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Hilton Phuket Arcadia Resort & Spa

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#34 of 131 Hotels in Karon
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Hilton Phuket Arcadia Resort & Spa
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2,890 Reviews from our TripAdvisor Community

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Showing 1,958: English reviews
Gurugram (Gurgaon), India
Reviewed 13 January 2014

Hilton Arcadia is a beautiful property. it is very close to the beach (would be 5 rated if it had a beach shack/benches of its own on the beach). the resort has 5 big swimming pools and there is enough to do for sports enthusiasts. service is good and staff is generally very helpful and cheerful. the resort could have...

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Helpful?
1Thank Ritwik25
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to hear that you had a perfect holiday at our resort and that our team assisted you cheerfully. We appreciate your positive comments. Speaking of the shuttles to Patong, we understand your point. However it is challenging...

Helsinki, Finland
Reviewed 10 January 2014

Our family (my husband and I plus our 3 teenage daughters) had a great Christmas and New Year holiday at the Hilton Arcadia. The hotel is in a prime location, with the long and lovely Karon beach – which never felt crowded although it was peak season - just across the road. It is only a short walk or tuk-tuk...

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3Thank Lena-C-K
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was our pleasure that you and your family had great time during the festive season with us. It was good to meet you in person and our offer somewhat assisted to recover your negative experience. We look forward to welcoming...

Singapore, Singapore
Reviewed 9 January 2014

Checked in on 17 Dec 2013 and stayed 3 nights. Was upgraded to Suite Room. The hotel compound is huge! It's like a country club with golf course. Room decor and furnishing quality is nothing to shout for. But the service staff in the entire hotel is good, friendly and smiley almost all the time. Though pricing is abit steep,...

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Helpful?
Thank ggpopcorn
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are glad to know that you and your family enjoyed the upgraded room as Hilton HHonors Diamond member benefit. We appreciate your positive comments on our resort offerings, especially service of our team members. It’s always gratifying for the team...

halifax
Reviewed 9 January 2014

Just got back. We booked sea view rooms but on arrival we were given a very poor excuse for a sea view. We moved after two nights to a fab newly renovated room with great view. The staff can't do enough for you and the hotel and grounds were lovely. It is more expensive to eat and drink in the...

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Helpful?
2Thank sharpsters
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is disappointed that you did not have a room with nice sea view for the first 2 days. However, we are good to know that our team tried their best to offer you the recovery. Thank you again for your...

Johannesburg, South Africa
Reviewed 7 January 2014

It is a nice hotel but it can improve on it service. I notified the hotel that it was my honeymoon and i was informed that they would do something special . I had to remind them after a day that they promised to do something . All they did was put some flower on the bed.That a disappointing Considering...

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2Thank Nishan M
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. For honeymoon guests, we offers welcome amenity and flowers upon arrival. However, it is disappointed to know that our offerings were not up to your expectations. As you commented, we of course have areas need to be improved and we have...

Paris, France
Reviewed 6 January 2014

This hotel and the room quality is much to expensive compared to the local standard. The rooms have nothing exceptional whereas the prices are extremely overrated! As an example the doors where badly repainted in black the closing system was not working, the 'do not disturb' system was breaking down and ringing the whole night, starting a 4am in the...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Thomas I
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is disappointed to know that our room did not meet your expectations. We have conducted full renovation on 200+ rooms, 1/3 of total rooms and we will continue to put our best effort to maintain our property in good shape....

Moscow, Russia
Reviewed 5 January 2014

I am now live in this hotel... in room B946 beautiful sea view, and very good room in all things. This is my third visit to the Hilton hotels. The previous two were in UAE, Rasalhalma Hilton resort and spa, i and my wife usually all pay in Russia, for living and for eating. And now we was payed extra...

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5Thank LRCHOME
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is truly disappointed to know that you had unpleasant experience with our F&B team, which is totally unacceptable. We have seriously discussed this issue with our F&B management team to fix this kind of attitude. However, I hope our team...

Reviewed 5 January 2014

the spa is awesome...beautiful rooms, great pools and amazing breakfast. however, not very convenient for beach lovers. Also, location is not that good and you will need to walk at least 10 blocks to reach the restaurants and bars area. We decided to check out and stay more days in phi phi. The staff was very nice and they gave...

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Helpful?
Thank Adri1981
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is good to hear that you enjoyed our offerings. However we are disappointed to know that the location of our resort did not meet your expectations. As you mentioned, if you expected the high density tourist location like phi phi,...

Adelaide, Australia
Reviewed 3 January 2014

overall very nice. If you like to swim in piece this is not the place for you, lots of kids and people around pool in daytime, near impossible to get chairs. Staff & service excellent, just make sure you keep close eye on all bar tabs as there can sometimes be a sneaky extra on there you didn't order.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Angela H
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are indeed disappointing to know that many aspects of your stay were not up to your expectations. We sincerely apologize for shortfalls you experienced during the stay. As you gave us comments directly through our brand channel, we have already...

Ahmedabad, India
Reviewed 1 January 2014

the first impression when u enter the gates is the picture perfect scenery that mesmerizes you. we had our rooms in andaman wing b on 9th floor.. the view was unparalleled... vast expanse of blue green water and awesome wind. The resort offers something or the other for each agegroup. staff are friendly and service is good. Indians planning a...

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1Thank wonder-travel-13
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to hear that you had a fantastic stay at our resort and that our team assisted you in friendly services. We are happy to share your feedback with our entire team members. Thank you again for your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: RM379 - RM1,047 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon
Hotel Style:
#7 Business Hotel in Karon
#16 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#30 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with sea view are wonderful!!!”
 of 5 bubbles 233mariamh, 13 Feb 2017 | Read review
“Higher rooms have decent views.”
 of 5 bubbles aliciap380, 11 Feb 2017 | Read review
“Get a tent & sleep in the garden”
 of 5 bubbles LLUK, 7 Feb 2017 | Read review
“A room that makes a larger suite by opening the door in between two rooms gives you no privacy.”
 of 5 bubbles 636ashleyk, 1 Feb 2017 | Read review
“Best seaview is from the top floors of the main building = Andaman wing. Also Lotus wing has high floors, but Saitong has only 6 floors.”
 of 5 bubbles HN_FIN, 1 Feb 2017 | Read review
5 of 5