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Sugar Palm Grand Hillside

1,021 reviews
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Traveller (1144)
Room & Suite (444)
Pool & Beach (142)
Overview
  • Excellent38%
  • Very good44%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“pool access room”(70 reviews)
“steep hill”(27 reviews)
“free mini bar”(10 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (1,021)Write a Review
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197
208
67
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17
Show reviews that mention
All reviewspool access roomsteep hillfree mini bartv channelstop floorspacious roomsthe main roadegg stationmin walkrestaurants and shopsinfinity poolnice poolbeach towelslow seasonliftsbalconykata
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1 - 5 of 520 reviews
Reviewed 3 weeks ago

I was excited about staying at this hotel because the previous reviews and photos of the grounds were great but when we got here, we were very disappointed. I will start with the positives: -My husband and I got to the hotel at 12am and...More

Thank Ellyn W
Response from SugarPalmGrand2015, Manager at Sugar Palm Grand HillsideResponded 1 week ago

Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! First and foremost, We thank you for the pros you have mentioned at the beginning of your feedback. We appreciate it very much. All our staffs are very much happy to assist all our our guests...More

Reviewed 14 January 2018 via mobile

Nice ideea for a hotel, But this place need a lot of improvements. It is a problem with cleaning. Also the staff do not speak english or another foreign language. The Beach is Close, But It is ugly. You need to Take a car for...More

Thank Diacretzu
Response from SugarPalmGrand2015, Manager at Sugar Palm Grand HillsideResponded 18 January 2018

Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Please accept our sincerest apology for not meeting your expectations on your last visit to Phuket. Your concerns will not be overlooked but we will try our best to improve. Our best regards to you and...More

Reviewed 14 January 2018 via mobile

Very good service, friendly staff especially Paul and Julie. Good pool and good location. They just need to improve small details like tv channels for foreigners (no other international channel except DW) and no iron available in the room. Otherwise our experience in the hotel...More

Thank Loi Basilio M
Response from SugarPalmGrand2015, Manager at Sugar Palm Grand HillsideResponded 18 January 2018

Dear Valued Guests, Thank you for your feedback and for choosing to stay in our hotel. We apologize that we did not meet your expectations. Your concerns will not be overlooked but we will find a way to improve on that area. We appreciate that...More

Reviewed 26 December 2017

I lived in this hotel 3 years ago and my rating was 5 out of 5. Very beautiful view with semi-private pool on the hill, but the room and facilities become old, and not as clean as before. There are some dust particles on the...More

Thank Lucius W
Response from SugarPalmGrand2015, Manager at Sugar Palm Grand HillsideResponded 2 January 2018

Dear Mr. Lucius W, Thank you for your review. Your comments is our gateway to improvement and we are thankful for your concern. We apologize if we didn't meet your expectations this time. We will certainly give attention to some things you have pointed out....More

Reviewed 25 December 2017 via mobile

The location of the hotel is just perfect. 100 meters from Kata center. Since the hotel is situated on a hill, you can enjoy a panoramic view of Kata. Rooms are absolutely nice, and staffers are dedicated. Being in city center, you can also enjoy...More

Thank franckor2015
Response from SugarPalmGrand2015, Manager at Sugar Palm Grand HillsideResponded 2 January 2018

Dear Valued Guests, Thank you for your kind and nice review. We are grateful that you have enjoyed your stay. Please feel free to contact us at info@sugarpalmgrand.com should you need any assistance on your next visit to Phuket. Best Regards and all the blessings...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$57 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Kata Beach
#10 Family Hotel in Kata Beach
#12 Romantic Hotel in Kata Beach
#14 Luxury Hotel in Kata Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Kata Beach
#10 Family Hotel in Kata Beach
#12 Romantic Hotel in Kata Beach
#14 Luxury Hotel in Kata Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (1144)
Room & Suite (444)
Pool & Beach (142)
Dining (38)
Family and Play Areas (1)
Questions & Answers
Ask a question
jadereesxx
4 December 2017|
AnswerShow all 3 answers
Response from Blessed_24102004 | Property representative |
Yes
0
Votes
Meghan L
22 November 2017|
AnswerShow all 2 answers
Response from Nesa R | Reviewed this property |
Depends. If the standard or deluxe, its a very tight squeeze.!
0
Votes
NickChina
1 August 2017|
Answer
Response from taybeyhui | Reviewed this property |
I will not say exactly, but it seems to be there. There is always someone on the lobby. I think there will be no problems.
0
Votes
Google Translation
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1234567
Room Tips
"Higher floors -> better views but some views are obstructed due to protruding balconies of adjacent rooms."
Read review
"Upgrade to a deluxe room. bit of a walk to room but worth it."
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"View of ocean!"
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"Always try and get a pool access room. The extra cost is worth it."
Read review
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