Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location.
Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang.
BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort.
Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings.
BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include :
- Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table)
- 210,000 sq.Ft. Dedicated M.I.C.E Centre
- Over 30 choices of venues of meetings and events.
Team Building at Active Academy
Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals.
Bukit Gambang Water Park
Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include:
- Longest Six Lanes Racer Slide with Digital Timer
- Longest Family Raft Ride
- Only Wave Pool in Malaysia with Eight Wave Patterns
- Totally Cashless Transaction System for convenience
- Suitable venue for private gatherings and banquets
Safari Park
Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia.
Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
My husband n I checked in this place on Saturday around 2.30pm after booking via Agoda. It was our first time here. Only 2 staff were at the reception and the queue was already building up and the front desk was filled with flies. They told us to wait for a call as check in was at 3pm. They did not bother calling housekeeping to check if any rooms were available. No calls received till 3pm. I had to wait at the reception for another 30mins to get my room key.
I specifically booked a garden view room with 1 large bed but the officer did not bother to check that. Instead we got a car park view with 2 beds joined together. Curtains were torn, pillowcase were torn, mattress were torn and the bedsheet was stained. Only 1 (body wash,shampoo and conditioner) provided throughout our stay.
Overcrowded pool without any sort of SOP for social distancing. It’s in house Oriental Oasis restaurant was not operational. The cafeteria was not opened in the afternoon for lunch but they had dinner buffet priced at RM38 - obviously we were not up for that.
It’s just a huge badly maintained place. Would never go there again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
been here for a conference and had a chance to visit the safari park. really really disappointed with that place. the animal is ok but it is not many. the cages are not fully occupied. most of the facilities and cages are under construction. nothing much to see. tram is only available at the end of the trail and do not carry passengers back to the entrance which is quiet far by walk. ticket fee is pricey for an under construction place. they should not open the place if they are not ready. and if they want to promote it, they need to give a really2 discounted price for the visitors. current price are not reasonable at all. the resort as a whole, look ok. many halls for conference activities. but bad telco connection. almost none. food, ok.
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Date of stay: October 2013
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location : It took us around 2 hrs drive from Kuala Lumpur, from highway exit 827 Sri Jaya, not Gambang. There is housing area and shop lots nearby the resort, Pasar Malam (night market) on Saturday evening where you can find food stuffs by walking distance. If you are a big family with limited budget, there are home stay available around this housing area. You may have to drive around and survey first, there are signboard with telephone number for you to contact.
We stayed at Arabian Bay Resort in a 2-bed room family suite, rooms with 2 single beds in each room. Not comfortable for us since we have 5 year-old kid sleeping together, there were gap in between and it was really hard.
There was TV in each bed room, not in living room.
The pool: was beautiful, my kids enjoy it. Breakfast: was too simple, not worth the money. The service was very poor. Staffs : I stayed here for 3 days 2 nights, never seen any smiles form its staffs, reception, restaurant, towel counter, all faces were sour.
I complaint to the supervisor after wrong informations given by his staff. The apology offered.
Hotel provides tram(shuttle) every 15 mins to waterpark (same place with safari park). First tram is at 9:30 am. I think the timing was not ok, it should start earlier. Imagine we finished breakfast at 8 am and nothing else to do just wait for the tram. If you drive yourself, you may park your car at water park do not wait for the tram. Tram will pick up guests at Caribbean Bay Resort too.
Water Park: The park is actually not huge like what you see in photos. Avoid this place during school holiday! Ticket RM30 for adult and RM22 for kid. The park is cashless park, you have to top up the value to your water proof wristband, every transaction will be made with barcode. However there is top up counter inside the park too, but I recommend to do it at ticketing counter to avoid queuing inside the park. We top up RM200, its enough for locker,tube,cabana renting, souvenirs and foods for 2 adults and 3 kids.
Cabana renting is RM50, renting cabana (Pavilion) is good for family, you will have your own space to put your belongings, changing (kids) and eating.
Outside food is not allowed, you have to buy food and drinks inside, the food was not ok. There are cup Noodles, Walts ice-cream, Chicken nuggets, sausage sandwiches, thats all.
Tube renting RM14 (deposit RM5) and RM10 (deposit RM5) for kids tube. Locker renting RM10 (deposit rm10), the locker key is bangle-liked key, you can wear it while enjoying the water.
Overall experience, not so special, we can find this kind of water park in Kuala Lumpur. What made the Bukit Gambang park is differ to other places is Safari Park.
Safari Park :
Tickets are RM30 for adult and RM22 for kids. You need to pay additional RM1 per head for tram. Inside the park, Wild Savannah tour (day time only), visitors have to be in the tram, it will bring you around the park with a staff explaining info about those animals. The animals are not various, but rare to be seen in Asia, such as Hyena, Cheetah. However, my kids enjoyed the tram so much.
After Savannah Tour you can walk around the safari, on the way to the village there is a park with restaurant, where the white Lions are. The restaurant (Simba Gourmet Hall) serves western food, the food was good, you can enjoy your foods while lions are watching you :P At the village, kids will enjoy rabbit, goat and elephant feeding. There is bird show at 12:30 and 4 PM, if you miss these and can still enjoy fire show at 7:45PM and Tarzan show at 8:15PM. However the ticket is multiple entries ticket, just do not tear you wristband off, in case you need to go back to your resort or find something to eat outside. The park will close at 8:30 PM.
Hope this will help.
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Date of stay: May 2015
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Trip type: Travelled with family
Room Tip:Â Our Room was far from internet router, so the wifi was extremely poor!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a nitemare! I drove over 200km all the way from KL with my family only to find a commotion at the check in counter on Nov 27, due to disorganise numbering system and incompetent front office crews. There was also a couple stormed into the front desk office looking for the Manager but he/she had chicken out. People were shouting and yelling. I had never seen anything like it! I waited patiently for my turn and after almost 2 hours, I was told that my paid room was not ready and it was at 5pm! At this juncture, i completely lost my patience . Somehow, a crew brave enough to face me and made an instant arrangement for me to get into my room. I was given my room key + the vouchers. But the nitemare was far from over. I went to the given room and found that someone is still staying inside and only check out the next day. I went back to the front desk and asked for full refund and they were" kind" enough to tell me - okay we will refund within 14 days with no black and white and no apology at all. I demanded to see the Manager, and as i expected the Manager won't dare. In short, after hours of driving, waiting and given an occupied room I bet no one in my shoe would barge with this low and poor quality of service. To BGRC, it's indeed a BIG NO NO for my family to go back there again. I'll certainly recommend better place than BGRC to my families and friends and for you out there who is reading this review - there are plenty of water parks that you can party. You and me deserve a better service!
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Date of stay: November 2011
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bukit Gambang Resort City, Kuantan (BGRC), We were at your waterpark today and we understand if you do not allow us to bring in outside food as you would like to do more business by selling it to us but it is ridiculous when you disallow me from bringing baby food that you do not sell into the park. It's 3(12cmx12cm) box of organic tomatoes, a few tarts and some guava, clearly not enough for 6 grown adults and 2 babies. We intended to spend money in the park and eat there but as you disallow food for baby, we decided to leave early and support the local business instead...In the name of business, you readily forsake any ethics. Please also have better food as the food you serve in the water park is tasteless, unhealthy and does not at all cater to the needs of a family with children and the elderly. A big shame...shakes head. please share this to all you know who have kids as to avoid a bad business with profit more that customers in mind.Shame on you @Bukit Gambang Waterpark
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Date of stay: October 2015
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Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rather than to commiserate with other reviews, we found a fit for our family of 4. Firstly, having 2 bedrooms gave us privacy while retaining safety.
Having a huge pool and huge restaurant age us elbow room during peak hours.
The water park, while not alluring, is built into the hillside. The large slides in the back are especially pretty to climb up to ride.
No, it is not cheap, but go during off peak season, with a family of younger kids, and check your expectations. Then enjoy the great value for money.
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Date of stay: April 2012
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Trip type: Travelled with family
Room Tip:Â Be sure to ask for a non-smoking room if needed, and get the Arabian wing or face a late night of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was here recently for Siti Nurhaliza's concert. I read the review from my fellow contributors on this site and it didn't sound welcoming. But, What the heck? i needed a place to stay overnight.
The room, overall was fine. It was large, the floor was a bit greasy, the chairs were heavily stained with only-god-knows.. The air conditioner took almost an hour to cool the whole room. The toilet had no toiletries except some abandoned looking shower cap and 1 soap. The toilet floor looked like it hadn't been cleaned for a week or so.
The restaurant was not welcoming. It looked like a dining hall for students. And food choice, was very limited.
I am really sorry to say all these stuff but I hope some actions will be taken to improve all these problems. The resort is undeniably beautiful but some standard should be put to ensure people will keep coming in the future.
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Date of stay: November 2012
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from zoesoo, Executive, Marketing & Communications at Bukit Gambang Resort City
Responded 13 Nov 2012
Dear Sir, Warmest greetings from Bukit Gambang Resort City! Thank you for your comments & suggestions. It is very important for the management to know what are the comments from the guests in order for the resort to improve and work towards the best. Rest be assured that the management will look into the areas mentioned seriously and actions will be taken to improve our services. Thank you Regards, Zoe Soo
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We stayed in the Carribean Bay Resort for two nights. Our main purpose was to enjoy the water park. We arrived at the hotel about noon, and check in process was quick. The studio room was large but appeared a bit run down. Beds and chairs were not comfortable. The bathroom shower had low water pressure despite the wall mounted water heater with pump. Personally I would prefer smaller room with better amenities. Housekeeping was nonexistent, the staff claimed too busy?? which was surprising since the hotel management would have known how many rooms they have and should have allocated enough staff. In the end only fresh towel were sent. Room cleaning DIY. Breakfast was acceptable. Need to come early though before food runs out. Buffet dinner was relatively cheap but a bit limited. The water park was great, kids enjoyed the attractions very much especially the slides and the wave pool. It was a busy day thus there were long queues for tubes and lockers but worth the effort. The part that caused major annoyance, to me at least, is that wherever you go within the resort its difficult to find area totally free from cigarette smoke. Since this is a family resort with a significant number of children around, we would expect at least areas with children such as the children's section of the swimming pool or the amusement park would be free from smokers though not the case. It did not appear that the staff cared at all seeing smokers puffing away right next to kids. The water park has notice not to bring outside food in and they searched your bags, but it would be ok to bring cigarettes in and smoke anywhere including the children's area with slides so as it appeared to be. The least that the management should do is to provide areas for smokers away from children and advise them nicely not to smoke near children which I did to those coming near my kids and smoke, but I feel that this should be the responsibility of the staff. Clear smoking policy should be placed on the website so that customers can make an informed decision.
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Date of stay: September 2012
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from zoesoo, Executive, Marketing & Communications at Bukit Gambang Resort City
Responded 27 Sept 2012
Dear Sir / Madam, Warmest greetings from Bukit Gambang Resort City! Thank you for choosing Bukit Gambang Resort City as your family holiday destination. We also would like to offer our utmost apologies for all the unpleasant experiences that your family gone through during the stay in the resort city. Please be assured that your comments about the smoking area had been brought forward to the resort & water park management attentions. We will also like to have your contact details such as your name & email address in order for us to update you the status of the smoking area. You may contact us at zoe@sentoria.com.my. We hope to see you & your family again in the future to see our improvement as well as to give us a chance to give you the best service. Thank you
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We stayed for 3d 2n as my wife's office seminar was scheduling there. So while my wife attends her seminar, I planned to bring my children to have some splash at the water park. We were given a family suite which is an apartment actually. During that time some ground works was on duty so its quite noisy during day and night. But overall, I dont have any comment on room.
Lots of activities can be done here. Jungle trekking, obstacle challenge and also water park. The water park was full with people and there is not enough Cabana (tent) since it was fully booked by others. Not enough tube to be rented. Oh ya, you have to change your money into a prepaid wristband to buy food/drinks inside the water park. No food/drink from outside allowed. We were stopped at the entrance and they've checked my bag deeply and clearly even I put sweets inside my swimming trunk. Haha... Very strict management.
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Date of stay: March 2011
Value
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Trip type: Travelled with family
Room Tip:Â choose Caribbean Suite block A (if not mistaken) since it is located at the main facilities,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After a good afternoon at the Bukit Gambang Water Park we decided to stop near so the kids could get a good early night sleep. The facade and checking in area looked good but once entering the hall way of our block I suspected I made a mistake as the walls were badly marked and damaged, half the door handles hung at odd angles. Then entering the room we were greeted by a musty pungent smell of stale room. The family room was huge but the furnishings were sparse, hard and and uncomfortable. The cleaning was a bit of a joke with accumulated dust in the corners. The bathrooms were just passable. I suggesting leaving but was my youngest would have had a meltdown she was so tired and the decision was made that as we were leaving early we would stick it out. Breakfast the next morning was awful, the worst we had in Malaysia and the faces of our fellow Malaysian guest appeared to confirm our opinion. A full hour before breakfast was to finish, items ran out. We asked if they would be replenished and were told no. When the milk ran out we ask for some more and was responded with a shrug!
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Date of stay: September 2014
Rooms
Location
Service
Trip type: Travelled with family
Room Tip:Â to get a good room I would look elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ianchinsh, General Manager at Bukit Gambang Resort City
Responded 13 Oct 2014
Thank you for your constructive feedback on your recent stay with us. . We regret to hear of the unpleasant experience you encountered during your stay and also on the loss of opportunity to offer immediate assistance to you as this was not brought up to our attention in a timely manner. The Management is serious about providing clean and comfortable suites to our customers, thus we have started refurbishing the Caribbean Bay Resort suites. On breakfast quality and replenishment as well as the attitude of the staff, we will investigate thoroughly and discuss with the departmental managers to prevent recurrence. We sincerely hope this will not deter you from staying with us again. For personalized assistance, please feel free to email ianchin@bgrc.com.my Thanks and best regards Ian Chin Resort Director
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No it’s pretty much a one day pass...if you want to have a day trip...Then I would suggest skip the kids show and reptile show at the safari park...as it’s not so entertaining but do hop on their tram and take ride for the safari experience...check out the cubs...their last trip to the safari is at 5.30...so yes it’s possible if you are skipping the shows as you can attend the fire show which is only at night...but if you want to attend all the shows then you need two days...
Hi not sure where in Agoda stated that, but there is no whirlpool bathtub. Any how we will verify with Agoda if such statement then need to be removed, thank you.
Hi, there are plenty of local restaurants across the resort ie 7-8 restaurants, and there are also Chinese, Indian and Malay restaurants in Gambang town which is 10 minutes away from resort.
There are more places to choose from in the Gambang area.
ALSO KNOWN AS
bukit gambang resort city hotel kuantan
LOCATION
MalaysiaPahangKuantan DistrictGambang
NUMBER OF ROOMS
1,124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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