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JW Marriott Phuket Resort & Spa

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JW Marriott Phuket Resort & Spa
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3,676 Reviews from our TripAdvisor Community

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Showing 2,897: English reviews
Honolulu, Hawaii
Reviewed yesterday NEW

The hotel is very nice and quiet. The beach is second to none. Amazing beach.The food was excellent. The breakfast buffet is outstanding. The service was outstanding. The pool area was very nice and the service at the pool was outstanding. All the pool attendants was very helpful, especially the attendant name Rick (from Holland - I think) . he...

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Helpful?
Thank nbs891
Reviewed 2 days ago NEWvia mobile

This is the second time I stayed at this beautiful resort. I was so glad to see that the service and quality was consistent with my earlier visit. The resort itself feels like a sanctuary! Mai khao beach is peaceful and secluded, you almost feel like it's your own private beach! The breakfast buffet lives up to to Marriot standards,...

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Helpful?
Thank Aditi C
Paris, France
Reviewed 3 days ago NEWvia mobile

The JW Marriot Mai Khao is pretty big resort with a lot of very nice features but also some disappointing ones. The hotel and the main buildings are very beautiful and there are many facilities available like all decent resorts of this size. One of the best features about it is the beach which is just pristine and not too...

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Helpful?
Thank Moss4000
janine_gerlich, Director of Food and Beverage at JW Marriott Phuket Resort & Spa, responded to this review

Dear Moss4000 , Thank you very much for staying at the JW Marriott Phuket Resort and for taking the time to provide us with your constructive and mixed feedback about your overall Resort experience. Indeed, the Beach is fabulous and invites for long walks on the white sand and is as well known for beautiful sunsets, nice to read that...

Reviewed 3 days ago NEWvia mobile

To all families who bring their kids, the supervision is great! My sister (aged 9) really enjoyed the bonding time & arts & crafts! Special shoutout to Khun Nicky, Gamboom, Yui, Aum, Nan, Nui, Fai, Mew for making my sister's visit a memorable one!! 😀😀

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Helpful?
Thank Jason C
janine_gerlich, Director of Food and Beverage at JW Marriott Phuket Resort & Spa, responded to this review

Dear Jason C, Thank you very much for staying at the JW Marriott Resort and for taking the time to provide us with your lovely feedback about your overall Kids Club experience. Absolutely, our Kids Club is daily open and ready with many fun activities, it is a pleasure to read that your sister had a fantastic and memorable time...

Houston, Texas
Reviewed 3 days ago NEW

Definitely a paradise!! The staff was very nice and helpful. We especially liked the water sports staff: Mr. PatPong, Mr. Opas, and Mr. Anon. The Elite staff had a very nice cocktail hour and really wanted feedback about the facility. Grace was very helpful in setting up our wifi.

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Helpful?
Thank AndiandLee M
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear AndiandLee M, Greetings from sunny JW Marriott Phuket Resort and Spa and we are so glad to hear that you enjoyed our Water Sport facilities and thrilled to learn that it was the team who made the difference during your vacation with us. They are our stars! Also your kind words for Grace - rest assured we will recognize...

Phuket, Thailand
Reviewed 3 days ago NEWvia mobile

There are many things to like JW Marriott for. The location - away from the crowds and next to one of Phuket's nicest beaches. The design - the lobby is iconic with its open fire lanterns and reflections pool, the rooms are welcoming and super comfortable. The food - authentic Japanese and Italian, some of the best on the island....

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Helpful?
Thank Maciek K
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear Meciek K, Greetings from JW Marriott Phuket Resort & Spa and thank you so much for taking the time to write the review. We are truly happy to learn that you enjoyed our facilities, the food, and our services. Trust you will have another escape soon and we would be more than happy to be at your service again!...

Manhattan
Reviewed 4 days ago NEW

We enjoyed our stay here as a family. The room was large and clean, authentic JW quality. What we loved the most was its location, away from the town. We had no desire to be in town or do anything touristy. All we wanted was a resort that was almost all-inclusive, where we could anchor ourselves and just enjoy spending...

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Helpful?
Thank Rosanjin
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear Rosanjin, Greetings from sunny JW Marriott Phuket Resort & Spa and thank you for choosing us for your family getaway. We all are committed in providing a memorable stay and service for our guests and we are truly happy to learn that your family had a great time. Thank you again, for taking the time to write and we...

Dubai, United Arab Emirates
Reviewed 5 days ago NEW

I've spent my Christmas vacation, stayed for 4 days with my family, my wife and 12 year old daughter. This hotel was fantastic by all means. The service great, food excellent, location great. I can't find right words to express my satisfaction.

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Helpful?
Thank Murat S
janine_gerlich, Director of Food and Beverage at JW Marriott Phuket Resort & Spa, responded to this review

Dear Murat Ş, Thank you very much for staying 4 nights at the JW Marriott Resort and for taking the time to provide us with your great feedback about your overall Resort experience. You truly found the right words, it is a pleasure to read that you and your Family had a wonderful vacation time over Christmas and that we...

Hong Kong, China
Reviewed 5 days ago NEW

I have stayed at the hotel with my family for three nights. The stay was OK, but it is absolutely not a 5-star standard. My complaint is the terrible product and service strategy of the hotel. I booked the hotel on ctrip.com and originally just wanted to book for three nights. But somehow the booking system got the wrong dates...

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Helpful?
Thank davidlam218
janine_gerlich, Director of Food and Beverage at JW Marriott Phuket Resort & Spa, responded to this review

Dear davidlam218, Thank you very much for staying at the JW Marriott Resort and for taking the time to provide us with your feedback about your overall Resort and especially Reservations experience. I'm very sorry to read your complaint and that you were not satisfied with our service and the way we handled your situation as per the JW Marriott...

Reviewed 5 days ago NEWvia mobile

Spent 4 nights here with the Husband and my 3 month old baby. The resort is beautiful, architecture, design and layout is just breathtaking. The food here is excellent as well, the complimentary buffet breakfast spread is so vast that we could never try everything..there was just too much food! We booked a pool access room and the room was...

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Helpful?
Thank Praveen G
janine_gerlich, Director of Food and Beverage at JW Marriott Phuket Resort & Spa, responded to this review

Dear Praveen G, Thank you very much for staying 4 nights at the JW Marriott Resort and for taking the time to provide us with your nice feedback about your overall Resort experience. It is a pleasure to read that you enjoyed your daily Breakfast Buffet at the Marriott Café and the lovely Resort surroundings and architecture. I took note...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Spa
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
Food & drink at the hotel
Siam Deli
Siam Deli
Cuisines: Cafe, Asian, Thai, Delicatessen
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Fifteen minutes north of the airport, the resort comprises 265 spacious rooms including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 

Additional Information about JW Marriott Phuket Resort & Spa

Address: 231 Moo 3 | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: RM535 - RM1,502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Phuket Resort And Spa
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao
Hotel Style:
#1 Business Hotel in Mai Khao
#2 Top resorts Hotel in Mai Khao
#3 Spa Hotel in Mai Khao
#3 Luxury Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phuket Resort & Spa staff and other travellers.
180 questions
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Questions? Get answers from JW Marriott Phuket Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
 of 5 bubbles dis-spirited, 13 Feb 2017 | Read review
“All rooms have great views of garden ,pool or ocean .”
 of 5 bubbles AnneWestLancs, 4 Feb 2017 | Read review
“almost every room is near one of the pools with great views.”
 of 5 bubbles billdA7795IF, 1 Feb 2017 | Read review
“This is a restful place, don't come here for nightlife.”
 of 5 bubbles stevef597, 18 Jan 2017 | Read review
“you certainly need transport to go to all popular location in Phuket”
 of 5 bubbles 890yww, 17 Jan 2017 | Read review
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