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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Surin Beach Resort.
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Showing 846: English reviews
Reviewed 22 August 2015 via mobile

We started at doubletree for 8 nights. Hotel is clean friendly staff and yummy cookies. Rooms are ok the walls are paper thin so you can hear next door talking, kids, TV as well as people moving luggage at night and footsteps. Food is a bit pricy as there is a surcharge on everything. Slides are great for kids as...

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Helpful?
1Thank Dalia E
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Dalia E, Hope you're doing fine... Thank you for your time recently posting a comment on our TripAdvisor. We are glad that you had a nice stay with us, despite the wall being too thin to your liking. I have asked our Bellmen Service to be extra careful, especially at night time when checking new guests in. We hope...

Melbourne, Australia
Reviewed 21 August 2015

We have just returned after a 10 day stay at Doubletree. We all had a wonderful time and would highly recommend the resort. The staff were very helpful and accommodating. The resort facilities were great and the slides were a great hit with the kids. The room was nice, a little tired but overall very comfortable and facilities satisfactory. Rooms...

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Helpful?
Thank Yvette3056
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Yvette3056, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a wonderful time with us and the Team here at DoubleTree Phuket is looking forward to welcoming you again in a near future! Wishing you a very nice day, Best regards, Stefano C., Marcom Executive

Taipei
Reviewed 20 August 2015 via mobile

Upgrade to one bedroom ground floor suite was nice but room showed signs of wear. Others had posted about this and it's pretty accurate but I chose Doubletree for it's pool, kids area and proximity to beach. If you have kids and they enjoy waterslides then it's a great choice. They have two slides beside each other and were very...

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Helpful?
Thank Newlywed1004
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Newlywed1004, Hope you're doing fine... Thank you for your time recently posting a comment on our resort on TripAdvisor. We are glad that you had a great time with us. The water slides and the three swimming pools indeed are a hit with children of all age. I have let the Kitchen Department knows about the breakfast and we...

Reviewed 17 August 2015

We booked the Double Tree for the kids facilities as we knew if the kids were happy the holiday would be far more fun. Our first impressions of the Hotel were good. The reception area has that wonderful open Asian feel, décor of dark wood, oranges and light sand coloured flooring giving that cosy welcoming feel. We were greeted with...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Alison C
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Alison C, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your time with us. I have our Recreation Department to look for a way to make the slides more enjoyable, without the necessity of a buoy. We hope to see you soon in a...

Reviewed 14 August 2015

Beautiful hotel,friendly staff,good service,good food,clean nice pool. Close to beach walk 5 minuet .Except room we got firsrt check in its fouling paint because they just pain finish week before we check in .But after we called staff ,they fixed its so cool!

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Thank Anne2099
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Anne2099, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a great stay with us and thank you very much for your lovely comments about our Team Members and the property. We hope to see you soon in a near future and wish you, in...

Singapore, Singapore
Reviewed 14 August 2015 via mobile

This Doubletree resort is located walking distance (200m) from the Surin beach. The location is ideal if you want to be away from the noisy and happening Patong area. Access to rest of Phuket is about 20-30mins either to airport or to Patong area. Normal taxi costs about 500B one way. We had a very warm welcome by the front...

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Helpful?
Thank Gunal
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Gunal, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your time in our property. Indeed, the water slides are always a hit with children of all age! As for the fruit selection, I have spoken with our Kitchen and we will see what we...

Reviewed 14 August 2015

Upon arriving it was lovely welcomed with cool juice and cookies. Staff are friendly but didn't find the experience at all enjoyable. Day 3 my air conditioning wasn't working, technicians came to check, and then just left. Reception later called me and said the air conditioning can't be fixed and that I have to pack my bags and go to...

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Helpful?
Thank Leenr123
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Leenr123, Hope you're doing fine... Thank you for your sharing your recent experience at our resort. We are sorry to hear that several hiccups occurred while you were staying with us. We are surprised to hear that you and your family had food poisoning as our kitchen is checked regularly for its cleanliness and is maintained to the highest...

Jacksonville, United States
Reviewed 13 August 2015 via mobile

Love this resort by Hilton. From the time you pull up to the entrance you know you are entering a fabulous hotel. The food is remarkable, room was very comfortable and the pool and water slide was refreshing. Just across the street is the beach with plenty of bars and restaurants. I highly recommend this hotel!

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Thank Frank C
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Frank C, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you had a great time with us and thank you very much for the kind comments on the accommodations and the food! We hope to see you soon in a near future and wish you, in...

Bangkok
Reviewed 11 August 2015

Had a wonderful time here ay the Hilton. The kids club was just fab and the pool was super. Staff are just amazing and so so helpful and kind. Because it was in August and monsoon season we couldn't swim in the sea, but could watch the surfers!!!

Review collected in partnership with DoubleTree by Hilton
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1Thank vickycats
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear vickycats, Hope you're doing fine... Thank you for your time recently posting a comment on our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us and had a wonderful time by the pool! And thank you for your lovely comment about our Team Members! We hope to see you soon in a near...

Reviewed 11 August 2015 via mobile

Hilton took over this property from a former operator, and I guess made some changes. There is a large meandering pool, which can get busy on the weekends when brunch guests use it. We also found it got busy (& noisy) after ~10pm when the bus tours arrive back. Location is ok - the beach is across the parking lot/field...

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Thank Kieran C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: RM239 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Novotel Phuket Surin Beach Resort. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand
Hotel Style:
#11 Spa Hotel in Choeng Thale
#12 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#14 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travellers.
52 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite is worth the extra money if you stay with 2 adults + 2 kids.”
 of 5 bubbles SeldomFlyer, 20 Dec 2016 | Read review
“if possible, try to get a room in the ground floor with terrace and pool access!!”
 of 5 bubbles counter50, 8 Dec 2016 | Read review
“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, 6 Sep 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, 13 Aug 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, 10 Jul 2016 | Read review
5 of 5