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Hilton Phuket Arcadia Resort & Spa

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#32 of 132 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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3,007 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Phuket Arcadia Resort & Spa
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Showing 2,028: English reviews
london
Reviewed 21 February 2014

Very nice hotel, but we did have to upgrade to a deluxe suite, the first room they gave us was very small and dark, overlooking a large tree which, blocked any view. The suite was very big with lots of light over looking the sea. The staff at reception were very helpful and friendly. Only a 5 minute walk to...

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Helpful?
Thank lorraineneill
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are disappointed to know that some aspects of your stay fell below your expectations. However, we are glad to know our reception team member’s helpful & friendly manner made you change your negative image of our resort. Once again, we...

Seoul, South Korea
Reviewed 20 February 2014

I will strongly recommend this place, Hilton Arcadia, whoever visits Phuket. Beautiful scenery and nature friendly location will make everyone feel comfortable. Birds chirps may be a little noise for you in the morning, but please try to feel like it as you are a part of nature.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Taeyong H
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of Operations Hilton Phuket Arcadia Resort & Spa

Solihull, United Kingdom
Reviewed 20 February 2014

As a hilton honors member, we found the hotel to be most comfortable, had a very nice sea view, and we enjoyed our vacation break. Would recommend this resort. Have to refer to the following points, 1) I found your check in staff not as you would expect from a HIlton hotel, it took some 45 minutes to complete, only...

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Helpful?
Thank Alun C
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was our great pleasure to welcome you as our Hilton HHonors member. We are glad to know that you and your wife enjoyed the overall stay with us and would recommend our resort to other travellers. However, we are of...

Soroe, Denmark
Reviewed 19 February 2014

Close to the beach, nice pool area, and very nice rooms. Very good breakfast with a lot of different food, however I missed a better fruit buffet, e.g. pomelo, oranges, bananas etc. Karon Beach is one of the best beaches we have visited in Phuket

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Annette J
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of Operations Hilton Phuket Arcadia Resort & Spa

New York City, New York
Reviewed 19 February 2014

Bad parts first: 1) staff generally slow and not responsive even by Hilton standards 2) too many tourist groups 3) a bit too far to walk to local restaurants/bards 4) one can hear loud music being played at hotel bars deep into the night 5) lousy breakfast Good parts: The hotel is very big and one won't see many other...

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2Thank Wanderer_In_BJ
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Hilton Phuket Arcadia Resort & Spa for your recent vacation and taking the time to share your experience through our on-line survey. We really appreciate your valuable comments. We have shared your comments with our respective management team seek ways to refine our service in the future. We thank you for your truly valuable...

Milan, Italy
Reviewed 17 February 2014

Hilton Arcadia, Karon Beach 5/2-13/2 2014 This is NOT a five star beach resort. This is a group-charter hotel, somewhat better level. For a holiday resort we think two thing are of outmost importance; the room and pool/beach facilities. This hotel is very big, some 680 rooms. That means that at any given moment there are some 1.000-1300 guests in...

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Helpful?
2Thank PsonMark
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are truly disappointed that we fell below your expectations in many aspects. We understand that we have many areas to be improved on our facility and services, however we would appreciate if you allow us to have opportunities to understand...

Shanghai, China
Reviewed 16 February 2014

Good sea view in the sea view room, hotel is big like a garden, also nearby the beach, several pools are very good for kids to play, my kid like the hotel very much, it's very suitable to spend holiday with family. But there's not many restaurants choice outside the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jianming C
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of Operations Hilton Phuket Arcadia Resort & Spa

TIANJIN, China
Reviewed 16 February 2014

As the first oversea trip, the hotle was very quite and Beautiful, the staff were very nice and kindly to help us whenever we were in trouble. The pool was very great, and the location was also good, where was nearby the Karoon Beach, we walked and swimmed in the beach, which was my precious memory. While there was also...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Guo E
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of Operations Hilton Phuket Arcadia Resort & Spa

上海, China
Reviewed 15 February 2014

Hilton Phuket Arcadia Resort & Spa is a very good experience in our Phuket swim, have very good service and convenient location, the Hilton Phuket Arcadia Resort mixes & Spa bar consumption is also very reasonable, in the room is very clean, just little Chinese service, hope to go again next time, can have the Chinese at the front desk.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Fang G
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to hear that you had a pleasant experience with us. We are happy to know that our resort offering and service of our team members made you comfortable enough to consider returning to us again. We have...

London
Reviewed 11 February 2014

Stayed here for 4 nights over NYE with my Husband and two children. We booked an oceanview junior suite and on arrival at check in, the lady went really quiet and proceeded to get another person to continue with our check-in. The next lady told us unfortunately they were full so the suite we have would only have a partial...

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Helpful?
2Thank eliza1london
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. Please accept our sincere apology for your disappointments on the room and it is indeed disappointed to learn that our offers to recover your disappointment did not meet your expectations. As you put the comment through the travel agent, we replied...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: RM246 - RM937 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hilton EMEA, Booking.com, Agoda, Despegar.com, Hotels.com, Travelocity, Hotwire, TripOnline SA and HotelQuickly so you can book your Hilton Phuket Arcadia Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#22 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#29 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a suite”
traceylunn68, 24 Apr 2017 | Read review
“For best view of Sea go for Andaman Suite, You can easily access the pool & Karon beach is just walking distance.”
kspkpakki, 22 Apr 2017 | Read review
“9th floor provide peak a boo view of the Ocean even though we had a Garden View Room”
  • 9th floor Garden View Suite
636DanR, 21 Apr 2017 | Read review
“Great location efficient check in!”
belgneth, 19 Apr 2017 | Read review
“It looks like the club room is better than the main room.Considering the perspectives, the noise, the nationality of the guests.”
bongkwank2017, 13 Apr 2017 | Read review
5 of 5