Picked this hotel because of the Southern location. New hotel but poor maintenance. Had to call front desk for toilet paper holder and fridge. Both missing from my room 427. Halfway through my shower, hot water stopped flowing. Basement sheltered carpark not open for use, had to park in their open air carpark. Food courts nearby. Pleasant staff.
Small hotel located in Gelugor, almost right next to USM. Plenty of eateries with different cuisines (fast food to Chinese to mamak to Malay to other Asian). Lotus's (formerly Tesco) is just next door. Parking is available and complimentary for hotel guests. Room itself is good size. Bathroom also good. Water pressure was excellent. Comfortable bed and pillows. Amenities were basic but adequate. Housekeeping was efficient. Ask for a quiet room. Check-in and check-out were a breeze. A refundable deposit in cash of RM100 is required for the room and another RM20 for each key card. It was a good stay.
I am happy with the hotel setup King Deluxe with window Near to airport Hypermarket Parking space available Clean and spacious for a great sleep for business travel Safety card to lift and room available Instragrammable spot at the lobby
The room is very convenient and comfortable. I went there one day with my friends. Many restaurants nearby the hotel which makes the visitors easy. The staffs also very friendly and keep smiling every time I pass by the reception.
stayed there with my taekwondo friends for 1 night. It was very convenient as it placed near to convenience stores such as Happy Mark and even TESCO. There are a lot of restaurants around the hotel. The interior design is amazing and the room is clean!!
i came here to ask for an USM event. Is good as the location is very near USM. Nearby have a lot of restaurant to have food for those who stay. Nearby have Tesco, 7-eleven and Happy Mart. So it's quite convenient.
Stayed there with my family for 2 nights. It was convenient: near USM, near TESCO, CHEAP. The services were great and the room was comfortable. However, the ventilation for the room was not okay as there were no windows in my room. I think it is suitable for business trip.
Stayed there for a business trip. My client book 3 rooms at the hotel for 6 days. The room is very comfortable, also the interior design of the hotel is better than usual budget hotel The staffs are friendly and very helpful Definitely will choose to stay at this hotel if staying in Penang in the future
The hotel is clean but small. It’s close to the airport especially when need a place to stay when you need to fly out the next morning or if you are coming from the highlands by bus and need a place to stay to catch a flight the next morning for Langkawi the next day.
Thank you U Hotel for a wonderful experience. From front desk, to housekeeping, and conference room - service was prompt, friendly, impeccable. You would expect this kind of service in a 5 star hotel - BRAVO U Hotel.
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