H, General Manager at Vistana Penang Bukit JambulResponded 2 weeks ago

Dear arhamid, Thank you for taking the time to post your feedback on your recent stay with us here at Vistana Penang Bukit Jambul. We are very glad to know that you were pleased with upgrade to suite and enjoyed panoramic views of Penang. We...More

Reviewed 2 weeks ago via mobile

Property is well kept, but customer service was not up to the mark. They didn't clean my room for couple of days and they almost lost my laundry right before I could fly out. It was kind of stressful.More

Thank Hari R
Response from Denys H, General Manager at Vistana Penang Bukit JambulResponded 2 weeks ago

Dear Hari R , Thank you for sharing your feedback with Tripadvior community . Im very disappointed to read that we did not meet your expectation and you were stressed . Please accept my sincere apologies for shortcomings you ve encountered during your stay ....More

Reviewed 3 weeks ago via mobile

Firstly, if your looking for a beach then your out of luck at the Vistana. The beach is a good bit away, but the hotel does have a swimming pool and gym. The rooms are a good size and have air conditioning and toiletries. Unfortunately...More

Thank 92,002
Response from Denys H, General Manager at Vistana Penang Bukit JambulResponded 3 weeks ago

Dear 92002 , Than you very much for a such detailed feedback, your observations are taken seriously for further training & improvement . Please accept my apologies for shortcoming you ve encountered during your stay , rest assured all necessary actions will be taken to...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Concierge
Wheelchair Access
Airport Transportation
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Outdoor pool
Details
Price range
US$49 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$49 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (256)
Room & Suite (226)
Dining (35)
Pool & Beach (23)
Amenities (22)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lee H
26 January 2018|
Answer
Response from NickB1969 | Reviewed this property |
No there are no smoking rooms. You need to stand outside the main door
0
Votes
serinaPenang
14 September 2016|
AnswerShow all 5 answers
Response from WayneLeeGM | Property representative |
Dear serinaPenang, You may park as many cars in the Basement during your stay where space is available. Do request for extra keys for use in the carpark from the Front Desk. Parking is complimentary for hotel guests. Hope... More
0
Votes
Ms_anismanis
1 March 2016|
AnswerShow all 3 answers
Response from Hanifflai | Reviewed this property |
My apology for not able to answer your question. I was on a business trip which I stayed for 1 night.
0
Votes
Room Tips
"go with high floor."
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"The club suites are a bargain, and well worth the small increment in price."
Read review
"the hotel location is far from tourist spots"
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"Don't stay here, terrible hotel, shabby rooms, poor internet and poor AC...no hot water."
Read review
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