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The Westin Siray Bay Resort & Spa Phuket

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1,753 Reviews from our TripAdvisor Community

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Showing 1,419: English reviews
Level Contributor
4 reviews
3 hotel reviews
Reviewed 5 days ago NEW via mobile

The door was dirty and outdated. Bugs everywhere, the smoking room smelled like smoke, and the furniture was falling apart. Sorry to sound so dramatic. Fortunately, SPG and the hotel refunded us, and cancelled our stay. We were able to get a good deal at the Naka Phuket, and transferred immediately.

Helpful?
Thank Mary B
Rugby, England, United Kingdom
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW

Stayed early November - 4 nights. It's a lovely hotel, yes WiFi wasn't included, but it's free in public places and it was 300 bhat for 3 days and that's an alright price (i've paid much more elsewhere). The room was lovely, the pillows great and the view (we stayed at the very top of the hill room number started... More 

Helpful?
Thank Mariik
Chennai (Madras), India
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 days ago NEW via mobile

Hi there, this is after a lot of consideration and going through the multiple options available I have booked for our 3 Nights holiday with my family at your lovely resort. We are 2 families traveling together with kids. We are arriving on 24th December on the Christmas Eve and would be spending the festival at your resort. So what's... More 

Helpful?
Thank AlokAggarwal
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear AlokAggrawal, Thank you for your information and wish to visit us in December. Could you please send us an email at westin.siraybay@westin.com and our team will be in contact with you shortly in response to your request. We hope you will stay with us and do let me know if i can be of any further assistance to you.... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

Stayed here for 2 nights. We were checked in by Sandy. On the 2nd day, my toddler had a little accident and hurt her toe. I called front desk for Band-Aids but Sandy came with a first aid box. Another staff came shortly after with his own first aid box. They cleaned her cut and asked their colleagues to send... More 

Helpful?
1 Thank Hpyjess
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Hpyjess, Thank you for your constructive feedback of your recent stay with us. We are sorry to hear that your daughter hurt her toe and pleased that the staff were able to assist in her getting treatment immediately. We will pass on your compliments to Khun Sandy and her colleague accordingly. We have taken note of your comments and... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Just checked in to find out breakfast and wifi are not included. This is the only hotel in Thailand that I have encountered this and I have been travelling through 3 islands and 2 cities. This is my last stop on my trip and I am extremely disappointed in the lack of customer service. It also doesn't live up to... More 

Helpful?
2 Thank Michelle S
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Michelle S, Thank you for your review of your recent stay with us, we are sorry that you were disappointed with our resort. We have taken note of your comments and we will see how best we can improve on these. WIFI is available for our guests complimentary in the public areas and to those who book through our... More 

Singapore, Singapore
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

All the rooms (technically all are chalets) are located on hill tops and you need a buggy to get to your room. This itself was a wonderful experience. Although some of my colleagues complained that the buggy availability was cumbersome, I had no issues at all. Try to walk the high elevation slope once to your room for an experience!... More 

Helpful?
Thank MaiDeen
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear MaiDeen, Thank you for your constructive feedback regarding your recent stay with us. We understand about the beach , since we are located on the east coast which does not boast of the best white sand beaches of the west side and unfortunately the tides bring in a lot of soil to the beach thus making the water not... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The stay was very relaxing. The views are beautiful. The rooms are big and clean. Several restaurants on campus. Food is not cheap (around 175-350 baht per dish) but there is nothing else around within walking distance. Internet is only free for the first 15 mins.

Helpful?
Thank Poezdki
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Poezdki, Thank you for your constructive feedback of your recent holiday with us. Yes we are located on the quieter side of the island, which is great for relaxing and being away from the hustle and bustle of the city. We have taken note of your comments and will see where we can improve. We hope you will visit... More 

Jakarta, Indonesia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago via mobile

This hotel never stop amazed me from good welcome arrival, good food, extra ordinary comfortable bed, large room facilities, the staff friendliness and taking initiatives to make you happy during your stay. It is my 2nd time here and i certaintly dont mind keep coming back here.

Helpful?
Thank Andreas W
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Andreas W, Thank you for your positive review of your recent stay with us, we are very happy to hear that you enjoyed your second visit with us and we look forward to welcoming you back again soon. Please reach out to me when you would like to visit us again. Be well Piyoros Naronglith General Manager More 

Level Contributor
11 reviews
Reviewed 2 weeks ago

Room with a fabulous view that shows expanses of water inside and outside of hotel property. Three swimming pools offering a different cuisine and view. The best Thai food I have ever eaten. Was surprised by the way the food was presented to us.

Helpful?
Thank Tina N
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review

Dear Tina N, Thank you for your short and sweet review of your stay with us. We are very happy that you enjoyed the panoramic sea views and our swimming pools as well as our Thai cuisine. We hope to have the pleasure to welcome you back again soon. Be well Piyoros Naronglith General Manager More 

Seoul, South Korea
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

Nice resort, we had a room overlooking the resort and the sea below. Staff helps out with anything you need. Three different pools, enough room to chill or swim some short lanes. There is a spa vut that was always overbooked, kind of disappointing. Because there is not much around. You need a 15 min taxi ride to the small... More 

Helpful?
Thank vanDam85

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Price Range: RM529 - RM2,014 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
Reservation Options:
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Phuket Town
Hotel Style:
#2 Spa Hotel in Phuket Town
#2 Luxury Hotel in Phuket Town
#3 Family Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Siray Bay Resort & Spa Phuket staff and other travellers.
32 questions
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Questions? Get answers from The Westin Siray Bay Resort & Spa Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a jacuzzi looking out to lagoon view.”
 of 5 bubbles , 15 Nov 2016 | Read review
“If you can afford it 1 bedroom sala pool villa. But any other rooms are also very nice.”
 of 5 bubbles TheUnicorn, 12 Nov 2016 | Read review
“I have always stayed on the left side of the hotel while facing the sea, the rooms always had a great view.”
 of 5 bubbles Catia_vanessa, 9 Nov 2016 | Read review
“The rooms with private pool and up on the hill will give you a better ocean view.”
  • ocean and bay view
  • spacious room
  • spacious room
  • spacious room
 of 5 bubbles , 8 Nov 2016 | Read review
“Rooms nearer to the Horizon pool are nearer to the kids club, kids pool and the gym. The other wings are nearer to prego.”
 of 5 bubbles Lihui1986, 2 Nov 2016 | Read review
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