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Bukit Gambang Resort City

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328 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Kuala Lumpur, Malaysia
Reviewed 21 December 2016

Check-in to Caribbean Bay Resort on Sunday evening and our room is not ready, fan not working, dripping aircon. The housekeeping staff arrived to make up our room at about 7.30pm, poor guy have to work alone. We decided to extend out stay since we would like to cover both water theme park and safari park. We changed room the...

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Helpful?
Thank kampungBOI
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We appreciated your constructive feedback as this allows us to work towards continuous improvement. We are glad to hear that you will definitely return for a vacation and we look forward to welcome you in the near future. If I can be of personalized assistance, please feel free to email...

Kuala Lumpur, Malaysia
Reviewed 20 December 2016

My room at S3-05-01, staying there for 1 night (17 December 2016). All staff very friendly and helpful. The room are clean, but the water heater and telephone not working, thus I need to walk to the lobby regarding the fun fair operating time. The television is very old and could only get 2 channel tv which is RTM 2...

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1Thank NajwaMno
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive feedback on Tripadvisor.com. We have taken note of your comments and have immediately got the faulty equipment rectified. We are very glad to hear that you will consider to return to Bukit Gambang Resort City and we look forward to welcome you and your family in the near future. If I can be of personalized...

Singapore
Reviewed 17 December 2016

Excellent Getaway for family or group. Rooms are excellent and very clean, Safari was great and Water Theme Park was awesome! I would recommend this location to companies seeking for Team Building activities as well. Superb!!!

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Thank Daniel J
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor.com. We are very happy to note that you and your family have had a great getaway and we look forward to the opportunity to be of service to you in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City

Reviewed 16 December 2016 via mobile

Water theme park and safari park is definately a must go in Kuantan. Make it a trip there come Visit Pahang Year 2017. The games were great. The wave pool..canopy rides..the six lane race..the glacier ride. The promotional rates were reasonable

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1Thank pulman6571
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com and we are delighted to hear that you have had a great time at our water park and safari park. We look forward to receive you and your family again in the near future. Thank you and best regards Ian Chin Resort Director Bukit Gambang Resort City

Reviewed 16 December 2016

Stay period 2 - 4 Dec 2016. Room Condition - Nice view and suitable for large family. 1 took 2 units of Family Deluxe @ Arabian Bay Resort. Huge bed and clean bathroom. No Astro Channel , only local channel with good coverage. But we still enjoy the trip due to limited of time. Staff - Arabian Bay Resort staff...

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1Thank Muhammad Atfi K
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com and we are certainly delighted to hear that your family have had a great experience during your last vacation in December. We look forward to welcome you and your family in the very near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort Director

Reviewed 15 December 2016 via mobile

We rent a 2 room family suite. When we reach the room the floor was full of sand, the bedroom bed shed was very dirty & the place is very busty. We call the room service to vacuum the floor they told use they don't have vacuum they only mop & sweep the floor . The breakfast there was very...

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Helpful?
Thank Jordan C
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive comments on the cleanliness of the rooms and breakfast quality. We sincerely regret that our services have not met your expectation and we sincerely hope you will grant us another opportunity to extend the warm hospitality that your family deserved. If I can be of personalized assistance, please do not hesitate to get in...

Reviewed 8 December 2016 via mobile

Try to avoid block S2 which facing to the cafe. We can't open the balcony's foor due to bad smelly food wastage which are leak from the hose to wastage area. No wifi due to under maintainance. Phone signal reception sometime drop(celcom). Toilet a bit dirty. Overall are acceptable. Staffs are very friendly. Service very fast. Superb response from the...

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1Thank Putera H
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Caribbean Bay Resort on Tripadvisor.com. We appreciated your constructive comments and we have immediately followed up to ensure that all the areas of concern are rectified. We look forward to welcome you and your family to Bukit Gambang Resort City in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City

Reviewed 6 December 2016

best place for a family vacation. they have safari, water park, extreme park under one roof. tram provided in all area to access to the attractions. accommodation with lots of facilities , nice pool side . full of green scenery. its suitable for any purposes of trip especially for team building and family vacation

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Thank Norain m
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on Tripadvisor.com. We are certainly delighted to hear our services have exceeded your family's expectation and we look forward to the opportunity to be of service in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City

shah alam
Reviewed 26 November 2016 via mobile

Staying: Carrebian Bay Resort Room: smelly, sink pipe=loose, no bath mat, low pressure shower, on aircond still warm Staff: Reception not really efficient, we booking by group - when arrived no room for us Facilities: iron room-plz swept the floor throw away the hairs; pantry-not really a pantry; staircase-dirty; corridor link carribean and arabian - no lights (save costing); seminar...

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3Thank lyaza
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Caribbean Bay Resort on tripadvisor.com and we have taken note of your constructive feedback on our services offered. All your comments have been discussed with the departmental managers and we have taken corrective measures to prevent recurrence. We sincerely hope you will grant us another opportunity to be of service to you and if I can...

Reviewed 24 November 2016 via mobile

First and last visit staying for one night at the apartment during evening the corridor was so dark with no lighting on earlier it was so scary when you walk along the corridor to the elevator water park not so hygiene you can see water become dark when too many people inside the and so uncomfortable to enjoy

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Thank Arriesya32
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor. We sincerely regret to hear of your unpleasant experiences on the corridor lighting and we will increase frequency of checks to ensure the corridor are always brightly lit throughout the day and night. On the water quality at the water park, please rest be assured that the water is constantly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 

Additional Information about Bukit Gambang Resort City

Address: Jalan Gambang, Gambang 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Gambang
Price Range: RM155 - RM292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“They have plenty to choose. No worries tho. ;P”
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“Block S1 better as facing to main road of the resort”
 of 5 bubbles mzmfadzli, 17 Feb 2017 | Read review
“Room budget, but price mid-range”
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5 of 5