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Bukit Gambang Resort City

355 reviews
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Traveller (349)
Room & Suite (107)
Pool & Beach (48)
Overview
  • Excellent15%
  • Very good20%
  • Average40%
  • Poor15%
  • Terrible10%
Travellers talk about
“water theme park”(22 reviews)
“night safari”(13 reviews)
“flying fox”(13 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (355)Write a Review
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53
70
130
53
38
Show reviews that mention
All reviewswater theme parknight safariflying foxwild animalsoutdoor activitiesentrance feemagic showwhite lionmy kids lovesingle bedshort holidaylocal dishesatv ridefamily vacationbasic amenitieshot showerarabian suite
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51 - 55 of 344 reviews
Reviewed 13 February 2017

everything fine .. just must put some spoon maybe it will more good .. room clean ..bath also clean ..good service ... tram bit late like we already wait at 9 am but late bit .. safari i think good but tarzan show bit bored...More

Thank 박김 형
Response from Ian C, General Manager at Bukit Gambang Resort CityResponded 20 February 2017

Thank you for sharing your constructive feedback on Tripadvisor.com and we are delighted to receive your 4 Star Ratings, which indicated that our services have met your expectations. We will continuously improve the shows in Safari Park to live up to our motto of "entertaining...More

Reviewed 11 February 2017 via mobile

We stayed at the Carribean suite for 2 nights. The toilet cleanliness is seriously below average. The were hairs at the shower area, the water heater didn't work. The kitchen area looks OK but there was a lipstick stain at one of the cups (not...More

Thank Syed Hudd Azraa... S
Response from Ian C, General Manager at Bukit Gambang Resort CityResponded 20 February 2017

Thank you for reviewing your last vacation on Tripadvisor.com. We sincerely regret to hear of the unpleasant experiences and have discussed your comments with our departmental managers and taken corrective measures to prevent recurrence. We sincerely hope you will grant us another opportunity to be...More

Reviewed 1 February 2017 via mobile

It take longer time to proceed check in at the reception area. SOP should be improved on the check-in process. Room is big enough but periodical inspection on the facilities of room should be carried out, the attenna wire is broken so tv does not...More

Thank YCTey
Response from Ian C, General Manager at Bukit Gambang Resort CityResponded 20 February 2017

Thank you for your constructive comments on Tripadvisor.com. We sincerely appreciated your feedback as this allows us an opportunity to undertake corrective measures to improve our services. We look forward to your next visit in the near future. Thank you and best regards Ian Chin...More

Reviewed 29 January 2017

This is the 2nd time I am here. The first one I was staying at the Carribean. With the low-grade facilities, this time round, we upgraded to the Arabian. The room was clean, but the feel is like a budget hotel with a living room,...More

Thank Lawrence9999
Response from Ian C, General Manager at Bukit Gambang Resort CityResponded 20 February 2017

Thank you for your constructive comments on Tripadvisor.com. We sincerely regret your stay was marred by the fact that the 2 bedroom suites are situated away from the Studio suites as the situation could have been easily resolved by contacting our Front Office Manager. We...More

Reviewed 26 January 2017 via mobile

Came here for one night with our extended family. We booked two family suites and one studio deluxe. We paid extra money to have pool view for the family suites but there was no view. We were assigned to the Arabian resort. The rooms had...More

Thank snowie_oz
Response from Ian C, General Manager at Bukit Gambang Resort CityResponded 20 February 2017

Thank you for reviewing your last vacation on Tripadvisor.com. We sincerely appreciated your constructive comments as this allows us to take corrective measures to improve our resort services leading to better customer's experience. We sincerely hope you will grant us another opportunity to be of...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Room Service
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Conference Facilities
Concierge
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Indoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$37 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$37 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (349)
Room & Suite (107)
Pool & Beach (48)
Dining (30)
Family and Play Areas (16)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Chie How L
13 October 2017|
AnswerShow all 2 answers
Response from Zahar_BGRC | Property representative |
Hi not sure where in Agoda stated that, but there is no whirlpool bathtub. Any how we will verify with Agoda if such statement then need to be removed, thank you.
0
Votes
Wei Chai S
10 August 2017|
AnswerShow all 2 answers
Response from Zahar_BGRC | Property representative |
Hi, there are plenty of local restaurants across the resort ie 7-8 restaurants, and there are also Chinese, Indian and Malay restaurants in Gambang town which is 10 minutes away from resort.
0
Votes
Wei Chai S
30 July 2017|
AnswerShow all 4 answers
Response from Khairina T | Reviewed this property |
Yes, that is what we did. The first day we went to Safari Park, and the next day we went to Water Park.
0
Votes
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Room Tips
"Bring along your hair dryer and bathroom amenities."
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"Ask to stay in Arabian Bay Resort as the location is cleaner and most of the activities are located around it."
Read review
"Request room near with elevator coz at night felt very scary when you walk at corridor."
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"They have few options of rooms, studio, family two bedroom"
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