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Bukit Gambang Resort City

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Bukit Gambang Resort City
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328 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Reviewed 1 November 2016

Spacious, comfortable & affordable rooms for medium size family. Complete with water park & safari style zoo for the whole family to enjoy. Nice foods to taste & night entertainment facilities are also available.

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Helpful?
Thank Nik Mohd Alias N
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for posting your comments on tripadvisor and we are glad that you have found our resort ideal for family vacation. We look forward to welcome you and your family again in the very near future. Thank you and best regards Ian Chin Resort Director Bukit Gambang Resort City

Subang Jaya, Malaysia
Reviewed 27 October 2016

Family stayed at the Carribean Bay, suite. It is just normal room, the children enjoyed it and we ate at the Chinese restaurant. Price is reasonable. We are on transit to Sungai Lembing and Cherating. We went to visit the Safari, a lot of walking though. Bird Aviary is OK. Lunch with White Lion at the restaurant is OK. It...

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Helpful?
Thank plstryagain
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor and we sincerely appreciated your constructive comments. We will strive to improve the overall customer experience for all our valued guests. We look forward to be of service in the near future. Thank you and best regards Ian Chin Resort Director Bukit Gambang Resort City

Petaling Jaya, Malaysia
Reviewed 21 October 2016

felt more like an apartment stay and not a hotel. Service at the cafe was horrible (1 hour wait) for ala carte orders during off peak hours even though there weren't a lot of diners. room is huge, can fit a large family comfortably (2 bedroom, 2 bathrooms) only wished that they'd have just 1 big tv in the living...

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Helpful?
Thank Thajunisa
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor. We sincerely appreciated your constructive comments as this allow us an opportunity to improve our service and facilities. We sincerely hope the shortcomings on our part will not deter you from visiting us again and we look forward to your next stay so that we have another opportunity to better...

Westminster, California
Reviewed 20 October 2016

I booked 3 nights stay of which 2 nights were from a voucher given by my friend while the other 1 night was through booking at the hotel via their KL's staff. Check in was not easy since they somehow did not have my booking and I was supposed to pay full walk in price for it. Good thing I...

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Helpful?
Thank FMCarr
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive comments on your recent stay at Bukit Gambang Resort City. We sincerely regret to hear the shortcomings on our part and hope that this did not mar your stay with us. We have discussed your comments with our departmental managers and have taken corrective measures to prevent recurrence. We sincerely hope that you will...

Petaling Jaya, Malaysia
Reviewed 20 October 2016 via mobile

We stayed 3d2n in Caribbean Resort, our studio suite is big for 3 of us which attached with balcony. It is clean & nice room. However, management should change t big TV box to the flat screen tv~ it definitely will looks better. We enjoyed t Safari park & nite jungle. We tried Camel ride, really have fun! T colorful...

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Helpful?
Thank LetsWalk2
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for posting your constructive comments on Tripadvisor. We have taken note of your positive recommendations and we are certainly glad to hear that you have had a very great and joyous moment at our Water Park and Safari Park. We look forward to be of service again in the near future. Thank you and best regards Ian Chin...

Lumut, Malaysia
Reviewed 11 October 2016

I've stayed for 3days and 2nights during long weekend on Hari Raya. The room price is reasonable. The room is more spaces, nice, clean and comfortable. Travel with 2adults + 2kids, my kids is very enjoyed and wonderful experience at the theme park. Many activities, for kids & family with good surroundings with good sport facilities. Will come again by...

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Helpful?
1Thank norhainasrah79
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor and we are delighted to hear that we have exceeded your expectatons in the resort and the theme parks. We look forward to your upcoming visit and do let us know if we can be of further assistance to make your stay more enjoyable. Thank you and best regards Ian...

Johor Bahru, Malaysia
Reviewed 10 October 2016

Have 2 days 1 night at Bukit gambang, water park is nice, hotel also quite near water thema park & safari. The only make me feel not comfortable is hotel, i stay at block S2-01-05, the bed is sticky and no change, air con not cold, very bad room soundproofed, upper room got children, running here and there and pull...

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Helpful?
Thank ttysg123
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor. We sincerely regret to hear of your unpleasant experiences during your stay although we would have wished that you got in touch with our Manager on Duty for a room change or further assistance. We have taken note of your constructive comments and have changed the operating hours of our...

Kuala Lumpur, Malaysia
Reviewed 6 October 2016

This resort is very calm since it is located very far from any town. The nearest is the small Gambang town, about 7 kilometres. I would love to bring my kids here in my next visit. I dont have time to experience its water park, since i was on working trip. The Family suite that i stayed was spacious, with...

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Helpful?
Thank ABO2735
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor.com and we have taken note of your constructive comments on the wi-fi connectivity and the hot shower. We are delighted to hear that you would consider bringing your children on your next visit and we look forward to be of service again in the near future. Thank you and best...

A TripAdvisor Member
1 review
Reviewed 23 September 2016 via mobile

A big applause to Miss Karen 👏🏼👏🏼👏. She care us very well when we needed help. She planned our itinerary for 3 days systematically. Special thanks to Mr.Faisal & team for the exciting games. My entire family was very enjoyed & happy with the trip especially with the accommodation (Arabian), it's very clean and nice view. Thank you very much...

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Thank A TripAdvisor Member
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for reviewing Bukit Gambang Resort City on tripadvisor and we are delighted to know that our employees have exceeded your expectation. We will pass on your compliments to them and share this on our employee bulletin board so that this will constantly inspire all our employees to go the extra mile for each and every of guests. We...

Singapore, Singapore
Reviewed 22 September 2016 via mobile

This place is good just for a stopover - there is no garden and the mini activity area across the resort is infested with mosquitos. The apartments and resort are spacious and clean, while the surrounding has minimal maintenance. The food selection when we were there was good especially during dinner when the dining hall seemed to be opened to...

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Helpful?
Thank Siewwan
Ian C, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive feedback on your last visit to Bukit Gambang Resort City and we look forward to be of service in the near future. Thank you and best regards Ian Chin Resort Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 

Additional Information about Bukit Gambang Resort City

Address: Jalan Gambang, Gambang 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Gambang
Price Range: RM155 - RM292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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