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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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994 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Norway
Reviewed 23 February 2017 via mobile

Before Today, I saw something that impressed me this name Khao at the Lobby Bar and the other person's name to Front Ton my likes to serve his people say Excellent see you later Have a good time Catch you on the flip side

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Helpful?
Thank Rroses923
Hartford, Connecticut
Reviewed 22 February 2017

We chose this place because of the closeness to the airport (late arrival scheduled) and only stayed one night so that we would move to our vacation sport the next day. We never heard back from the hotel regarding the shuttle, so we took a taxi at the airport (600THB), 15minutes. Check-in is quite inefficient. We had to take a...

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Thank First_time_in_Venice
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear guest, We appreciate your feedback, and comments about what you liked and didn't like on your overnight stay with us. Reviews like your help us to pinpoint areas where more attention or improvements can be made for future guest's stay. We do hope we will one day have the opportunity to host you when you return to Phuket. Kind...

Singapore, Singapore
Reviewed 16 February 2017 via mobile

Stayed here just 1 night, overall not so good impression. Room looks tired, torn curtain not replaced. Location is rather inaccessible, need to walk quite a distance to the lobby and breakfast area. Not so good food at buffet. Too many guests overwhelm the staff. Hotel look like apartments rather than a resort. Staff is generally courteous, but probably too...

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3Thank Lee1003
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Lee1003, Thank you for your time and feedback in TripAdvisor. We apologize that we did not meet your expectations and that you took the time to let us know areas where we fell short. Reviews like yours are appreciated so that we can make the necessary improvements,and enhancements for future guest's stay. It will be a real pleasure for...

Macao, Portugal
Reviewed 15 February 2017

WORST part is service! Being a 5-star hotel, I expected a good service but I am so disappointed. Here are some of the example: - I called front desk to ask for clothes rack for 4 times and it takes 2 hours for them to take it to our room. - I asked for making up our room and 4...

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Helpful?
Thank Ego W
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ego W, Thank you very much for taking the time to share your feedback. First and foremost, we would like to express our sincerest apologies for the inconveniences you experienced. All of the points you’ve raised have been carefully noted and shared with concerned Head of Departments and preventative steps will be taken to improve our service. We took...

Singapore, Singapore
Reviewed 11 February 2017

We chose this resort because of the water theme park next to it(for my young kid) and stayed at the resort for 3 nights. I would have rated 2/5 if not for the friendly staff from the resort. Firstly, the housekeeping was bad. Our bed is not done properly, the bedsheet is only done half(refer to photo) and that is...

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1Thank Bernard-NHK
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Bernard, Thank you for taking time to share your experience at Grand West Sands Resort and Villas Phuket. We are very happy to read that your family had great time in water park. Splash Jungle is always highlighted by our guest as a favorite so it’s good to know that your family enjoyed it too and had pleasant days...

Reviewed 8 February 2017 via mobile

There are different types of rooms, suites and villas in this hotel. Very friendly staff. Large swimming pool. Beautiful Mai Khao beach is just outside the hotel's beach pool. Small water park. Thai massage and street food at the beach. Some local restaurants (Sunshine restaurant is good, value for money, friendly staff), convenience store, money exchange along the road near...

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2Thank Karen L
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Karen, Thank you for taking time to share your experience with us recently. Your feedback is very valuable to us as we strive to delight all of our guests. We will look into your comments with the respective departments to further enhance our standard. We hope that you will give us an opportunity to serve you again in the...

Reviewed 7 February 2017 via mobile

We booked the hotel to swim at Splash jungle park one day but had so much fun so we bathed in two days and slept at the hotel one night. + - Hotel was clean - friendly service in the lobby, - nice rooms good wi-fi - swimming park (Splash jungle park) that were included if staying in the hotel...

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Thank Bullen S
Southern UK
Reviewed 7 February 2017

We booked this hotel purely on the fact it WAS a Grand Centara hotel- we usually stay with GC when in Thailand (we also have our wedding booked in Krabi at a GC hotel next week) anyway, we were not informed that between booking it in Nov and arriving in Jan it was no longer a GC resort. We spoke...

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Thank cardell22
Reviewed 3 February 2017 via mobile

Family: 2 adults, 3 kids (7,5&1) Pro's: Luxury suite, good size for a family. Kitchen and washing machine helps to minimise the luggage needs. Room service for lazy evenings a good option and not over priced. Splash jungle kept the older kids busy while the baby splashed around. Lots of snacks, but not many healthy options. Good choice of pools....

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1Thank Adam S
Reviewed 31 January 2017 via mobile

No hot water supply and dirty water supply with yellow in color in bath room. Called over 6 times for assistance from 18:00 till midnight. No feedback from hotline even numerous complaints. The problem eventually fixed in the morning by next day. Some furnitures were shabby.

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1Thank 336laurencew

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: RM247 - RM1,047 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 558
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None appeared to have a sea view but you can look out over the lake which was really nice.”
 of 5 bubbles 59clairep, 26 Mar 2017 | Read review
“villa is really good”
 of 5 bubbles siennao246, 2 Mar 2017 | Read review
“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
5 of 5