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Bukit Gambang Resort City

Jalan Gambang, Gambang 26300 Malaysia
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Traveller (376)
Room & Suite (109)
Pool & Beach (39)


#2 of 4 hotels in Gambang

Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location.

Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang.

BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort.

Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings.

BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include :

- Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table)

- 210,000 sq.Ft. Dedicated M.I.C.E Centre

- Over 30 choices of venues of meetings and events.

Team Building at Active Academy

Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals.

Bukit Gambang Water Park

Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include:

- Longest Six Lanes Racer Slide with Digital Timer

- Longest Family Raft Ride

- Only Wave Pool in Malaysia with Eight Wave Patterns

- Totally Cashless Transaction System for convenience

- Suitable venue for private gatherings and banquets

Safari Park

Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia.

Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates.

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Full view
Property amenities
Free parking
Public wifi
Fitness Centre with Gym / Workout Room
Free breakfast
Water park
Children Activities (Kid / Family Friendly)
Shuttle bus service
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Laundry service
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Room features
Air conditioning
Dining area
Private balcony
Room service
Wardrobe / wardrobe
Flatscreen TV
Bottled water
Private bathrooms
Tile / marble floor
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Malay


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389Reviews17Q+A100Room tips
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Jessica A wrote a review Aug 2020
3 contributions
My husband n I checked in this place on Saturday around 2.30pm after booking via Agoda. It was our first time here. Only 2 staff were at the reception and the queue was already building up and the front desk was filled with flies. They told us to wait for a call as check in was at 3pm. They did not bother calling housekeeping to check if any rooms were available. No calls received till 3pm. I had to wait at the reception for another 30mins to get my room key. I specifically booked a garden view room with 1 large bed but the officer did not bother to check that. Instead we got a car park view with 2 beds joined together. Curtains were torn, pillowcase were torn, mattress were torn and the bedsheet was stained. Only 1 (body wash,shampoo and conditioner) provided throughout our stay. Overcrowded pool without any sort of SOP for social distancing. It’s in house Oriental Oasis restaurant was not operational. The cafeteria was not opened in the afternoon for lunch but they had dinner buffet priced at RM38 - obviously we were not up for that. It’s just a huge badly maintained place. Would never go there again.
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Date of stay: August 2020Trip type: Travelled as a couple
Eveline Marboen wrote a review Nov 2019
Jakarta, Indonesia65 contributions2 helpful votes
When i have internship in Imperia College, i live in Bukit Gambang Resort City (BGRC) its placed in Pahang district. In BGRC there are so many accommodation and facilities like an apartment, swimming pool, restaurants, outbound area, zoo / safari park, homestay, parking area, play ground, water park and much more. So if you have time for holiday just come and enjoy this place and the service.
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Date of stay: November 2019Trip type: Travelled with friends
Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Pipin e Thank you for sharing your experience at BGRC. We hope you an enjoyable and abundance of exposure during your internship while living at BGRC. Do come visit us for your next holiday!
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meelo wrote a review Oct 2019
Kuala Lumpur, Malaysia334 contributions84 helpful votes
Stayed over for 2 nights for work. Room was large but very bare. Bedding was very basic with one pillow. Bathroom was large but also bare. Shower leaking at the wall mounting so there was a mini waterfall but water pressure was still ok. Toilet paper was wet when I entered the room. 2 strands of hair was left on soap dish. I suspect that left over food was served for next meal. Choice of dishes were few and doesn't taste great at all. Upon arrival, we were not allowed to stop at lobby to drop off heavy luggage. We kept being chased to enter the car park instead. Given a choice, will not go back.
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Date of stay: October 2019
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Mcmeelo Thank you for sharing your review on your last experience at BGRC. The Management has taken measures to improve our shortfalls and we hope your next visit will be an improved staying experience.
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papa0102 wrote a review Sep 2019
Nilai, Malaysia5 contributions7 helpful votes
I was travelling with my 4 kids age 5,4,1 year & 7 month + my elderly mom. Thank you to reception that allow me to check in a bit earlier then your check in time. But i was received wrong information with Water Park & Safari Park operation Hours. Make me so upset and spoil my holiday mood. Hope in future they have knowledge about the product as well . Restaurant service and food for breakfast was poor on 17 Sep . No boil egg??? Chef was standing and chat to each orther,
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Date of stay: September 2019
Sleep Quality
Room Tip: Higher unit and end corridor
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Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Papa0102 Thank you for sharing your review. Measures of improvement have been taken and we hope your next visit will be better and memorable than the last visit. Thank you for visiting BGRC!
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Syaheed wrote a review Sep 2019
Kuala Lumpur, Malaysia20 contributions24 helpful votes
Stayed there for 4D3N. Housekeeping didn't came at all to change our bed sheet or our towel (although we have requested). Air conditioning not good at all. Spacious room but without bathtub, 1hp air-condition not up par, average breakfast, lunch provided. Water park badly maintained, disgusting. Safari park is not for faint hearted, you need to walk/climb over long way up there. Tired. the animals and the facilities were not maintained good.
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Date of stay: September 2019
1 Helpful vote
Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Syaheed, Thank you for sharing your feedback with us. Refurbishment and upkeeping are in progress by phases. We hope you will have an improved and better holiday experience with us in your next visit.
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US$39 - US$1,177 (Based on Average Rates for a Standard Room)
bukit gambang resort city hotel kuantan
MalaysiaPahangKuantan DistrictGambang
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Frequently Asked Questions about Bukit Gambang Resort City
Which popular attractions are close to Bukit Gambang Resort City?
Nearby attractions include Bukit Gambang Water Park (1.8 km).
What are some of the property amenities at Bukit Gambang Resort City?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Bukit Gambang Resort City?
Top room amenities include air conditioning, a flat screen TV, and a dining area.
What food & drink options are available at Bukit Gambang Resort City?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Bukit Gambang Resort City?
Yes, free parking is available to guests.
Are there opportunities to exercise at Bukit Gambang Resort City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Bukit Gambang Resort City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bukit Gambang Resort City?
The staff speaks multiple languages, including English and Malay.
Does Bukit Gambang Resort City have any great views?
Yes, guests often enjoy the park view available here.
Is Bukit Gambang Resort City accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.