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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,472 Reviews from our TripAdvisor Community

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Showing 3,250: English reviews
Tucson, Arizona
Reviewed 2 days ago NEW

Room was very nice. Grounds well maintained, except for one area. To get to our room on the second floor, on one stretch of the outside corridor if you looked over the rail, down below was their quite large junk discard pile. I feel that should have not been visible to the guests. Far from town. Staff was very friendly....

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Helpful?
Thank azstarr4
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest azstarr4, We thank you for the time spent in writing your review. We appreciate the feedback we receive from all of our guests, as we look on their experiences for ways to improve and perfect our services. We are a resort & spa with a residential component – You don’t have to attend a presentation when making a...

Washington DC, District of Columbia
Reviewed 3 days ago NEW

The local tour guides call the place "Playa del Final." Why, you ask? Because it's that far from the Cancun hotel zone. Which may not be a bad thing, but you have to deal with an aggressive time share pitch (Ponzi much?), and the resort is much more family-oriented than I would have preferred. Bars close early. In fact, the...

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1Thank ews25
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest ews25, We thank you for the time spent in writing your review. We appreciate the feedback we receive from all of our guests, as we look on their experiences for ways to improve and perfect our services. We are a resort & spa with a residential component – You don’t have to attend a presentation when making a...

Pembroke Pines, Florida
Reviewed 3 days ago NEW

My boyfriend booked this trip for me as a no-reason surprise with another couple. We had the best time that I could have imagined. The staff is phenomenal - extraordinarily professional, accommodating and willing to go out of their way to facilitate every single request. My boyfriend booked an all-inclusive suite package in which we drank and ate all weekend...

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Helpful?
1Thank Anastasiajay
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest Anastasiajay, We are honored to have served you so well and thrilled that you enjoyed an phenomenal experience with us. Your review and generous praise serve to rejuvenate our spirits and strengthen our resolve and commitment to delivering excellence. Your gracious recognition and praise of our dedicated colleagues that contributed to the excellence of your stay, is appreciated...

Swanton, Vermont
Reviewed 4 days ago NEW

Yet another special wedding anniversary visit to the Villa Del Palmar. First some name dropping of friends that made our stay special and we can't wait to see again. In no particular order..... Natalia Acosta - Manager, Cynthia - Hiroshi hostess, Miguel & Luz at the bar, Thomas the towel boy, Pedro - pool waiter. Now a special thank you...

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Helpful?
1Thank helmetlock
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest helmetlock, Thank you for taking the time to share your thoughts about the excellent wedding anniversary you enjoyed with us. We are thrilled that we met or exceeded your expectations! That is the goal we strive for each and every day. It was also gracious of you to personally recognize Natalia Acosta - Manager, Cynthia - Hiroshi hostess,...

A TripAdvisor Member
Level Contributor
1 review
2 helpful votes
Reviewed 4 days ago NEWvia mobile

Every year we travel to a different all inclusive but VDP was our favorite. The staff was so friendly and attentive always asking if we needed anything. Three days prior to coming to there resort they emailed us for any special requests. My son has a lactose intolerance and I was a bit concerned if what he was going to...

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2Thank A TripAdvisor Member
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest, Your extensive and finely detailed review is greatly appreciated. We are thrilled to know that you were delighted with your accommodations and that your time spent with us was excellent. Thank you for your gracious praise of our food and beverage teams and for acknowledging the wonderful job they did in taking care of your son's dietary...

Torrance, California
Reviewed 5 days ago NEWvia mobile

We had a great time at this resort. This was the first time we visited an all inclusive resort and it was nothing short of spectacular. Apart from some communication barrier with some service staff, everything else just blew us away. While the last bar closed at 2am (the other bars closed at 11pm), it did not impact our opinion...

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2Thank Baadal P
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest Baadal P. Thank you for your review reflecting the excellent vacation you enjoyed with us. We are delighted. It is rewarding to know that your first 'all inclusive' was excellent and you found our resort to be spectacular. We are honored to have your recommendation to others and look forward to your return to 'su casa' in Cancun....

Wallkill, New York
Reviewed 6 days ago NEW

Amazing resort, food incredible, staff so accommodating. We reserved a two bedroom suite. It was huge, having really three rooms, three balconies and three bathrooms. Room was spotless. View from our room was picture perfect. Hammock's were just a great touch and a great way to relax. All the restaurants were wonderful. Food simply amazing. So fresh, so full of...

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Helpful?
Thank scott_buchalter
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Scott, We are delighted to read your review and with great pleasure, will share your kind and generous comments with our many colleagues, whose service and efforts you so kindly recognized including our culinary teams. We are thrilled to have met or exceeded all of your expectations. Your gracious praise will serve to rejuvenate the spirits of our...

Edmonton, Canada
Reviewed 1 week ago

Staff is amazing, very nice rooms, specially the suite. Everything went smoothly, service is top notch (i like to tip) Food is very good, kids pool is heated, Spa service is also good. Would go back in a heart bit. Special thanks to Caro, our wedding planner.

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2Thank S145YMjorgep
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest S145YMjorgep, We are truly honored that we earned your trust on previous vacations and you chose us as your wedding destination. It will be our pleasure to share your kind words with Caro. It is our greatest reward to have served you so well. Your recommendation to others is greatly appreciated. We are 'su casa' in Cancun. It...

Carrollton, Missouri
Reviewed 1 week ago

it was an excellent time. The all inclusive package we spent our hard earn money on, was well spent!. The room very spacious. Housekeeping did a spectacular job. The staff are very profession and focused on your comfort and well being!. The grounds are clean well kept, The dining is excellent! We will be going back!!!!!!

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Helpful?
1Thank Gstafford61
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Gstafford61, Thank you so much for your excellent review and for your kind recognition of Housekeeping team and hotel colleagues; and the outstanding service you received. We are delighted that our 'all inclusive' package so thoroughly met your ned. We are 'su casa' and it will be our delight to welcome you back for another excellent vacation. We are...

London, United Kingdom
Reviewed 1 week ago via mobile

There were a series of misscomunication problems. Prior to booking I called the hotel and I was told that bars were open 24 hrs. Finally when I arrived at the hotel I was told that they were open until 1 AM, and to my surprise at 11PM EVERYTHING was closed. Even when I called room service they sent me to...

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Helpful?
3Thank el12rrvc
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Guest el12rrvc, We regret that your time spent with us was not what you anticipated or the vacation we wish for each of our guests to enjoy. Currently, alternative taxi service is in the implementation stage; but facing great resistance. We are not a resort that offers the 'all night' party atmosphere that is found in the 'zone'; and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: RM609 - RM2,693 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
338 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors may have an obstructed view of the ocean due to landscape vegetation.”
 of 5 bubbles helmetlock, 4 Dec 2016 | Read review
“high rooms had a great view of ocean!!!”
 of 5 bubbles scott_buchalter, 2 Dec 2016 | Read review
“Isla mujeres is minutes away, you can catch the ferry within walking distance.”
 of 5 bubbles S145YMjorgep, 1 Dec 2016 | Read review
“All rooms have a ocean view!!”
 of 5 bubbles Gstafford61, 1 Dec 2016 | Read review
“ask for a higher location”
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
 of 5 bubbles yelhayh11, 29 Nov 2016 | Read review
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