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The hotel is very neat and the staff is helpful and friendly. The rooms are comfortable and quiet.
The parking lot has a lot of space and the breakfasts were OK at a reasonable price.
The only downside was that the Wi-Fi wasn't working properly.
Thank Pamela P
Response from prHVPR, Director de Relaciones con Clientes at Hotel VictoriaResponded 6 January 2017
Hello Pamela, thaks for the feedback we really appreciate your opinion, we are working with our wifi provider to improve this service. It was a pleasure to assist you, we hope to see you soon.
This place is really the worst hotel we have ever been!! The so-called Manager and her staff were always trying to cheat on us since the very beginning. I guess that the good reviews on this cavern are from friends and relatives of the owners...More
Response from Wendy L, Director de Relaciones con Clientes at Hotel VictoriaResponded 23 June 2015
Buenas tardes, lamentamos leer su comentario, sin embargo para nosotros es de suma importancia conocer la percepción de nuestros clientes...More
This is a TERRIBLE place. We really advise you DON'T GO.
The Hotel is not what the pictures show. Is old, not clean, but must of all,the staff there cheated on us since we made the reservation. Once we were at the Hotel they did...More
Thank Yukh S
Response from Wendy L, Director de Relaciones con Clientes at Hotel VictoriaResponded 6 May 2015
Good afternoon, we deeply sorry to read your message, we have no records under your tripadvisor user name. About your stay, the hotel have policys during Cumbre Tajin and refund is not available. If you need to contact us with more details please feel free...More
Great place for business trip, but also for family, the rooms are really clean, and beds very comfortable.
Although it is on a main street the rooms get very quiet.
The pool is warm and clean, but not big, just enough to refresh and relax....More
Response from Wendy L, Gerente at Hotel VictoriaResponded 17 October 2014
Thank you for your comment, we glad you enjoy our breakfast at the Terranova Restaurant.
Our pleasure to serve.
We went to this hotel for a quick weekend vacation to Poza Rica. It's a confortable hotel located in downtown poza Rica, which is a good choice if you want a good centric location at an affordable price
1 Thank penichiki
Response from Wendy L, Director de Recepción at Hotel VictoriaResponded 17 October 2014
Muchas gracias por sus comentarios, ha sido un placer atenderle.
Visitenos en nuestra página de Facebook.
US$44 - US$77 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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