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Angsana Laguna Phuket

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Angsana Laguna Phuket
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1,891 Reviews from our TripAdvisor Community

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Showing 1,438: English reviews
Wuhan
Reviewed 1 May 2016

Our family have a wonderful time in Angsana Laguna Phuket,and the villa and the sea view are excelltent,but the shuttle bus should on time.Unfortunately I have lost my lovely camera the day we check out,so please contact me if there is any further imformation.

Review collected in partnership with Angsana
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Helpful?
Thank 778zhey
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear 778zhey Thank you for taking the time to write about your recent holiday experience at Angsana Laguna Phuket. It was our great pleasure to hear that you and your family had a wonderful time at our resort. However, we are truly sorry to hear that you lost your camera on your departure date. We have checked for your camera...

Melbourne, Australia
Reviewed 30 April 2016

After a 24 hour delay due to problems with Jetstar JQ17 we arrived at Angsana Laguna a day late, hot & tired & looking forward to a smooth check in by reception - alas that was not to be! There were approximately 4-5 reception staff who after taking our booking information proceeded to look at us, look at the computer...

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Helpful?
1Thank 3charlotte
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear 3charlotte Thank you for taking the time and sharing your valuable feedback with us. We are so pleased to hear that you enjoyed a vibrant holiday at Angsana Laguna Phuket and were impressed by our customer service, attentiveness and friendly manner of our associates. However, we truly regret that you experienced some challenges during the check-in due to the...

California
Reviewed 30 April 2016

Large, expansive resort with plenty of amenities for families. Several nice perks for those with children (free meals off the kids menu, kid zone, great swimming pool, good beach access). Overall, a pleasant and relaxing atmosphere and good location. However, most services are way overpriced, considering how cheap you can get things just down the beach or in town. A...

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Helpful?
1Thank rockuba
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear rockuba Thank you for sharing your feedback about our resort. We appreciate your positive comments about our focus on families and the many activities we provide for kids. In regards to your concerns about the price of our massage services, it is important to note that our massage services are done by professionally trained experienced masseurs in a clean...

Brisbane, Australia
Reviewed 29 April 2016 via mobile

We loved the angsana Laguna. Our room was gorgeous with a lovely balcony looking out towards the lake. Rooms were quiet and clean and gorgeous local gifts left each night at turn down service were a highlight for my son. The pool is lovely, clean and refreshing. It's a novelty to get the little ferry around the lake and the...

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Helpful?
1Thank TheWanderingMum
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear TheWanderingMum Thank you for your positive remarks about our resort. We are very delighted to hear that you had a pleasant stay. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. With regards to the vacation club, we have shared your valuable...

Bangkok
Reviewed 28 April 2016

Lovely hotel with impeccable service . the hotel has a variety of restaurants . Breakfast was very good as well. Check in processed was excellent , but room it not ready until 15.15 hrs. only this pointed that made me annoy . Breakfast was very good as well.

Review collected in partnership with Angsana
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Helpful?
Thank prapask
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear prapask We are extremely glad you deem our customer service as impeccable, as it is our top priority to always provide our guests with a delightful experience. We are glad you enjoyed a vibrant holiday at our resort. Thank you for your kinds words and we look forward to welcoming you back soon. Warm regards, Brian Connelly General Manager

Bristol, United Kingdom
Reviewed 27 April 2016

Attended a special dinner at the Angsana Bodega & Grill with wine tasting. Lovely setting and the food was special. Made all the nicer with the wine pairings Everyone made us feel very welcome and it was nice to meet the manager too Thank you

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Helpful?
Thank keithbr0ck
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear keithbr0ck Thank you for your review. We are so pleased that you had a great dining experience at our Bodega & Grill Restaurant, and we look forward to welcoming you back again in the near future. Warm regards, Brian Connelly General Manager

Melbourne, Australia
Reviewed 27 April 2016

We stayed at Angsana from 10-24th April. It took a few days to truly appreciate how big this resort and surrounding lagoon area actually was. Our first room was 3907 on the third floor of the Grand Wing which seemed to be more for families. Great room (approx 45sq m) overlooking one end of the lagoon. Nice and peaceful but...

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7Thank warrenegger
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear warrenegger Thank you for taking the time to write your review, we appreciate your valuable feedback. It was nice to hear that you enjoyed your overall stay at our resort. Your comments are crucial in helping us evaluate our services for immediate improvement as well as future product development. Service is our priority and please be assured that your...

The Woodlands, Texas
Reviewed 26 April 2016

We had a lot of fun at this hotel. Rooms were a good size. Quite part of Phuket. The pools were good for our kids as well. We had to Tuk Tuk or taxi to many places. The food in the hotel was not that good compared to all the great Thai restaurants you can get nearby.

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Helpful?
Thank Rick L
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Rick L Thank you for taking time to put the comments and appreciate your valuable feedback regarding your recent stay at Angsana Laguna Phuket. We are glad that you experienced a vibrant holiday at our resort ,and we hope to have the opportunity to welcome you again in the near future. Warm regards, Brian Connelly General Manager

Jakarta, Indonesia
Reviewed 25 April 2016

This was not the first time we have stayed at this location, having been in one of the villas when it was previously the Sheraton so we were interested to see what had changed. We stayed in a basic (Laguna) room and, at 40 sq metres, were very impressed by the size for an entry level room. There was plenty...

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Helpful?
Thank ATraveller75
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear ATraveller75 Thank you for taking the time to write about your recent holiday experience in such detail. We are very delighted to hear that you enjoyed your overall stay at Angsana Laguna Phuket, and in particular our guest room. With regards to your comment about F&B service, we have addressed the concern to the respective team for immediate improvement,...

South Africa
Reviewed 19 April 2016 via mobile

Booked a villa at this fantastic resort and our stay here was all too great, from friendly and passionate staff to just great service. The resort is a beautiful playground for all ages. The villa that we stayed in was spacious....with 4 bedrooms, a study, 3 baths, fully equipped kitchen, dinning area, living room, lots of open space and a...

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1Thank Kuben N
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Kuben N Thank you for sharing your feedback with us and other travelers. We are very delighted to hear that you enjoyed your stay at Angsana Laguna Phuket. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 

Additional Information about Angsana Laguna Phuket

Address: 10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: RM436 - RM1,871 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Angsana Laguna Phuket 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand
Hotel Style:
#2 Business Hotel in Choeng Thale
#5 Top resorts Hotel in Choeng Thale
#6 On the Beach Hotel in Choeng Thale
#7 Family Hotel in Choeng Thale
#8 Spa Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Angsana Laguna Phuket staff and other travellers.
76 questions
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Questions? Get answers from Angsana Laguna Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floor room is better.”
jeehyek2017, 20 Apr 2017 | Read review
“Lake view rooms are awesome!”
Lyndz86, 17 Apr 2017 | Read review
“Ask for a high floor for a better view of the lagoon”
Explorer4769, 11 Apr 2017 | Read review
“Check with front desk for free upgrade while check in”
Samksh, 23 Mar 2017 | Read review
“Grand Rooms ”
DebC256, 14 Mar 2017 | Read review
5 of 5