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Grand West Sands Resort & Villas Phuket

1,238 reviews
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Traveller (1584)
Room & Suite (696)
Pool & Beach (231)
Overview
  • Excellent37%
  • Very good29%
  • Average18%
  • Poor9%
  • Terrible7%
Travellers talk about
“water park”(348 reviews)
“splash jungle”(86 reviews)
“sunset breeze”(32 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,238)Write a Review
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181 - 185 of 836 reviews
Reviewed 7 February 2017

We booked this hotel purely on the fact it WAS a Grand Centara hotel- we usually stay with GC when in Thailand (we also have our wedding booked in Krabi at a GC hotel next week) anyway, we were not informed that between booking it...More

1  Thank cardell22
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 28 June 2017

Dear cardell22, May I thank you for staying at Grand West Sands Phuket and for posting your review. I am sorry to read that despite the general level of satisfaction you were dissatisfied with the Club Benefit, water park and Italian restaurant. Your feedback is...More

Reviewed 3 February 2017 via mobile

Family: 2 adults, 3 kids (7,5&1) Pro's: Luxury suite, good size for a family. Kitchen and washing machine helps to minimise the luggage needs. Room service for lazy evenings a good option and not over priced. Splash jungle kept the older kids busy while the...More

1  Thank Adam S
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 17 July 2017

Dear Adam S, We appreciate your patronage on your recent stay at Grand West Sands Phuket and for posting your impressions on your experience. Your feedback is of a paramount importance to us and also a very good way to measure our performance and focus...More

Reviewed 31 January 2017 via mobile

No hot water supply and dirty water supply with yellow in color in bath room. Called over 6 times for assistance from 18:00 till midnight. No feedback from hotline even numerous complaints. The problem eventually fixed in the morning by next day. Some furnitures were...More

1  Thank 336laurencew
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 17 July 2017

Dear Guest, May I thank you for staying at Grand West Sands Phuket and for posting your review. I have discussed this matter with the concerned department heads for necessary action that includes carrying out staff re-training, to avoid similar situation in the future. I...More

Reviewed 25 January 2017 via mobile

The staff who takes care of the VIP guests is 5 star all the way. Li, Ree, Ten, Yui & Tukta at the Club lounge were amazing. Remembered our names and what we preferred to drink and have for breakfast. Jungle waterpark was so much...More

Thank Suzanne S
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 16 June 2017

Dear Suzanne S, We appreciate your patronage on your recent stay at Grand West Sands Phuket and for posting your impressions on your experience. Thank you for the recognition given to Li, Ree, Ten, Yui & Tukta at the Club. I am sure they were...More

Reviewed 22 January 2017 via mobile

Beautiful resort with amazing staff. Food and drinks were great too. Enjoyed the swimming pools, beach and splash park, great fun. Our room was a one bedroom suite that was stunning and spotlessly clean. Would definitely come back.More

1  Thank Angela B
Response from Manish P, General Manager at Grand West Sands Resort & Villas PhuketResponded 16 June 2017

Dear Angela B, We were delighted to be the host for the holidays you recently spent at Grand West Sands Phuket and appreciate the feedback you wrote on you experience. We're happy to learn that you enjoyed the room and the ultimate comfort of a...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$73 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$73 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1584)
Room & Suite (696)
Pool & Beach (231)
Dining (107)
Hotel & Grounds (882)
Family and Play Areas (114)
Bathroom (40)
Questions & Answers
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Spiros C
19 January 2018|
AnswerShow all 5 answers
Response from Zoe S | Reviewed this property |
Better purchase at the front desk while you are checking in. ^^
1
Vote
bahajali
29 November 2017|
AnswerShow all 3 answers
Response from JEFFERY N | Reviewed this property |
no but it is discounted a lot. we had 2 night in the hotel and 3 day in the water park 4 adults 2 children for 750 baht approx $36 au water park only. good value
1
Vote
HelinaLOS
27 November 2017|
AnswerShow all 4 answers
Response from Eric K | Reviewed this property |
Hi Helina, For your information, there are 1day/2days/3days pass for in-house guest (opening hr. 10am - 6pm), if I remember correctly the price should be 1000THB/1600THB/2000THB for each adult, about half price for... More
2
Votes
Room Tips
"If you are staying in a villa ask for an unobstructed ocean view"
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"Must go for villas other rooms are pretty bland"
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"Choose a room furthest away from reception if the noise of aeroplanes will bother you"
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"Ocean view"
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