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Hotel Terrazas de la Candelaria

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Hotel Terrazas de la Candelaria
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84 Reviews from our TripAdvisor Community

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Showing 4: English reviews
United States
Reviewed 3 January 2015

They claim you can call them any time through the intercom, but they never follow through with any requests. No towels, bathroom smelled like crap all the time -I had to keep the door closed at all times-, no hot water --excuses and more excuses--, rude receptionist in the early hours, no air conditioning and the list goes on and...

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Helpful?
Thank Will K
HOTEL TERRAZAS C, Gerente at Hotel Terrazas de la Candelaria, responded to this review

good afternoon We welcome your comments that help us improve In the Hotel there are 3 towers of rooms, all different, if I wanted a room with air conditioning should have requested one of those, because if there is air, but you bought standard room with fan. We will take action on the night receptionist. regret that your stay was...

Boston, Massachusetts
Reviewed 4 November 2014

I reserved a room at hotel Terrazas de la Candelaria for a couple of nights at the end of October as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and all around very picturesque, unluckily I did not read through the reviews or ratings. I was completely embarrassed...

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Helpful?
Thank ClaudiaProdero
HOTEL TERRAZAS C, Gerente at Hotel Terrazas de la Candelaria, responded to this review
Google Translation

Buenas tardes, recordamos su caso, hablamos telefónicamente, lamentamos que sus familiares no hayan pasado una grata estadía, las fotos del...

Washington DC, District of Columbia
Reviewed 30 January 2014 via mobile

I was told that mattress covers were required by sanitary laws. The sheets were dirty when we asked if they could change them they showed us another room that was worse. When we asked if he could find us clean sheets he came back and tried changing them.. That's when we saw the disgusting, stained old mattress. We said no...

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Helpful?
2Thank Maragar1
HOTEL TERRAZAS C, Gerente at Hotel Terrazas de la Candelaria, responded to this review
Google Translation

Buenas tardes, lamentamos que su experiencia en nuestro hotel no haya sido de su agrado. Le comentamos que de esa...

Derwood, Maryland
Reviewed 10 October 2013

No recomendaría este hotel, aunque tiene algunos aspectos buenos. Queda a las afueras de San Gil en un lugar hermoso con una pequeña piscina. La mayoría del personal es amable y atento. Se incluye un desayuno deliciosísimo. El problema principal con este hotel es la deshonestidad de la administración. La administradora / empleada de recepción le mintió a la cara...

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Helpful?
4Thank RATS88
HOTEL TERRAZAS C, Propietario at Hotel Terrazas de la Candelaria, responded to this review

Good night sir Rats88 We regret that your stay in our hotel was not pleasant. But I tell you that we have now solved the problems we had with water. We have hot water in all rooms. and we have made a personal renewal, we have trained customer service staff and we have specialized tourist guides, to the situation that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Our hotel is located just outside 4 minutes from the beautiful town of San Gil is located in a high part, giving us a unique vantage point in the area, swimming pool, parking, wifi, excellent food and very attentive to your requests. Air conditioning is not because the country does not need hotel is very cool. Thank gifting us a minute of your time for this great tourist destination in the heart of Santander, we're known for adventure sports like rafting, canyoning, caving, horseback riding, waterfalls, rappelling, nature walks, our majestic canyon Chicamocha PANACHI and its historic city tour by the most beautiful towns of Santander National Park. Any questions or comments will be attentive to respond. ... more   less 

Additional Information about Hotel Terrazas de la Candelaria

Address: Km 1 Via San Gil - Bucaramanga, San Gil, Colombia
Region: Colombia > Santander Department > San Gil
Price Range: RM94 - RM513 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Terrazas de la Candelaria 3*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Terrazas de la Candelaria staff and other travellers.
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Questions? Get answers from Hotel Terrazas de la Candelaria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't make the same mistake I did by booking this hotel. I always choose quaint small places but this time I really messed up by choosing Terrazas de la Candelaria. I saw a lot of those places in the area (in town and out of town with vacancies)”
 of 5 bubbles willk471, 2 Jan 2015 | Read review
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